Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
I have one of the worst experience while I booked a loft room that had a connecting door and during evening I already heard a party going on next door with loud voice in not local language. I thought it will dead down so waited till almost 12am before heading to bed and the noise only got louder. Then I walked across the room to notice that a big group of 6-7 in one room with one person bring back ice and liquor into the room. So I requested for room change which at first I thought wow such good service and accommodating and the guest service brought the room key to me for 1208 so I packed everything and proceed to the room myself. Then I knock the door thought there was no one and then walked into two people having sex how embarrassing. So I had to go back back to the lobby to let them know that they gave me a room with someone in it. So I waited almost 20-25 minutes from 1215 to almost 1230am to figure this out. I can't believe how bad this experience was for me and the service was really themselves talking to themselves and not really apologise much to me a guest waiting at their lobby. You probably know I wouldn't recommend this location again to anyone if they don't monitor how much guest can be in one room and make so many mistakes. More training is definitely needed. The name of the people that help me was Junnie and Jonathan I believe.
by A verified traveler
Posted 17 Sep 2024
Nice
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 31 Jan 2024
I arrived to Ovolo Southside early hoping to at least store my bags before check-in, but they gave me a free early check-in! The room was full of unexpected surprises such as the free mini-bar and the cool touchpad in the room that controls your status (do not disturb, request room service, etc.). I enjoyed my stay and would happily do so again, but just be aware of the noise, it could get noisy at some parts of the day.
Comment from Hotel Management
14 Feb 2024 by Dave Chan Guest Relations Officer , Hotel Management
Dear William,A warm greeting from the Ovolo Southside!Thank you for the feedback, and we greatly appreciate you sharing your review.We feel very grateful to have provided a comfortable experience for your previous arrival, and we are more than happy to provide further, better service to accommodate you.Once again, thank you for staying with us. We look forward to seeing you in the near future. Stay safe, and take care!Best Regards,Dave ChanGuest Relations Officer Ovolo Southside, 64 Wong Chuk Hang Rd.
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
14 Feb 2024 by Dave Chan Guest Relations Officer , Hotel Management
Dear Wilson, Warmest of greetings from Ovolo Southside! We are so glad you enjoyed your stay here with us. We will pass on your feedback and support to the team; all are much appreciated.Thank you, and I hope to see you again soon! Kind regards, Dave Chan Guest Relations Officer
by A verified traveler
May look cool but lacks practicality
Posted 5 Jan 2024 on HotelsThe (boring) area and the room size are within our expectation, but there are no chairs in the room! We aren't influencers who work and eat in bed, so that's a huge drawback for us. There are no proper desk either, only big empty cabinets. One of us had to work during our stay. The toilet are the shower cubicle are in two separate rooms. We don't like that setting at all. The hotel tries too hard to look cool but overlooks practicality.
Comment from Hotel Management
14 Feb 2024 by Dave Chan Guest Relations Officer , Hotel Management
Dear guest, A warm greeting from the Ovolo Southside!Thank you for the feedback, and we greatly appreciate you sharing your review.We would like to apologize for any inconvenience caused during your stay. We well appreciate you sharing your reviews and will take action on the comments you have mentioned accordingly.Once again, thank you for staying with us. We look forward to seeing you in the near future. Stay safe, and take care!Best Regards,Dave Chan Guest Relations Officer Ovolo Southside, 64 Wong Chuk Hang Rd.,
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
14 Feb 2024 by Dave Chan Guest Relations Officer , Hotel Management
Dear Albert, Warmest of greetings from Ovolo Southside! We are so glad you enjoyed your stay here with us. We will pass on your feedback and support to the team; all are much appreciated.Thank you, and I hope to see you again soon! Kind regards, Dave Chan Guest Relations Officer
by A verified traveler
Posted 29 Dec 2023
It’s highly accessible by MTR. Two stops on the South Island Line and you’re in Admiralty. Loved being outside of the concrete jungle at the end of the day but having easy access to see the sights.
The service is stellar and the facilities too. I would stay here again.
Comment from Hotel Management
16 Jan 2024 by Carmen, Hotel Management
Dear MariaWarmest of greetings from Ovolo Southside! We are so glad you enjoyed your stay here with us. We will pass on your positive feedback and support to the team, all is much appreciated :)Thank you and hope to see you again soon! Kind regards, Carmen ChengOvolo AmbassadorOvolo Southside, 64 Wong Chuk Hang Rd
by A verified traveler
Posted 24 Dec 2023
Convenient location
Comment from Hotel Management
8 Jan 2024 by Dave Chan, Hotel Management
Dear Haitong,A warm greeting from the Ovolo Southside! I hope all is well.Thank you for the survey, and we greatly appreciate you sharing your reviews with us.Once again, thank you for staying with us. We look forward to seeing you in the near future. Stay safe, and take care!Best Regards,Dave ChanGuest Relations OfficerOvolo Southside, 64 Wong Chuk Hang Rd.
by A verified traveler
Posted 2 Dec 2023
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Comment from Hotel Management
8 Jan 2024 by Dave Chan, Hotel Management
Dear Loik,A warm greeting from the Ovolo Southside! I hope all is well.Thank you for the survey, and we greatly appreciate you sharing your reviews with us.Once again, thank you for staying with us. We look forward to seeing you in the near future. Stay safe, and take care!Best Regards,Dave ChanGuest Relations OfficerOvolo Southside, 64 Wong Chuk Hang Rd.
