Ratings based on 952 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
very overpriced. Tiny room, both shower and sink were blocked. No slippers and toothbrush/toothpaste.
by A verified traveler
Posted 11 Dec 2024
Great value for the price. Excellent location. Smooth check-in and check-out process. They also offer a self-service laundry machine (available for an additional fee).
Comment from Hotel Management
12 Dec 2024 by Dash Living Community Team, Hotel Management
Hi Pierluigi,Thank you so much for taking the time to share your kind feedback. We're happy to hear that you enjoyed your stay with us and appreciated our excellent location, smooth check-in and check-out process, and the convenience of our self-service laundry facilities.Providing efficient assistance and ensuring a high standard of comfort are our top priorities, and it’s wonderful to know we met your expectations.We look forward to the pleasure of welcoming you back in the future. Stay fab, live well!Warm regards,Dash Living Community Team
by A verified traveler
Posted 29 Oct 2024
I recently stayed at Dash Living on Queen’s and found my experience to be underwhelming, particularly when compared to its once-glorious reputation. The hotel seems to have shifted its focus from providing quality service for hotel guests to catering more towards long-term tenants, which has negatively impacted the overall experience.
Cleanliness:
Upon entering my room, I noticed that cleanliness was below average. The bathroom had stains and accumulated dust, particularly in the toilet area, which was quite off-putting. It was clear that the rooms were not receiving the thorough cleaning they deserved, detracting significantly from the comfortable atmosphere one expects in a hotel setting.
Service:
The hotel staff, while helpful, lacked enthusiasm. There was a sense of indifference that made interactions less pleasant than they could have been. While they did respond to queries and requests, the lack of warmth made me feel more like a nuisance than a valued guest.
Location:
On a positive note, the hotel's location is a major advantage. It’s situated near numerous fantastic eateries, bustling shopping areas, and convenient transport options like the MTR and the ferry terminal. If you plan to explore Hong Kong extensively and need just a place to sleep, this could still be a viable option for you.
Comment from Hotel Management
30 Oct 2024 by Dash Living Community Team, Hotel Management
Dear Roslinda,Thank you for sharing your detailed feedback with us. We are truly sorry to hear that we did not meet your expectations for service and comfort during your stay. Please accept our sincerest apologies.At our hotel, we are committed to providing a welcoming, well-maintained environment for all our guests, whether staying long- or short-term. Your comments on cleanliness and customer service quality have been taken seriously, and although this is not typical feedback, we will thoroughly review the issues you raised with our team.Thank you again for bringing this to our attention. Your satisfaction is very important to us, and we hope you will allow us another opportunity to provide a stay that fully meets your expectations.Warm regards,Dash Living Community Team
by A verified traveler
Posted 20 Oct 2024
Only 2 redeeming features were day staff and walkable to MTR.
Night staff - so rude and surly! Same 2 staff each night during my stay. Large group of us travelling so we’d often hang out in the communal area on level 3 after each day of activities. Both staff would use their shift to sleep! I understand night shifts can be tiring but to be so fully asleep that we, as guests, we have to open the door to new arrivals is a joke. Even when we let people in, they’d wake up the staff for them to tut in annoyance. They would not speak a single word and simply point guests to a tablet to speak to someone online. In one instance, the male staff member on nights was visibly annoyed that our group was keeping him awake. He left the desk, for an hour! Again, we had to let guests in but didn’t know where he was. Turns out, he’d locked the toilet and was inside sleeping!!
Room - I expect a small room in HK as space is at a premium but wow, small! Double bed had no space to get to the far side and there was no storage so we were falling over suitcases. 1 leg of the bed was broken on arrival, it was fixed to then break again. Fridge was under the countertop in the room but under so far you had to get on your hands and knees to reach it. The door also opened the wrong way to where it was placed.
Cleaning - aware that English may not be the first language or staff may not speak English at all but when they knock and you say no, perhaps come back? No, they walk in regardless.
Comment from Hotel Management
12 Dec 2024 by Dash Living Community Team, Hotel Management
Dear Ray,Thank you for sharing your detailed feedback with us. We're pleased to know you appreciated the convenience of our location and the support provided by our day staff.We deeply regret that your experience with our night team fell short of expectations. Please rest assured that we take your comments very seriously, as providing excellent service to all our guests is our highest priority. We have ensured comprehensive training for our staff to uphold the professional and attentive service we aim to deliver. While this feedback is surprising and not consistent with the experiences shared by other guests, we will review the situation thoroughly to ensure such incidents are not repeated.Regarding the room and cleaning concerns, we are sorry for any inconvenience caused during your stay. We understand the importance of comfort and privacy, and your observations will help us in further improving our services and facilities.Your feedback does not reflect the high standard we strive to maintain, and we are committed to addressing these areas to provide a better experience for our guests. We value your insights and appreciate the opportunity to improve.We hope you’ll consider staying with us again in the future to experience the positive changes we are working on. Warm regards,Dash Living Community Team
by A verified traveler
Posted 19 Oct 2024
Property location good, lots of restaurants and easy access to MTR. Hotel was basic, rooms are small (not a big problem as you don’t go to stay in your room) the beds are so hard that it was uncomfortable to sleep. Outside area is noisy (earplugs recommended)
Main concern with this hotel was the stairs (main fire exit) were used as storage, any emergency would be a major hazard. Night time staff slept every evening at reception, there is a communal area (nicely kept) but we did have to help out and let people in whilst the reception staff slept!
No, wouldn’t stay again
Still had a great time in Hong Kong though
Comment from Hotel Management
12 Dec 2024 by Dash Living Community Team, Hotel Management
Dear Rachel,Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the convenience of our location and its neighborhood during your visit to Hong Kong.We sincerely apologise if certain aspects of your stay did not meet your expectations. Please rest assured that we take all guest concerns seriously and are currently reviewing the areas you mentioned, as we have not received similar feedback from other guests. Your comments are invaluable to us in our continuous effort to maintain and enhance the high standards we strive to uphold.We truly appreciate your understanding and hope we may have the opportunity to provide you with an improved experience in the future. Warm regards,Dash Living Community Team
by A verified traveler
Posted 11 Aug 2024
Rooms could be cleaner, else everything was great
Comment from Hotel Management
14 Aug 2024 by Dash Living Community Team, Hotel Management
Hi Ian,Thank you for your positive feedback! We're pleased that everything else met your expectations. We appreciate your input on the room cleanliness and will work to improve this aspect. We hope to have the opportunity to serve you even better next time.Stay fab and live well!Best Regards,Dash Living Community Team
by A verified traveler
Improvement needed
Posted 4 Aug 2024 on HotelsThey could have made the bed while I was gone but they didn’t. There was no water in the fridge (it’s fairly common for bottles to be provided)
Queens Road location is nice
Comment from Hotel Management
5 Aug 2024 by Dash Living Community Team, Hotel Management
Dear our valued guest,Thank you for your feedback and for bringing these concerns to our attention. I apologize for any inconvenience you experienced during your stay.For stays more than 7 days, we provide a full cleaning service on a weekly basis. For shorter stays, our cleaning service includes daily garbage disposal and replacement of fresh towels. We make sure to inform all guests of these arrangements during check-in and obtain their acknowledgment. If you were expecting a different level of service and did not receive it, we would like to investigate further to ensure this does not happen in the future.Regarding bottled water, please note that, in compliance with the Product Eco-responsibility Bill 2023, hotels in Hong Kong are no longer able to provide complimentary disposable plastic items, including bottled water, starting from April 22, 2024. This measure is part of our commitment to environmental sustainability.We value your feedback as it helps us to continually improve our service. Please feel free to contact us directly if you have any further concerns or if there's anything else we can assist you with.Thank you for your understanding.Best regards,Dash Living Community Team
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
5 Jul 2024 by Dash Living Community Team, Hotel Management
Hello Roy,Thank you for giving us a good review! Keep staying fab and living well!Best Regards,Dash Living Community Team
by A verified traveler
One-night stopover
Posted 10 May 2024 on HotelsJust a one-night stopover. Bigger room than expected for HK, there was actually room to walk around the bed. Generally pretty new and clean. Renovation underway so understandably some areas weren't as smart as they could be. Reception basic but did the job. Convenient location for transport - MRT, tram, airport bus etc.
Comment from Hotel Management
5 Jul 2024 by Dash Living Community Team, Hotel Management
Dear John,Thank you for your feedback. We're glad to hear that you found our location convenient and appreciated the size and cleanliness of your room.We are currently investigating the matters you raised, as we aim to provide an excellent and comfortable experience for all our guests. Your feedback is valuable to us, and we are committed to making the necessary improvements.We hope to welcome you back soon.Best regards,Dash Living Community Team
by A verified traveler
Posted 9 May 2024
Conveniently located in Hong Kong center. Within 10-15min walk of Hong Kong mtr, AirPort Express, and even the ferry. It’s also very close to Lan Kwai Fong, where there are a lot of expats and areas to explore. Lots of small streets, shops and hills to explore, and also amazing restaurants around the area. The hotel itself is being renovated from now until June. Had I known how extensive the renovations were, I probably wouldn’t have booked with them. To be fair, the hotel did notify me that they will be renovating but I thought it was only 2 floors, but the whole building seemed like a mess. The room itself okay. The bathroom needs a more thorough cleaning though. There was mildew and rust, and when I pulled the shower door, the door seal came off. Multiple lights in the room didn’t work either. Hopefully they’ll fix up the rooms during this renovation.
Comment from Hotel Management
5 Jul 2024 by Dash Living Community Team, Hotel Management
Dear Candice,Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are glad you found our location convenient and enjoyed exploring the surrounding area.We sincerely apologize for the inconveniences you encountered during your stay, particularly regarding the extensive renovations and the issues in your room. This does not reflect the high standards we aim to uphold. Please rest assured that we have taken your feedback seriously and are currently investigating these matters to prevent similar incidents in the future.Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back to provide you with a much better stay.Thank you again for your valuable feedback.Best regards,Dash Living Community Team
