Ratings based on 979 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richfield
Posted 17 Nov 2024
Friendly staff, clean room
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
You're welcome! We're so happy to hear you had a great stay and enjoyed the breakfast, as well as the friendly service. We look forward to your next visit and can't wait to provide another excellent experience!
by A verified traveler
Posted 15 Nov 2024
Screwed up the reservation. Gotta a room different than reserved. Staff were snide.
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
I’m really sorry to hear about the issues with your reservation and the experience with the staff. That’s definitely not the level of service we strive to provide. I completely understand how frustrating it must be to have your reservation not honored as expected, especially when you were looking forward to a smooth stay.
by A verified traveler
Posted 14 Nov 2024
The only thing I didn’t like was there was a false fire alarm early in the morning and we had to evacuate. Other than that it was a nice place to stay.
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
I’m really sorry to hear about the false fire alarm and the disruption it caused during your stay. That must have been unsettling, especially early in the morning. We take safety very seriously, but we understand how an unexpected alarm can be an inconvenience.I’m glad to hear that everything else about your stay was enjoyable, though! If there's anything we can do to make up for this, or if you’d like to discuss the matter further, please don’t hesitate to let us know. We truly value your feedback and hope to make your next visit a flawless experience.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Thank you for the 5 out of 5
by A verified traveler
Posted 9 Nov 2024
The hotel room was very comfortable and clean, and as always they have a great breakfast!
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Thank you for sharing your feedback! We’re so glad to hear that you found the room comfortable and clean, and that you enjoyed the breakfast. It’s always great to know our guests are well taken care of. We look forward to welcoming you back for another pleasant stay!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Please let me know what was wrong with your stay. I would love to talk to you.
by A verified traveler
Posted 28 Oct 2024
Great location to GAP trail. First floor rooms made it easy to get bikes in and out with no hassle. Great breakfast (Hampton Inn nearby should take notice). Would stay here again.
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Thank you for your wonderful feedback! We're so happy to hear that our location was perfect for your bike trip on the GAP trail and that the first-floor rooms made it easy for you to get your bikes in and out. It’s also great to know you enjoyed the breakfast—we appreciate the kind comparison! We're looking forward to welcoming you back for another great stay next time you're in the area!
by A verified traveler
Posted 28 Oct 2024
The room we stayed in was adequate. Nothing outstanding and the room was tight with the two beds. Also there was no closet to hang clothes in just a couple of hooks on the wall. Beds were comfy and the breakfast was good with a nice size dining area.
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Thank you for sharing your thoughts. I’m glad to hear you found the beds comfortable and enjoyed the breakfast and dining area! I apologize for the room being a bit tight and lacking a closet—your feedback is helpful, and we'll definitely take it into consideration for future improvements. We appreciate you staying with us and hope to provide a more comfortable experience on your next visit.
by A verified traveler
Posted 27 Oct 2024
We had a wonderful stay!!!
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Thank you for the 5 out of 5
by A verified traveler
Posted 20 Oct 2024
Very clean and quiet
Comment from Hotel Management
17 Nov 2024 by Helen (GM), Hotel Management
Thank you for your feedback! We’re so glad to hear that you found the hotel clean and quiet. It’s always great to know our guests can enjoy a peaceful and comfortable stay. We hope to welcome you back soon!
