Ratings based on 998 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
This hotel shares the shuttle service with it's sister hotel Dorsett Wan Chai. The shuttle is a great help as the nearest subway station is about 10 minutes walks away. Cosmo advertised laundry service is available but you actually have to go to Dorsett to use their washers and dryers. It's kind of inconvenient even though it's only about a minute walk away, Once in a while, I could smell cigarette smoke coming out from the ventilaion system, mostly late in the night. Also there is no soap available by the sink, you have to turn around to use the bottle fixed to the wall above the bath tub.
Comment from Hotel Management
20 Nov 2024 by Cosmo Hotel, Hotel Management
Dear Raymond, Thank you for sharing your thoughts about your recent stay at Cosmo Hotel. We appreciate your feedback and sincerely apologize for any inconveniences you experienced. We’re glad to hear that our shuttle service was helpful for you. However, we want to clarify that we are a 100% smoke-free hotel, and we will investigate the issue you mentioned regarding cigarette smoke coming from the ventilation system. Additionally, we have noted your comments about the amenities and will work to ensure that all necessary items are readily available for our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back for a more enjoyable stay in the future.
by A verified traveler
Posted 16 Oct 2024
The hotel corridor on our level smelled mouldy. The bathroom sink top is not very clean. There’s a bath tub but I can feel it’s not very clean, therefore we only took showers during our 9 nights stay. The mugs and rinsing glasses in the room has also got coffee/tea marks on it, hence we drank out of the bottle the entire time. What puts me off the most is, the fridge is not cool enough for my soy milk, a few of our items actually went off from the fridge temperature.
What I liked was, it was quiet and has a nice city view. Walkable distance to the trams to Kennedy Town. They also offered breakfast in a box each morning, so that was handy.
Comment from Hotel Management
21 Oct 2024 by Cosmo Hotel, Hotel Management
Dear Shun, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the cleanliness of the bathroom and the refrigerator's performance. Your comments are invaluable, and we will address these concerns with our housekeeping team to ensure improvements are made. We’re glad to hear that you enjoyed the quiet atmosphere and the city view, as well as the convenience of our breakfast options and proximity to the trams. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Thank you once again for your feedback.
by A verified traveler
Posted 28 Aug 2024
Room is small
Comment from Hotel Management
2 Sep 2024 by Cosmo Hotel, Hotel Management
Dear Wing, Thank you for taking the time to review your recent stay with us. On your next visit, you are recommended to try out our other room types with size up to 83 sq. m for more comfortable stay. Thank you for staying at Cosmo Hotel Hong Kong. We look forward to welcome you back to our hotel in the future.
by A verified traveler
Posted 27 Aug 2024
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Comment from Hotel Management
2 Sep 2024 by Cosmo Hotel, Hotel Management
Dear Ambi, Thank you for your rating. We regret to know that you weren't satisfied with your stay with us. We look forward to welcome you back to Cosmo Hotel Hong Kong in the near future.
by A verified traveler
Posted 15 Aug 2024 on CheapTickets
I like the customer service from the hotel staff.
Comment from Hotel Management
19 Aug 2024 by Cosmo Hotel, Hotel Management
Dear Jia, Thank you for your comments. We are glad to hear that you enjoyed your stay with us. In the future we will keep up the good services to ensure everyone a delightful stay with us. Thank you again for visiting Cosmo Hotel Hong Kong.
by A verified traveler
Posted 10 Aug 2024
Shuttle bus
Comment from Hotel Management
13 Aug 2024 by Cosmo Hotel, Hotel Management
Dear Wing, Thank you for your comment. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Cosmo Hotel Hong Kong. We look forward to welcome you back to our hotel in the near future.
by A verified traveler from Birmingham
Posted 7 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Cosmo Hotel, Hotel Management
Dear Tim, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Cosmo Hotel Hong Kong in the near future.
by A verified traveler
Posted 5 Aug 2024 on CheapTickets
I liked about the cleanliness of the room and it is very convenient for shopping and dining.
Comment from Hotel Management
13 Aug 2024 by Cosmo Hotel, Hotel Management
Dear Jia Jian, Thank you for your comment. We are glad to know that you enjoyed your recent stay with us. We will keep up the good services and endeavor to deliver all our guests a wonderful stay experience. Once again, thank you for staying at Cosmo Hotel Hong Kong. We look forward to welcome you back to our hotel in the near future.
by A verified traveler
Posted 21 Jul 2024 on CheapTickets
I did not like that the luggages could not hold for overnight and the staff did not explain well about directions from MTR station to the hotel.
I liked the facilities and shuttle service.
Comment from Hotel Management
26 Jul 2024 by Cosmo Hotel, Hotel Management
Dear Jia Jian, Thank you for taking the time to review your recent stay with us. We would like to assure you that the service you encountered was definitely not the kind of service we strive to provide to our guests. Training will also be reinforced towards all the front line teams to ensure the best service to be delivered under any circumstances. In the future we will definitely seek for continuous improvement to ensure everyone a great staying experience with us. Thank you for visiting Cosmo Hotel Hong Kong.
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Cosmo Hotel, Hotel Management
Dear Romario, Thank you for your rating. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you back to Cosmo Hotel Hong Kong in the near future.
