Ratings based on 951 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Thankyou for a lovely stay
Comment from Hotel Management
18 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Tania, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
by A verified traveler
Posted 15 Nov 2024
breakfast staff a bit rude and room extremely small, noisy and full of people. there are only 3 elevators for a hotel with 20 floors that caused delays all the time. longest wait was more than 10min
Comment from Hotel Management
18 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Renato, Thank you for your comments. We are sorry to know that your stay wasn’t up to your expectation this time. We appreciate your feedback on our breakfast arrangement and hotel facilities, and we have already shared your comments with relevant teams for continuous improvement. On your next visit, we recommend trying out our other room types, which measure up to 48 sq. m and offer views of the racecourse or Causeway Bay, for a more enjoyable stay. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Eduardo, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Shamrock, Thank you for your rating. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our guests a comfortable and hassle-free stay experience in the future. Thank you.
by A verified traveler
Posted 13 Nov 2024
The rooms weren’t as clean as I expected. Around the shower had mold and a gap which led to water easily leak out while showering. Lastly the gym was supposed to be maintained every hour but didn’t see anyone wiping it down or disinfectant replaced when there wasn’t any.
Comment from Hotel Management
15 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Victoria, Thank you for taking the time to review your recent stay with us. Please be assured that the cleanliness issues were definitely an occasional case. Room cleanliness remains one of our top priorities, our team will look into the matter seriously to avoid the same from happening again. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
by A verified traveler
Posted 11 Nov 2024
Great place to travel into the city. Great service from the staff. Breakfast was varied and always plenty. Only downsides were they asked us about peanut allergy at booking but didn’t warn us about the peanuts present. Also, they advertised the saving energy by not not getting room cleaned for a 20dollar voucher, but the days we didn’t bother getting it cleaned, we kept being phoned up and asking why we don’t want it cleaned. We only got one 20 dollar voucher once for each room.
Comment from Hotel Management
15 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Daniel, Thank you for taking the time to review your recent stay with us. Please be assured that the issues were definitely an occasional case. Room cleanliness remains one of our top priorities, our team will look into the matter seriously to avoid the same from happening again. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Dorsett Wanchai, Hong Kong.
by A verified traveler
Posted 9 Nov 2024
Room was very small or giving my room to kabristhan view
Comment from Hotel Management
11 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Sanchit, We regret to hear that your stay did not meet your expectations this time. On your next visit, you are recommended to try out our other room types that measure up to 48 sq. m with amazing racecourse view for a more comfortable stay. Thank you for staying at Dorsett Wanchai, Hong Kong. We hope to welcome you back to our hotel in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Sawitree, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
by A verified traveler
Posted 5 Nov 2024
The shuttle service offered by the hotel makes going to Causeway Bay or to Central very convenient. The bteakfast was very good, many choices to choose from.
Comment from Hotel Management
7 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Raymond, Thank you for your comments. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Dorsett Wanchai, Hong Kong. We look forward to welcome you back to our hotel in the near future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Dorsett Wanchai, Hotel Management
Dear Niyumi, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Dorsett Wanchai, Hong Kong in the near future.
