Ratings based on 957 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
We booked a 4 days 3 nights stay at this hotel for attending friend's wedding. But it was a disappointment for a 5 stars hotel. We were given a room on the lowest level (level 12th). Room felt like it's for employee flat rate room.
Toilet amenities were not in good condition. Shower bar, vanity mirror, shaver plug area was shaky. An ant was spotted on the window ledge inside the room on the first day but we thought it's a minor issue, but we were wrong, more ants and pests appeared at coffee bar area on the last night (videos available). Have also encountered a cockroach about 3cm in size at our door when returning on the 2nd night. We've also spotted some insects on the bedsheets right before we check-out (photo available)
Waiting time for lift is ridiculous! The system is so inefficient that you could wait 5 mins or more during non peak period and it could go up to 10 mins or more during morning and evening. Have never encountered such waiting time for lift at other hotels! Would recommend upgrading the lift system.
Overall, our experience was not great and felt that the room is definitely not worth the price paid. Would not recommend this hotel. I could have gotten a much better room of a 4 star hotel with the price paid (~SGD$380/night)(~HKD$2280/night) Only good thing about the hotel is the location.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Great place to stay in Hong Kong! Room had amazing views and the facilities are awesome with good pool area. Also staff were very helpful and food was amazing
by A verified traveler
Posted 30 Oct 2024
NOTHING TO NOTE.
by A verified traveler from Bellevue
Posted 25 Oct 2024
I booked this room for a colleague. They had to change her room multiple times. The first room had a horrible odor and was dirty. The second room had a different odor. The third room was acceptable. Their room keys had to be replaced about 10 times because they stopped working after just a few minutes. All bathrooms in the building require a key card. The amenities are very limited. Marriott officially manages the property but your status cannot be used here and the standards for management are unclear.
This place used to be better before COVID, but this trip was just a mess.
by A verified traveler from Albany
Posted 25 Oct 2024
Central location. Front desk personnel are a bit overwhelmed most of the time. The line for checking in is usually long.
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 16 Oct 2024
This hotel was spectacular. The property, view, clean, staff customer service exceeded my expectation. Wow thumbs up!!! I will come back again. Breakfast buffet was delicious. And room view was “out of this world”. This made my trip a memorable and love Hing Kong. So proud of you all for making me feel so welcome and comfortable. Great job!
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 3 Oct 2024
For my purpose which was to attend event at HKCEC, this was very convenient since its within rhe same complex
