Ratings based on 994 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Service, Hotel Management
Thank you for your compliment to Brighton Hotel Hong Kong. We are looking forward to welcome you again in upcoming future and let your stay become a most pleasurable one.
by A verified traveler
Posted 10 Nov 2024
Enjoyable
Comment from Hotel Management
12 Nov 2024 by Guest Service, Hotel Management
Thank you for your compliment to Brighton Hotel Hong Kong. We are looking forward to welcome you again in upcoming future and let your stay become a most pleasurable one.
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 7 Nov 2024
We were staying 8 nights on the 27th floor with 2 service lifts. However one of the lift was unserviceable on the second day of our stay till the 9th day of our stay. And there was no sound proof of the rooms and we can hear clearly the bed activities of the room next door.
Comment from Hotel Management
8 Nov 2024 by Brighton Hotel Hong Kong , Hotel Management
Thank you and we will refer your comments to relevant department to take follow up action. Hope to provide a more perfect stay experience next time.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Brighton Hotel Hong Kong, Hotel Management
Thank you for your compliment to Brighton Hotel Hong Kong. We are looking forward to welcome you again in upcoming future and let your stay become a most pleasurable one.
by A verified traveler
Posted 28 Oct 2024
Good.
Comment from Hotel Management
6 Nov 2024 by Brighton Hotel Hong Kong , Hotel Management
Thank you for your compliment to Brighton Hotel Hong Kong. We are looking forward to welcome you again in upcoming future and let your stay become a most pleasurable one.
by A verified traveler
Posted 8 Oct 2024
I have a hard time getting this hotel to email me in response. I was trying to confirm the reservation via Expedia contact the hotel or use the hotel website email address. The final email response was open-ended that it wouldn't confirm my reservation as I don't have their hotel reservation number but Expedia confirmation number. In addition, I just noticed there is an extra charge on my credit card bill after I returned back home although I confirmed that there was no charge on my room when I checked out. It is really a hassle to contact the hotel as I need to make a telephone call which is costly. The administrative part is definitely not very well coordinated.
Comment from Hotel Management
6 Nov 2024 by Brighton Hotel Hong Kong , Hotel Management
Thank you and we will refer your comments to relevant department to take follow up action. Hope to provide a more perfect stay experience next time.
by A verified traveler
Posted 19 Sep 2024
Was very convenient and located close to the train service
Comment from Hotel Management
23 Sep 2024 by Brighton Hotel Hong Kong - Guest Service, Hotel Management
Thank you for your compliment to Brighton Hotel Hong Kong. We are looking forward to welcome you again in upcoming future and let your stay become a most pleasurable one.
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 5 Aug 2024
Clean
Comment from Hotel Management
6 Aug 2024 by Brighton Hotel Hong Kong, Hotel Management
Thank you for your compliment to Brighton Hotel Hong Kong. We are looking forward to welcome you again in upcoming future and let your stay become a most pleasurable one.
