Ratings based on 259 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Nice property with many restaurants and shops within 2 blocks.
Comment from Hotel Management
16 Sep 2024 by Michela Carter, Hotel Management
Dear David,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela Carter
by A verified traveler
Posted 15 Sep 2024
Great
Comment from Hotel Management
16 Sep 2024 by Michela Carter, Hotel Management
Dear David,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela Carter
by A verified traveler
Posted 2 Sep 2024
Great location and overall nice property. Our room was average. Slightly dirty bathroom upon checking. No remote control and room phone to contact front desk was broken. After 30 min no one had addressed the issue and we had to go back to lobby and ask again. They finally gave us a remote from another room. The TV kept cutting in and out and freezing from satellite connection. Affected ability to watch college football games. Asked for manager to review our complaints and still haven’t heard from them.
Comment from Hotel Management
3 Sep 2024 by Michela Carter, Hotel Management
Dear Katherine,Thank you for taking the time to comment on your recent stay here at The Valley. We all greatly value your important business and feedback on your experience with us. Please accept my apologies for the issues you encountered and we will immediately correct the TV concerns you mentioned. We all appreciate your patronage and hope that you will come very soon to visit us soon.Kind regards,Michela Carter
by A verified traveler from Newport
Posted 31 Aug 2024
Location and quality of property
Comment from Hotel Management
3 Sep 2024 by Michela Carter, Hotel Management
Dear Scott,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Michela Carter, Hotel Management
Dear Dario,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 22 Jul 2024
Great experience!
Comment from Hotel Management
26 Jul 2024 by Michela Carter, Hotel Management
Dear Monique,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Michela Carter, Hotel Management
Dear Jennifer,Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage and please accept my sincere apologies for the issues you mentioned with your front desk experience. We will look into why this may have happened and address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust.Kind regards,Michela Carter Sales Account Manager
by A verified traveler from Kennesaw
Posted 6 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Michela Carter, Hotel Management
Dear Francisco,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Michela Carter, Hotel Management
Dear Valerie,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
by A verified traveler from Jackson
Posted 29 Jun 2024
Liked the location with lots of dining options within walking distance. Only complaint was the hallways and room were very humid. The AC worked but everything seemed moist and humid.
Comment from Hotel Management
1 Jul 2024 by Michela Carter, Hotel Management
Dear Lauren,Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future.Kind regards,Michela CarterSales Account Manager
