Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The room we stayed in was clean but interior is dated and needs a refresh. Location wise, you can’t beat it as you’re in the heart of CausewayBay and close to public transport.
by A verified traveler from suwanee
Posted 30 Dec 2024
Convenient
by A verified traveler
Posted 27 Dec 2024
It was a very good location where is surrounded by so many malls, shops, restaurants. Various choices are available. The location is central in HK so it is an extremely convenient to travel to other areas in HK. Highly recommended.
Comment from Hotel Management
28 Dec 2024 by Happy Leung, Hotel Management
Dear Sally,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
by A verified traveler from Petaling Jaya
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Leo Siu - Assistant Front Desk Manager, Hotel Management
Thank you for your positive feedback.We are looking forward to see you in the nearly future!
by A verified traveler
Posted 18 Dec 2024
Good location and good service.
Comment from Hotel Management
19 Dec 2024 by Happy Leung, Hotel Management
Dear Horace,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Happy Leung, Hotel Management
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
by A verified traveler
Posted 10 Dec 2024
Pro - Good location, decent size room, clean and quiet.
Con - Room misrepresented, not what I expected. Room type overpriced. No spared toilet paper in bathroom. No free filtered water. Coffee machine broken.
Comment from Hotel Management
12 Dec 2024 by Happy Leung, Hotel Management
Dear Edward,Thank you for taking the time to provide us with feedback on your recent stay with us. It is saddened to learn that your experience did not fulfil your expectations, please allow me to express my sincerest apologies. Your feedback has helped us to target areas for improvement.We are grateful for the concern you have shown in how we serve our guests and hope that you will give us another opportunity to better serve you in the near future. Sincerely,Guest Experience Manager
by A verified traveler
Posted 2 Dec 2024
Favorite in cwb
Comment from Hotel Management
12 Dec 2024 by Happy Leung, Hotel Management
Dear Fumiko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
by A verified traveler
Posted 2 Dec 2024
Great
Comment from Hotel Management
12 Dec 2024 by Happy Leung, Hotel Management
Dear Fumiko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
by A verified traveler
Posted 30 Nov 2024
Long elevator wait
Comment from Hotel Management
1 Dec 2024 by Happy Leung, Hotel Management
Dear Jungmin,Thank you for your kind review of our hotel. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
