Ratings based on 131 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Jack Lam
Posted 3 Mar 2023 on HotelsVery convenient in quiet neighborhood with friendly staff.
Comment from Hotel Management
21 Mar 2023 by Miacasa, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 17 Nov 2022
Never mind. I have posted this review on google.
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I am traveling to Hong Kong to visit my family. When I arrived at Hong Kong, it was really late at night. I didn't want to wake up my mom late at night so I decided to stay in a hotel for one night.
Hong Kong has a system for inbound traveler. The goal is to make sure inbound travelers are clear of COVID before they can visit crowd places such as restaurants. When a traveler arrives at Hong Kong, they are assigned an "amber" health code which indicates they are not clear for all COVID testings yet. After 3 days, if the traveler continues to be tested negative of COVID, the health code will be changed to blue.
I made a reservation to stay at Mia Casa Hotel for one night. Shortly after I completed the reservation, the hotel sent me a message telling me that they only accept people with blue health code. When I was looking at the hotel information at Expedia, this is not mentioned at all. Since all inbound travelers will have amber code, the hotel won't let me stay with them. However, I didn't know beforehand when booking on Expedia.
At the same time, the reservation is not refundable. I feel like I have fallen into a trap. They won't let me stay and they won't refund me.
After contacting Expedia a *few* times and waiting for over 2 weeks, the issue was resolved. But I would look somewhere else to avoid the trouble.
Comment from Hotel Management
19 Nov 2022 by Reservation Dept, Hotel Management
To ensure the comfort and safety to the guests of Mia Casa Hotel, our hotel's policy is not to house any person under medical surveillance/restriction (for details pls refer to the https://www.coronavirus.gov.hk/eng/inbound-travel.html). We can however share your frustration on the incomplete information when booking through online agencies (in your case expedia.com), which unfortunately is beyond our control. All online travel agencies have very static format, and have not tailored for Hong Kong hotel operators to state "amber" or "blue" health code acceptance function. Only after receipt of booking confirmation from online agency, can we send reminder to the agent that we only accept guests with "blue" health code. As with online booking, we do not have direct communication with guest, so we are at the mercy of their effectiveness in communicating the IMPORTANT message. We fully understand the system can caused oversight and/or misunderstanding, so we do full refund to any guest that cannot stay because of "amber" code, But here again it's at the agencies' hand, as the money taken from you is in their pockets, so the refund can only be processed by the online agencies which usually takes them between 2-3 week. We are sorry that you had an unpleasant incident and we would recommend you to contact the hotel directly in future to clarify any question. We have again sent out message to expedia to prompt them for refund, and hopefully you can get your refund soon. Please feel free to contact us if we can be of any help.
by A verified traveler
Posted 4 Jun 2022
Receptionists seem very inexperienced and they are forgetful. They were discussing that they have messed up the previous clients room keys meanwhile they were assisting me to check in, they also couldnt allocate my booking and had to take my phone for the detail and then they also forgot to return me my phone until I asked. (Without apologizing). The whole check in process took me about 20 mins without any one ahead me.
The cleaning staff started to clean the other rooms next to our room from 8am and the vacuum cleaner was extremely noisy. The cleaning staff also used the vacuum cleaner or the cart to hit on my room many times which I thought there was someone knocking my door. I couldn’t sleep or relax at all.
The cleaning staff was also talking really loud on phone at the backstairs which I could hear it from the room.
The hardware is fine but there are dirt and hairs at the crack and also under the bed and table.
The location is nice and the food around is good too. But I definitely won’t stay in this hotel anymore due to these services and inexperienced staff, they need proper trainings.
by A verified traveler
Posted 26 Dec 2021 on Hotels
by A verified traveler
Posted 5 Nov 2020 on Hotels
The receptionist not very friendly!
Bath room drainage problem and flooding when you shower!
TV signal very bad !
by A verified traveler
Fair Stay
Posted 2 Nov 2020 on HotelsThe room is more like a normal small apartment of Hong Kong. The room is clean and likely to see a bit of harbour.
Comment from Hotel Management
4 Nov 2020 by 酒店客房部, Hotel Management
Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.
by A verified traveler
Posted 21 Jun 2020 on Hotels
Dirty and sting
Comment from Hotel Management
25 Jun 2020 by 酒店客房部, Hotel Management
非常遺憾帶給您不愉快的入住體驗，入住過程有任何問題都可以跟前天同事反映哦，期待下次您的光臨
by A verified traveler
Posted 18 Jan 2020
Comment from Hotel Management
7 Feb 2020 by Fred, Hotel Management
Thank you for your review. It will be a pleasure to service you back again in the future.
by A verified traveler
Posted 9 Jan 2020
Just what we required in this area of Hong Kong.
Convenient for good transport links.
Comment from Hotel Management
15 Jan 2020 by dl, Hotel Management
Thank you for your review. It will be a pleasure to service you back again in the future
by A verified traveler
Posted 13 Nov 2019
Comment from Hotel Management
20 Nov 2019 by dl, Hotel Management
Thank you for choosing Mia Casa for your stay in HK
