Ratings based on 78 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024
AKI is excellent in terms of service, cleanliness, staff and room layout. However the rooms are v small and I had a room facing rather old buildings. So no view and curtains had to be down most of the time which made room looked dark as a couple of lights were not working. Also not the most convenient location in terms of shopping. Other than that it’s a great hotel.
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are truly heartened to receive your high praise on service, cleanliness, and staff hospitality at AKI Hong Kong - MGallery.We are pleased that our room layout proved to be well-arranged for your stay, and that our commitment to cleanliness and service was evident throughout your visit.However, we understand your concerns regarding the room's size and the obstructed view which necessitated keeping the curtains closed. We recognize these aspects are significant for overall guest comfort. Additionally, we regret to hear that some lights were not functioning properly, which we will address promptly. While our location is chosen for its proximity to major attractions and transportation, we are sorry to hear it did not fully meet your shopping convenience needs.Nonetheless, we hope the ambiance of our rooms and the eagerness of our staff to assist in any way have left a lasting positive impression. Located in the vibrant heart of Wan Chai, we are just a short walk from top attractions and public transit, offering an opportunity to explore the city with ease on your next visit.We hope to welcome you back. All the best.Ohad Tiktinsky, General Manager
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Daniel,Thank you for such a great review.We are really pleased we met your expectations.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 7 Jul 2024
Good
Comment from Hotel Management
8 Jul 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Chih,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 15 Jun 2024
True panoramic city view through window on 3 sides of the tatami room which feels spacious. Very very nice room!
Comment from Hotel Management
20 Jun 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Guest, Thank you for this great review.It is heartwarming to know that the breathtaking panoramic city views from our Tatami room contributed positively to your experience. We are also glad you found the room spacious and well-appointed, and that the cleanliness and condition of our hotel met your expectations. Our team strives to deliver excellent service, and your acknowledgment of their efforts is greatly appreciated.The positive feedback on our room amenities is a testament to our commitment to provide a comfortable and convenient stay for all our valued guests like yourself.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager
by A verified traveler from Toronto
Posted 28 May 2024
Staff was not particularly welcoming and the breakfast was just average
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Mr. Daniel,Thank you for taking the time to tell us about your experience at the AKI Hong Kong MGALLERY. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am truly sorry to read your displeasure at the service that you have received. I have covered your feedback with the relevant manager to ensure that we use this as an encouragement to improve. Thank you again for sharing your experience, and we are look forward to welcoming you back soon. Best RegardsOhad TiktinskyGeneral Manager
by A verified traveler
Posted 23 May 2024
Beautiful hotel. Very small rooms. They are modern with lovely amenities. Staff here are not particularly friendly or welcoming.
Comment from Hotel Management
24 May 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Reena, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our hotel beautiful and the room amenities to your satisfaction, reflecting the high standards we strive for at AKI Hong Kong - MGallery.However, we regret to note your concerns regarding the room size and our team's hospitality. While our rooms are thoughtfully designed to maximize space and comfort, we understand that preferences may vary, and we are always seeking ways to enhance our guests' experience. Furthermore, our commitment to service is paramount, and it is with regret that we learn your interaction with our staff did not meet your expectations. Please rest assured that we value your feedback as it is integral to our continuous improvement.We take pride in our hotel's condition and the meticulous cleanliness maintained by our housekeeping team. It is gratifying to know that these aspects contributed positively to your experience.We hope to welcome you back. Best wishes,Ohad Tiktinsky, General Manager
by A verified traveler
Posted 3 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Manager , Hotel Management
尊敬的宾客，您好！非常感谢您对我们酒店的支持与信任！我们很高兴您在我们这里过得愉快。再次感谢您的支持与厚爱，我们真诚期待您的再次光临，祝您开心度过每一天！歐海德 總經理
by A verified traveler
Posted 22 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by 欧海德 总经理, Hotel Management
尊敬的宾客，您好！非常感谢您对我们酒店的支持与信任！我们非常感谢您为我们留下的肯定与好评，为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求！再次感谢您的支持与厚爱，我们真诚期待您的再次光临，祝您开心度过每一天！欧海德 总经理
by A verified traveler
Posted 21 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by 欧海德
总经理, Hotel Management
尊敬的客户，感谢您对我们酒店的好评！我们非常感谢您为我们留下的肯定与好评，为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求！期待您再次光临我们的酒店，祝您生活愉快！欧海德 总经理
by A verified traveler
Posted 6 Mar 2024
A relaxing short stay, in a convenient location. A super clean modern room. Good in-room facilities, eg. good coffee/tea in room and monitor available for work. A welcoming concierge service. The bonus is a bar on top floor. Things that may not suit some people? the rooms are overlooked, yet blinds are an all or nothing. It would have been better if the blinds had greater transparency (like a net curtain). Overall, I had a great stay, it delivers a top room and great service. I recommend.
Comment from Hotel Management
7 Mar 2024 by Ohad Tiktinsky, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that you found your stay relaxing and our location convenient for your needs. It's wonderful that the cleanliness and modernity of our rooms met your expectations, and we appreciate your compliments on the in-room facilities, such as the coffee and tea provisions and the work monitor. We're also glad you enjoyed the concierge service and the bonus of our top-floor bar. Regarding your comment on the room blinds, we take note of your feedback and are always looking for ways to enhance our guests' comfort and privacy.We very much hope that we may be able to welcome you back in the future. With very best wishes,Ohad Tiktinsky, General Manager
