Ratings based on 1,231 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
staff are nice and helpful
by A verified traveler
Posted 21 Nov 2024
It is better to have receiption and check in at the front of building not 5th floor.
by A verified traveler
Posted 20 Nov 2024
Great hotel to stay in
by A verified traveler
Posted 20 Nov 2024
Great location, close to many to many transport links. Check in and out was very easy and quick. Room was pretty small, but as we spent most time outside the hotel, it worked for 2 people.
by A verified traveler
Posted 19 Nov 2024
Convenient to all tourist area and airport, good manner staff and housekeeper
by A verified traveler from cliffiside park
Posted 19 Nov 2024
I had two reservations. In the first reservation gave me a comfortable room, but unfortunately,
I lost my airtag. In the second reservation gave me a completely uncomfortable room. I asked to return to my first room or at least to be allowed to look for myself my airtag. In the 15 days I spoke to many representatives, but no one gave me the solution or allowed me to look for my airtag. The last day when I checked out, they only allowed me to check it out by myself. It is not a good customer service.
Comment from Hotel Management
21 Nov 2024 by Jennifer Siu, Hotel Management
Dear Edwin,Thank you for your feedback and enjoying your stay in the first reservation. It is with regret to learn about your unpleasant experience durng your second stay.We apologize that the second room you were in was not comfortable. I have shared your comments with our team for review and improvement. As the occupancy was high on some of the days during your stay and room assignment is subject to the hotel’s availability, we were unable to arrange the same room for you and I apologize for any inconvenience this may have caused.I am sorry that our service at the front desk did not meet your standard. We usually receive positive comments about our staff and how helpful and friendly they are, however I apologise that you were not met with this same expectation. Thank you once again for your review. I hope you will consider giving us another opportunity in the future to demonstrate the improvements we have made.Kind regards,Jennifer SiuHotel Operations Manager
by A verified traveler from Sugar Land
Posted 14 Nov 2024
We stay the second time in 1 week, and we got the harbor view. This is a excellent choice, we love the view, and it's worth the money.
by A verified traveler from Sugar Land
Posted 14 Nov 2024
The front desk staff are very friendly and helpful.
by A verified traveler
Posted 14 Nov 2024
Several posters around the property advertise 24-hour food available in the hotel. This isn't true, hasn't been true for a while, and the front desk acted confused when we asked about it. Change your signage.
Also, the room had a surprising amount of mold. It was in the bathroom and bedroom areas, and my partner had coughing problems during our entire stay. The rooms are in need of a lot more maintenance and upkeep. Even issues like the metal doorframes showing a lot of rust: understandable in a very humid climate, but it does show a lack of care and attention when it gets out of hand.
I also don't recommend the hotel breakfast buffet. Quality was insufficient for the equivalent of $13 USD. Many better options for quick meals in the surrounding area, including the Starbucks downstairs.
The surrounding neighborhood was very convenient
Comment from Hotel Management
14 Nov 2024 by Jennifer Siu, Hotel Management
Dear Ryan,Thank you for sharing your review about your recent stay with us.As an economy hotel, ibis does not provide room service, however we do provide our “GrabnGo” menu can help to save the waiting time by ordering what you want from the menu and being able to pick it up from the 5th floor and take it back to your room.Regarding the cleanliness, I have informed our Housekeeping team about the situation that you encountered. Our Housekeeping Manager does ongoing checks and inspections of the rooms to ensure our cleanliness standards, however I am sorry if you were let down on this occasion.I note your comment regarding the breakfast and we are in review of the breakfast offer and price on a regular basis and will certainly address your concerns with the Food and Beverage Team.Thank you again for your feedback. We look forward to having another chance to serve you again in the future.Kind regards,Jennifer SiuHotel Operations Manager
by A verified traveler
Posted 13 Nov 2024
My room smelled like sewer and pee. Furnishings had seen better days and ran down. The staff and housekeeping are professional and friendlythough and I likedtbat the rooms are quiet. Let's say I am disappointed about Ibis this time.
Great location though.
Comment from Hotel Management
14 Nov 2024 by Jennifer Siu, Hotel Management
Dear Melanie,Thank you for sharing your review about your recent stay with us.It is great pleasure taking care of you and thank you for sharing your appreciation towards our service, location and staff is a great motivation to all of us.Please accept my apology regarding the smell. I have passed on your comments to Housekeeping Manager who will follow up with the staff. Please feel free to contact us for any assistance during your stay, so that we could rectify the issue during your stay and make your stay more enjoyable.Thank you again for your feedback. We look forward to having another chance to serve you again in the future.Kind regards,Jennifer SiuHotel Operations Manager
