Ratings based on 252 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Luana Hawaii, Hotel Management
Thank you for choosing Luana Hawaii Realty for your stay. We look forward to hosting you again. Mahalo.
by A verified traveler
Posted 18 Nov 2024
No coffee, tea or creamer provided. Coffee maker is an old machine, drip style. Floor had coffee stains with grinds. Bathroom light was flickering and dim, and bathroom had no functioning extraction fan. Small soap, shampoo and lotion for 2 persons for 4 days. The AC was very noisy. The bed was comfortable and the balcony view was pleasant.
Comment from Hotel Management
18 Nov 2024 by Luan Hawaii, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.We appreciate your comments regarding the coffee maker, bathroom light, extraction fan, and air conditioning noise. Regarding the amenities provided, we follow standard starter kits for short-term stays, but we will consider your input to better meet guest expectations.We’re pleased to hear that you enjoyed the comfortable bed and the pleasant balcony view. Your comments help us improve.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Luana Hawaii, Hotel Management
Thank you for choosing to stay at our vacation rental. We look forward to welcoming you back again soon.
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Luana Hawaii, Hotel Management
Thank you for choosing Luana Hawaii Realty for your stay. We look forward to welcoming you back.
by A verified traveler
Posted 14 Jul 2024
Average
Comment from Hotel Management
15 Jul 2024 by Luana Hawaii , Hotel Management
Thank you for choosing Luana Hawaii Realty for your stay. We look forward to hosting you again.
by A verified traveler from spanaway
Posted 7 Jun 2024
Great stay
Comment from Hotel Management
7 Jun 2024 by Luana Hawaii, Hotel Management
Aloha,Thank you for choosing Luana Hawaii Realty for your stay. We are looking forward to hosting you again.Mahalo.
by A verified traveler
Posted 4 Mar 2024
I thought I was getting an accessible bathroom. It was not. No handrails for the toilet and the toilet was low. Only one handrail in the shower with the bathtub wall being so high it was difficult to get in. I only thank God my stay was short enough that I could put up with staying there, although I was very tempted to move. It was uncomfortable for me.
Comment from Hotel Management
4 Mar 2024 by Luana Hawaii, Hotel Management
Thank you for sharing your experience with us. We're sorry to hear that the bathroom did not meet your accessibility needs. We understand the importance of having the right facilities for your comfort and safety. We apologize for any discomfort this may have caused during your stay and appreciate your patience. If you have any further comments or suggestions, please feel free to share them with us.
by A verified traveler
Posted 8 Feb 2024
N/a
Comment from Hotel Management
8 Feb 2024 by Luana Hawaii, Hotel Management
Thank you for choosing Luana Hawaii Realty for your stay.We look forward to welcoming you back to our hotel in the future.
by A verified traveler from Raleigh
Posted 13 Dec 2023
Thank You
Very Very Very nice Place
Comment from Hotel Management
13 Dec 2023 by Luana Hawaii Realty, Hotel Management
Thank you so much for your kind words! We're thrilled that you found our place to your liking. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back!
by A verified traveler
no service, no problem
Posted 12 Dec 2023 on HotelsAs this was a vacation rental, there was no 'service'. Not a problem. I did notice that there was a hole in the wall. The bed was somewhat softer than my personal preference.
Comment from Hotel Management
13 Dec 2023 by Luana Hawaii Realty, Hotel Management
Thank you for your stay at our vacation rental unit and taking time to review our unit. We appreciate your understanding regarding the lack of traditional services in a vacation rental setup. If there's anything specific, you'd like us to improve upon or if you plan to visit again, please let us know. We'd love to make your next stay more comfortable and enjoyable.Mahalo.
