Ratings based on 971 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
They put me in a smoking room. And the smell and cleanliness wasn’t so great. I requested for a room change, but they didn’t honor it that day.
Comment from Hotel Management
19 Nov 2024 by RSVN, Hotel Management
Dear Guji,Thank you for taking the time to share your experience with us.We sincerely apologize for the inconvenience you encountered during your stay and it was our great regret that we were unable to meet your expected room arrangement. Please be assured that we take all guest feedback seriously, and we will address this matter with our team to ensure that such issues will be handled more appropriately in the future. We strive, day in and day out , to provide a comfortable and enjoyable stay for all our guests, and we appreciate your kind comment as it is the source of our improvement. We hope you could grant us another chance to serve you. Warm regardsKaivin NgGeneral Manager
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Stayed 4 nights.
Room was clean everyday.
Thumbs Up!
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 6 Nov 2024
I like the hotel because it is convenient. The staff are kind and approachable.
by A verified traveler
Posted 4 Nov 2024
We stayed here 15 years ago and remembered it was clean and centrally located thats why we booked it for our current trip, but the hotel's condition has been badly deteriorated since our last visit.
The carpet looks like it has not been steam cleaned or vacuumed for years, stains on pillows, smelly comforter, stains on towels.. & the list goes on!
Unless some major uograde is done to it, we don't look forward to stay here again any time soon.
Comment from Hotel Management
5 Nov 2024 by Holiday Inn Express Causeway Bay, Hotel Management
Dear Ben, Thank you for sharing of your kind feedback with us. We're very sorry to hear that your recent experience didn’t meet your expectations. We are taking cleanliness management and maintenance seriously and will reinforce our standard once again. We appreciate your loyalty over the years, and your comments will guide us towards perfect. Should you choose to visit again, we will strive to provide you an up-to-standard experience. Warm regardsKaivin NgGeneral Manager
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Did not like hotel
Comment from Hotel Management
4 Nov 2024 by Holiday Inn Express Causeway Bay , Hotel Management
Dear Milded, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay didn’t meet your expectations, as we are actually striving, day by day, to provide every guest with a comfortable and enjoyable experience. Your feedback is invaluable and indicates that we need to strive harder. We hope you’ll give us another chance to serve you again. Warm regards,Kaivin NgGeneral Manager
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 25 Oct 2024
We enjoyed our stay in this hotel. We found all the staff courteous and helpful to our needs.
Good management.The breakfast staff were fast and efficient and we enjoyed the breakfast.
