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DoubleTree by Hilton Hotel Alana - Waikiki Beach

4.0 star property
Hotel with a 24-hour fitness center, a short walk to Waikiki Beach Walk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel Alana - Waikiki Beach

Premium bedding, down comforters, pillowtop beds, in-room safe
View from room
Premium bedding, down comforters, pillowtop beds, in-room safe
View from room
Restaurant

Reviews

8.0 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
The price is P8,421
P12,347 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Standard Room, 2 Queen Beds (City/Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds (City/Mountain View)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Park Ocean View)

View from room

Room, 2 Queen Beds (Park Ocean View)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Waikiki Suite, Park Ocean View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Waikiki Suite, Park Ocean View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Park Ocean View)

View from room

Room, 1 King Bed (Park Ocean View)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Ohana Suite, City/Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 2 Queen Beds (Ohana Suite, City/Mountain View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 93 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (City/Mountain View, Roll-in Shower)

LCD TV, pay movies

Suite, 1 King Bed with Sofa bed, Accessible (City/Mountain View, Roll-in Shower)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Waikiki Suite, City/Mountain View)

Living area

Suite, 1 Bedroom (Waikiki Suite, City/Mountain View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (City/Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (City/Mountain View)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Waikiki Suite, Park/Ocean View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom (Waikiki Suite, Park/Ocean View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (City/Mountain View, 3x3 Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (City/Mountain View, 3x3 Shower)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (City/Mountain View, Roll-in Shower)

LCD TV, pay movies

Suite, 1 King Bed with Sofa bed, Accessible (City/Mountain View, Roll-in Shower)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (City/Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (City/Mountain View)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (City/Mountain View, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (City/Mountain View, Roll-in Shower)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Manoa Suite, Deck, Park Ocean View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Manoa Suite, Deck, Park Ocean View)

Highlights

Deck
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Corner (Park Ocean View, 2 Balconies)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Corner (Park Ocean View, 2 Balconies)

Highlights

Furnished lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Down duvet
  • 29 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Ala Moana Suite, Park Ocean View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom (Ala Moana Suite, Park Ocean View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Murphy Bed

View all photos for Suite, Corner (Diamond Head, Park Ocean View, Deck)

Living area

Suite, Corner (Diamond Head, Park Ocean View, Deck)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Murphy Bed

View all photos for Suite, 1 King Bed with Sofa bed (Kalia Suite, Park Ocean View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Kalia Suite, Park Ocean View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed with Sofa bed (Kapiolani Suite, City/Mountain View)

Living area

Penthouse, 1 King Bed with Sofa bed (Kapiolani Suite, City/Mountain View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 93 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Waikiki Suite, City/Mountain View)

LCD TV, pay movies

Suite, 1 King Bed with Sofa bed (Waikiki Suite, City/Mountain View)

Highlights

Furnished lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Terrace/patio
Hilton Waikiki Beach Resort & Spa
Pool
Hot Tub
Restaurant
Air conditioning
8.4 out of 10, Very Good, (1308)
The price is P9,944
P14,857 total
includes taxes & fees
Dec 21 - Dec 22
Hilton Waikiki Beach Resort & Spa
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About the neighborhood

Map
1956 Ala Moana Blvd, Honolulu, HI, 96815

What's nearby

  • Waikiki Beach Walk - 10 min walk - 0.9 km
  • Royal Hawaiian Center - 13 min walk - 1.1 km
  • Ala Moana Center - 15 min walk - 1.3 km
  • International Market Place - 15 min walk - 1.3 km
  • Waikiki Beach - 20 min walk - 1.7 km

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 28 min drive

Restaurants

  • ‪Duke Paoa Kahanamoku Lagoon - ‬4 min walk
  • ‪Tropics Bar & Grill - ‬4 min walk
  • ‪Food truck park - ‬2 min walk
  • ‪Tapa Bar - ‬4 min walk
  • ‪Hilton - ‬4 min walk

About this property

DoubleTree by Hilton Hotel Alana - Waikiki Beach

Hotel near Waikiki Beach Walk
Located close to Royal Hawaiian Center and International Market Place, DoubleTree by Hilton Hotel Alana - Waikiki Beach provides a terrace, shopping on site, and a coffee shop/cafe. The on-site American cuisine restaurant, Trees Restaurant, offers breakfast, dinner, and happy hour. Stay connected with in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and multilingual staff
  • 12 meeting rooms, a vegetable garden, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 317 rooms offer comforts such as premium bedding and furnished lanais, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Designer toiletries and hair dryers
  • HDTVs with digital channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

Chinese (Mandarin), English, Filipino, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 55.50 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 9:30 AM for a fee: USD 31.36 for adults and USD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hiking Hawaii Cafe
  • Trees Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (13,786 square feet of space)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 19 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 31.36 for adults and USD 15 for children
  • Covered valet parking fee: USD 55.50 per night (in/out privileges)
  • Pet fee: USD 150.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-204-470-2720-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Alana DoubleTree
Alana Waikiki
DoubleTree Alana
DoubleTree Alana Waikiki
DoubleTree Hilton Alana
DoubleTree Hilton Alana Hotel Waikiki
DoubleTree Hilton Waikiki
DoubleTree Waikiki
Hilton Alana Waikiki
Waikiki DoubleTree
DoubleTree By Hilton Alana Waikiki Hawaii/Honolulu
Doubletree Honolulu
DoubleTree Hilton Hotel Alana Waikiki Beach
DoubleTree Hilton Hotel Alana
DoubleTree Hilton Alana Waikiki Beach
DoubleTree by Hilton Hotel Alana - Waikiki Beach Hotel
DoubleTree by Hilton Hotel Alana - Waikiki Beach Honolulu
DoubleTree by Hilton Hotel Alana - Waikiki Beach Hotel Honolulu

Frequently asked questions

Does DoubleTree by Hilton Hotel Alana - Waikiki Beach have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM–10 PM.

How much does it cost to stay at DoubleTree by Hilton Hotel Alana - Waikiki Beach?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Alana - Waikiki Beach on Nov 24, 2024 start from P 8,421.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Hotel Alana - Waikiki Beach pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150.00 per pet, per week. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Hotel Alana - Waikiki Beach?

Valet parking is available for USD 55.50 per night.

What time is check-in at DoubleTree by Hilton Hotel Alana - Waikiki Beach?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at DoubleTree by Hilton Hotel Alana - Waikiki Beach?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is DoubleTree by Hilton Hotel Alana - Waikiki Beach located?

Located in Waikiki, this hotel is within a 10-minute walk of Fort DeRussy Beach Park and Waikiki Beach Walk. Royal Hawaiian Center and Ala Moana Center are also within 15 minutes.

DoubleTree by Hilton Hotel Alana - Waikiki Beach Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 358 out of 983 reviews" "
Rating 8 - Good. 362 out of 983 reviews" "
Rating 6 - Okay. 162 out of 983 reviews" "
Rating 4 - Poor. 65 out of 983 reviews" "
Rating 2 - Terrible. 36 out of 983 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy Jo

Traveled with family
Liked: Cleanliness, property conditions & facilities
All good nice hotel staff friendly
Stayed 1 night in Nov 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Danita

Stayed 3 nights in Sep 2024

10/10 Excellent

Ansito

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service
Stayed 3 nights in Oct 2024

10/10 Excellent

Yumi Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and convenient. Had to valet my car as they did not have self parking. A little pricey but I’m guessing that’s standard for Waikiki. Cars were retrieved quickly and overall, a pleasant experience.
Stayed 2 nights in Oct 2024

6/10 Okay

Stephane

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Puneeth Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, staff were very nice and helpful. Beautiful view from room
Stayed 5 nights in Oct 2024

10/10 Excellent

Joanna

Stayed 9 nights in Aug 2024

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, great views and walking distance to beach. Unfortunately, was woken up very, very early by striking staff with megaphones.
Stayed 3 nights in Aug 2024

10/10 Excellent

SAN JUANA PAOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Room was great and spacious for our family.
Stayed 3 nights in Sep 2024

8/10 Good

Pamela

Stayed 1 night in Aug 2024

4/10 Poor

Mark

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
First room smelled like a fish tank , and second room carpet was soggy . Only thing good about this stay was the bell service employee
Stayed 4 nights in Aug 2024

6/10 Okay

francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No have beers for sales. Restric hourly restaurant.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kunthea Tia, Woodbridge

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love it.
Stayed 4 nights in Aug 2024

6/10 Okay

Duncan

Traveled with family and small children
Disliked: Amenities
The best thing was the warm chocolate cookies if you like cookies. I rented a suite the couch was very very worn so was the shower. If you lounged on the balcony there were rooms looking right above you not private at all. The woman that checked us in was not very pleasant but the asia guy who was working beside her made up for it. He was really awsome wish I got his name. Warning they only valet park and its $55 a night for parking. They have a tiny pool that the sun never shines on so its cold but could be good if the day is extremely hot. We ate at the little coffe shop on the bottom floor they were out of almost everything. Not sure if there delivery didn't come in yet but not much choice the day we were there. I think for the price I would stay else where at one of the other hiltons. If I have to pay all these fees I want a pool we could enjoy. Amenities fees!
Stayed 1 night in Aug 2024

10/10 Excellent

Hennessy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ismael, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jul 2024

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Amenities
Very basic hotel for the expensive price
Stayed 5 nights in Jul 2024

10/10 Excellent

Eric

Traveled with family
Liked: Amenities
All good loved the cookies
Stayed 3 nights in Jul 2024

10/10 Excellent

Neal

Stayed 2 nights in Jun 2024

10/10 Excellent

Vitalie, San Francisco

Stayed 3 nights in Jun 2024

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was smooth and relaxing.
Stayed 1 night in Jun 2024

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities, room comfort
Travelers beware!
Bait and switch with poor overall customer service. Booked a suite with two queen beds as advertised. Checked in and was told two bed room. I confirmed two queen beds and rep did not say otherwise. Got to the room and discovered two double beds. Went downstairs about this and was told quite casually that bed sizes are not guaranteed even though it is advertised as queen size. Said no other rooms with queen size beds are available even though a quick search on the hotel booking website showed they were. Was told i could cancel but good luck finding another room within an hour of moving to another hotel wihtout paying an hefty amount. If customer service and booking a specific bed size matters to you, i would look elsewhere. Not worth the hassle.
Stayed 1 night in Jun 2024