Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Aug 2024
Very impressive service
Comment from Hotel Management
12 Aug 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Jul 2024
Outstanding hotel, we loved it!
Comment from Hotel Management
26 Jul 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 19 Jun 2024
The rooms are cramped, smaller than what I’d associate with the brand.
Comment from Hotel Management
21 Jun 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 19 Jun 2024
The overall feel is very in line with the Ocean Park theme, enjoyed the stay.
Comment from Hotel Management
19 Jun 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 6 Jun 2024
The standard of food wasn't great. Since there are limited options in the area, this was disappointing. We also booked a room for 2 adults and 2 children with breakfast. We were told at check-in that breakfast only included 2 adults and that we had to pay for the children. The children cost £25 each per day which was ridiculous as paid £100 on top of room fee just for a 5 and 7 year old who basically ate fruit and toast. The booking was not clear on this and gave no warning that we had to pay 2 additional kids. I am not sure if this is an Expedia or hotel issue but when I did try in advance to check with hotel, the website was always under maintenance. If i had of known, I would have booked another nicer hotel for the extra money as the Fullerton nearby was not much more and room included breakfast for all. if you book for 4 people, you should be told that the breakfast only includes 2 or better still, let you just book for all so no hidden surprises. As we had paid for breakfast, we had no choice but to pay for the kids. I know not the biggest deal but just felt the hotel just kept trying to make money out of you so a bit deceptive and tacky to be honest. The hotel itself is nice and very close to MTR so great spot for families as the pool is great for kids. Also asked if we could use pool after check out as had a late flight and they said no?! they did agree to a 2pm check out but I did not understand why we couldn't still use the pool? It was empty anyway, strange.
Comment from Hotel Management
7 Jun 2024 by Front Office Team, Hotel Management
Dear GuestThank you for your feedback after staying with us.We are saddening to hear that the breakfast issue of your 2 kids staying in same room did not meet your expectation. Having checked the booking page of Expedia, there are choice to pay extra for breakfasts so guest could choose the options that suitable for them. We will share this disappointment with Expedia to look for improvement in future.Thank you for your time.Best regardsFront Office TeamHong Kong Ocean Park Marriott Hotel
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 20 May 2024
Very friendly and professional staff. Extremely clean hotel including room and dinning areas. Easy and quick check in and check out. Very clean and nice swimming pool.
Comment from Hotel Management
21 May 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
11 Jun 2024 by Hong Kong Ocean Park Marriott Hotel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
