Ratings based on 80 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
This place is amazing. We had all the stuff in our rooms we could want. Snorkels, fins, masks, and they even gave us Shell necklaces.
The beds were comfortable and we had a spectacular ocean view. I can’t wait to stay here again.
Comment from Hotel Management
29 Sep 2024 by Eddy, Hotel Management
So glad you had a great time and enjoyed your stay with us. We look forward to seeing you again. Stay safe.
by A verified traveler
Posted 16 Sep 2024
This was my second time staying at the Papakea. In my opinion it is better than the larger resorts because it is quiet and far more relaxing. I would have liked to have had an indoor mat to wipe my feet, as there is always going to be sand. I also feel that if a property is going to charge a cleaning fee, they should do the cleaning, not the guest. Still, I love this property and would definitely recommend it to anyone who wants to relax.
Comment from Hotel Management
16 Sep 2024 by Eddy, Hotel Management
Mahalo for choosing to stay with us again. We appreciate your review and comments. Your suggestions will be shared with the management. Enjoy your day and stay safe.
by A verified traveler
Posted 18 Aug 2024
My power went off and said they had contact owner won’t go pull brackets did offer me another iron because the old their was the one cousin problem lot cockroaches
Comment from Hotel Management
16 Sep 2024 by Eddy, Hotel Management
Mahalo for your time and comments. Sorry you experienced a power outage during your stay. The resort usually has a regular schedule for pesticide control. We appreciate your feedback on the problems and will follow-up with the management team. We hope you will visit again in the near future.
by A verified traveler
Posted 30 Jul 2024
Everything was great except the check in process
Comment from Hotel Management
30 Jul 2024 by Ed, Hotel Management
We are so sorry you had challenges at check in. The Association operates the front desk at Papakea and normally they do a terrific job. We are happy to know you enjoyed your stay thereafter but certainly understand first impressions can be impactful and again we apologize for the disappointment you experienced. We hope to see you again very soon and wish you safe travels home. Mahalo
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
15 Aug 2024 by Eddy, Hotel Management
Mahalo for your review. We look forward to another opportunity to improve your rating of our service on your next visit to Maui.
by A verified traveler
Posted 22 Jul 2024
Unit was dated with uncomfortable furniture. Trash from previous guests was still in the room.
Comment from Hotel Management
22 Jul 2024 by Eddy, Hotel Management
Thank you for your review. We appreciate your comments. Each unit is privately owned and furnished by the owner.We apologize for the trash left in the unit by the previous guest.Your comments will be shared with the management team for followup.
by A verified traveler
Posted 6 Jul 2024 on Hotels
Quiet condo resort with great amenities. Daily activity schedule (ex. water aerobics), mini golf, barbeque grills by the pool, lounge chairs on the water, small sand beach, and amazing views. Very clean, slightly outdated furniture, but had a pull out couch and king bed. Kitchen came fully furnished. Washer/dryer and dishwasher with detergent along with Palmolive and a sponge and dish towel. Our unit had a set of beach chairs, beach towels and a snorkel set (no fins). Wall unit air conditioner takes a bit to get the bedroom cooled down as the bedroom is at the opposite end of the unit, but there was a fan available. Walking distance to the Times grocery store (much more expensive than Safeway though) and the Food truck park. Highly recommend the food trucks, dole whip at the pizza shop across the street next to Times, and shave ice as well. We wanted to try the bakery Papi Ohanas right in front of the resort but ran out of time, they have the best cinnamon rolls apparently and also serve take out pizza in the evenings. Most stores and restaurants close at 9pm, even on July 4th holiday week when we stayed. Kaanapali beach is an 8min drive with a parking garage on site attached the Whalers village mall, if you shop at the ABC store or eat at a restaurant they will validate for 2hrs, otherwise $8/hr. Overall amazing trip.
Comment from Hotel Management
8 Jul 2024 by Eddy, Hotel Management
Mahalo for your excellent review. Glad you enjoyed your time with us. We appreciate the information you provided about the resort and the surrounding area. This is information will be helpful to future guests.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Eddy Mundo, Hotel Management
Aloha,We appreciate your time and review of your stay with us. We take pride on our service and always strive for a rating of 5 out of 5. Anything less we rely on feedback from our guests to make improvements. Unfortunately, no comments were made to the staff or provided with your rating and we missed an opportunity make improvements. We hope you will give us another chance to serve you and exceed your expectation in the future. Mahalo!
by A verified traveler
Posted 29 May 2024
Very clean and located in great spot lots of food and shops within walking distance. For me personally I prefer the size of the resort it’s not overly crowded.
Comment from Hotel Management
30 May 2024 by Eddy Mundo, Hotel Management
Mahalo for your review of the Papakea Resort. We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again on a future visit.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Ed, Hotel Management
Thank you for your review and for staying with us at Papakea. We hope to see you again very soon and wish you the best on your future travels. Mahalo
