Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Had an amazing time at Hyatt in North Point. We had a late check in and the hotel was able to accommodate it. Hope to use the pool next time we visit!
Comment from Hotel Management
15 Jan 2025 by Daniel , Hotel Management
Dear Jessie, thank you so much for choosing to stay with us at Hyatt in North Point! We're thrilled to hear that we were able to accommodate your late check-in and that you had an amazing time with us. We'd love to have you back and can't wait to help you make a splash in our pool next time you visit! Please come back soon!"
by A verified traveler
Posted 13 Jan 2025
Nice view and staff is very kind
Comment from Hotel Management
13 Jan 2025 by Danny, Hotel Management
Dear LubingThank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and rated us. Your comments are invaluable as we strive to provide the best experience possible for our guests.
by A verified traveler
Posted 2 Jan 2025
Very limited dinning options except for the rooftop restaurant Cruise. The Farmhouse is a cattle feed. Small, crowded, and limited hour service, always a long line. A 5 star hotel, should offer continuous dining service and the room service. If you want something to eat approximately between 10:30am and lunch, or between 3 and 6pm, you are out of luch. The Cruise rooftop was taken by a wedding party on a Friday all day, so no bar option was left for the guests. No bar on a Friday night in a Hong Kong 5 star hotel!!! You be the judge!
by A verified traveler
Posted 28 Dec 2024
Awesome .
Comment from Hotel Management
8 Jan 2025 by Nick, Hotel Management
Dear Bennet, Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and rated us. Your comments are invaluable as we strive to provide the best experience possible for our guests.
by A verified traveler
Posted 27 Dec 2024
Nick Nam & Yulia were the most helpful staff ever. They helped me so much after my brother could not enter the country so he had to cancel his booking last minute.
If it wasn't for them I would have lost a lot of money with my booking. I really appreciate their help and I will be sure to comeback to this hotel again.
Comment from Hotel Management
27 Dec 2024 by Cody, Hotel Management
Dear Harmeet,Thank you for sharing your experience with us. We are delighted to hear that Nick Nam and Yulia provided you with exceptional assistance during a challenging situation. Your kind words will be passed along to them as recognition of their outstanding service. We are grateful for your understanding and look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing our hotel.
by A verified traveler
Posted 26 Dec 2024
Near Northpoint MTR. Great location away from the busyness of downtown.
Comment from Hotel Management
26 Dec 2024 by Daniel , Hotel Management
Dear Lex, thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our great location near Northpoint MTR. It's wonderful to know that you appreciated the convenience of being close to public transportation while still being able to enjoy a quieter atmosphere away from the hustle and bustle of downtown.
by A verified traveler
Posted 26 Dec 2024
Great location next to waterfront park and subway station.
Comment from Hotel Management
26 Dec 2024 by Cody, Hotel Management
Dear Kris,That's wonderful to hear! Living near the waterfront park and a subway station must offer a fantastic blend of convenience and natural beauty. It sounds like you've found a prime location!
by A verified traveler from Marlow
Posted 26 Dec 2024
Great hotel
Comment from Hotel Management
26 Dec 2024 by Cody, Hotel Management
Dear LukeThank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and rated us. Your comments are invaluable as we strive to provide the best experience possible for our guests.
by A verified traveler from Dundas
Posted 22 Dec 2024
Location.
Comment from Hotel Management
22 Dec 2024 by Daniel, Hotel Management
Dear Pei, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience during your stay. We strive to provide the best service and accommodations for our guests, and your feedback truly motivates our team. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Dec 2024
