Ratings based on 340 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The place was exceptional!
They gave us complimentary wine for our honeymoon staying. All the staff were very helpful. No worries about language since all of them talked English well.
Also, shout out to the housekeeper who cleaned our room, she did it excellently.
The building was renovated recently, everything was in good condition and working: washing machine, fridge, windows, AC, water boiler, shower.
My wife and I really enjoyed our honeymoon staying in this place.
Comment from Hotel Management
23 Nov 2024 by Ruby Woo, Hotel Management
Dear Zoltan, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you had an exceptional honeymoon stay.It's wonderful to know that you enjoyed the complimentary wine and found our staff helpful. We take great pride in our team's ability to communicate effectively and provide top-notch service, and your shout-out to our housekeeper will surely be appreciated!We're also glad that you found our recently renovated facilities to your liking. It means a lot to us to hear that you and your wife were comfortable and happy during your stay.Thank you once again for choosing us for such a special occasion. We hope to welcome you back for more celebrations in the future!Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 12 Nov 2024
Good choice in Hong Kong
Comment from Hotel Management
16 Nov 2024 by Ruby Woo , Hotel Management
Dear Baiyan, Thank you for your heartfelt review! We're delighted to hear that you found us to be a good choice in Hong Kong. Our team works hard to ensure our guests have a great experience, and your kind words motivate us to keep improving.We look forward to welcoming you back on your next visit!Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 10 Nov 2024
Our stay at Ying'nFlo in Wan Chai was great! Our room was exactly as described and pictured. The staff are incredibly helpful and friendly and attended to our problems immediately (e.g., there were some issues with our washer-dryer and they replaced it with a new one within a couple of hours!). The location is great and close to convenience stores, grocery stores, and restaurants. There are many transport options nearby making it easy to commute. I would definitely stay here again!
Comment from Hotel Management
16 Nov 2024 by Ruby Woo, Hotel Management
Dear Shu Jen, Thank you so much for your impressive feedback! We’re thrilled to hear that your stay at Ying'nFlo was great and that our team was able to assist you promptly with the washer-dryer issue. Your kind words about our staff being helpful and friendly mean a lot to us.We’re glad you found our location convenient for your needs, with easy access to stores and transport options. It’s always our goal to provide a comfortable and enjoyable experience for our guests.We can’t wait to welcome you back on your next visit to Wan Chai!Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 12 Oct 2024
Was great to have service apartments in the heart of the city. Fantastic shower, close to the MTR, and the in room washer/dryer was a nice bonus.
Comment from Hotel Management
12 Oct 2024 by Ruby Woo , Hotel Management
Dear Andrew, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that you enjoyed our service apartments and found our location convenient. It’s great to know that you appreciated the fantastic shower and the added convenience of the in-room washer/dryer.We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback motivates us to keep improving. We hope to welcome you back on your next visit to the city!Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 17 Jun 2024
Great value if you’re staying in Hong Kong for a longer period; the rooms are much bigger than the normal hotels!
Comment from Hotel Management
29 Jun 2024 by Ruby Woo, Hotel Management
Dear Sum, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel to provide great value, especially for guests staying in Hong Kong for a longer period.As you noted, our rooms are designed to offer more spacious accommodations compared to the typical hotel in Hong Kong. This is an important consideration for guests seeking a more comfortable and functional living environment during their extended stay. We take pride in providing our guests with ample space to feel at home and to be able to fully enjoy their time in the city.We appreciate you recognizing the value proposition of our hotel. Our goal is to ensure that our guests receive exceptional quality and comfort, while also offering a competitive price point. Feedback like yours helps validate that we are succeeding in meeting the needs of our guest.Thank you again for your business and for taking the time to share your positive experience. We look forward to welcoming you back on your next visit to Hong Kong.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 30 Apr 2024
A very unique experience. Not a usual spot that one needs to walk up towards the mountain lane. Love the redesign of the apartment building. If I stay long in Hong Kong, I’ll choose here as it has washer and kitchen.
Comment from Hotel Management
4 May 2024 by Ruby Woo , Hotel Management
Dear Abby, Thank you for taking the time to share your unique experience with us. We're delighted to hear that you found our hotel's location and design to be special. Our aim is to provide our guests with a distinctive and memorable stay, and it's wonderful to know that we have succeeded in creating that for you.We're glad you appreciated the redesign of our apartment building. The inclusion of a washer and kitchen facilities is indeed a convenient feature for guests planning a longer stay in Hong Kong. We strive to offer a comfortable and homely environment that allows our guests to feel at ease during their time with us.Should you choose to stay with us again in the future, we will be delighted to welcome you back. If there's anything we can do to enhance your experience further, please don't hesitate to let us know. We value your feedback and look forward to the opportunity to serve you again.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Well equipped apart hotel
Posted 12 Mar 2024 on HotelsVery well equipped for all your needs. Right in the middle of Wan Chai with the market and restaurants all close by. Excellent bus service to all parts of the island including going out to Repulse Bay. Downside is the hill but after a few days it’s not so bad!!
Comment from Hotel Management
16 Mar 2024 by Ruby Woo, Hotel Management
Dear Gail, Thank you for your excellent review and perfect rating. We are thrilled to hear that our hotel met all your needs and that our central location in Wan Chai provided easy access to the market, restaurants, and excellent bus service for exploring the island.We understand the initial challenge of the hill, but we're glad it became more manageable for you. We appreciate your understanding and hope to welcome you back in the future.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Posted 23 Feb 2024
Room isnt clean, would not stay here in future
Comment from Hotel Management
2 Mar 2024 by Ruby Woo, Hotel Management
Dear Auston, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the cleanliness of your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.We take your concerns seriously and will immediately address the issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your feedback as it helps us identify areas for improvement.We understand your decision not to stay with us in the future, but we would like to assure you that we are committed to delivering exceptional service and maintaining high standards of cleanliness. Should you change your mind, we would be more than happy to welcome you back and provide you with a superior experience.Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to let us know.Best Regards, Ruby WooFront Office Manager
by A verified traveler
Our two week stay
Posted 17 Feb 2024 on HotelsWe stayed two weeks. The kitchen was great as we prepared our own food. The staff was friendly and helpful. Though the hill is a bit tiring after a day of walking. We would stay there again.
Comment from Hotel Management
18 Feb 2024 by Ruby Woo, Hotel Management
Dear James, Thank you so much for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai and for sharing your wonderful experience. We are delighted to hear that you enjoyed your two-week stay and found our kitchen facilities to be great for preparing your own meals. Our team takes pride in providing friendly and helpful service, and we are thrilled that you felt well taken care of.While we understand that the hill can be tiring after a day of walking, we are glad to know that it did not overshadow your overall positive experience. Your feedback is important to us, and we will take it into consideration as we strive to enhance the comfort and convenience for our guests.We truly appreciate your kind words and the top scores you have given us. It would be our pleasure to welcome you back in the future for another enjoyable stay.Best Regards, Ruby WooFront Office Manager
by A verified traveler from San Francisco
Posted 1 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Ruby Woo, Hotel Management
Dear Adelina, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with a positive rating. We appreciate your feedback, as it allows us to continually improve our services and facilities.We would love to hear more about your stay and any specific areas where we can further enhance your experience. Your feedback is important to us, and we value your perspective as our guest.If there is anything specific you would like to share or if you have any suggestions for improvement, please do not hesitate to reach out to our team. We are committed to providing exceptional service and ensuring that every guest has a memorable stay.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards, Ruby WooFront Office Manager
