Ratings based on 911 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Service was great, the room itself was spacious and had a nice layout and functioning kitchen, however there was hair on floors, stains on carpet and overall a lot of wear and tear on furniture. The bed and pillows wrre not the most comfortable so we did have a hard time sleeping. It was ok for 1 night.
Comment from Hotel Management
5 Nov 2024 by GM-Ciester, Hotel Management
Thank you for sharing your feedback! We're so glad to hear you enjoyed the service and the spacious layout of your room. We sincerely apologize for the issues you experienced with cleanliness and the condition of the furniture. Your comments are invaluable, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure a more comfortable stay for future guests. We also appreciate your input on the bed and pillows; we’re always looking for ways to improve the comfort of our accommodations. We hope to have the opportunity to welcome you again in the future and provide a better overall experience.
by A verified traveler
Posted 28 Oct 2024
Nice and quiet
Comment from Hotel Management
28 Oct 2024 by Ciester (GM), Hotel Management
Dear David,Thank you for your kind words! We're so glad you enjoyed the peace and quiet during your stay. We hope to welcome you back soon for another relaxing experience!
by A verified traveler
Posted 27 Oct 2024
Our stay overall was fine. The rooms were what was expected from the pictures. The service was not consistent. Most of the staff was pleasant although we were provided misinformation and different responses when trying to extend our stay. One staff person in particular was short and rude with her responses as if we were bothering her.
Comment from Hotel Management
28 Oct 2024 by Ciester (GM), Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback. We're glad to hear that your overall stay met your expectations. However, we're sorry to learn about the inconsistencies in service you experienced, especially regarding extending your stay. We appreciate your comments and will address this with our team to ensure better communication and support for our guests in the future. Your experience matters to us, and we hope to have the opportunity to provide you with a more seamless experience on your next visit.
by A verified traveler
Posted 26 Oct 2024
The staff was excellent! Excelsior customer service. They let me check in early and I really appreciate that courtesy after driving 4 hours.
Comment from Hotel Management
28 Oct 2024 by GM-Ciester, Hotel Management
Dear Vicente,Thank you so much for your kind words! We're thrilled to hear that our staff provided you with excellent customer service and that we could accommodate your early check-in after your long drive. Your appreciation means a lot to us, and we hope to welcome you back soon for another great stay!
by A verified traveler from Knoxville
Posted 15 Oct 2024
Great place to stay for several days. Convenient and safe area. Needs some updating, but the room was clean.
Comment from Hotel Management
15 Oct 2024 by GM-Ciester, Hotel Management
Dear Dana,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our location convenient and safe. We appreciate your comment about the dated furniture; we're excited to let you know that renovations are being discussed for 2025 to enhance our guests' experience. We're committed to providing a comfortable and enjoyable environment, and your insights help us improve. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Shopping was close by such as Target. Close to restaurants too. Nice city and easy to get around. Very nice accommodations with the hotel.
Comment from Hotel Management
15 Oct 2024 by GM-Ciester, Hotel Management
Dear Nancy,Thank you for your fantastic review! We’re glad to hear you enjoyed the convenient shopping and dining options nearby. It’s great to know you found our accommodations to your liking. We strive to create a comfortable and accessible experience for all our guests. We hope to welcome you back soon to explore even more of our lovely city!
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 10 Oct 2024
Great breakfast, upscale homey atmosphere! Washer and dryer available
Comment from Hotel Management
10 Oct 2024 by GM-Ciester, Hotel Management
Dear Linda,Thank you so much for your kind words! We're thrilled to hear you enjoyed our breakfast and appreciated the cozy yet upscale atmosphere. We're glad our washer and dryer facilities added to your convenience during your stay. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 4 Oct 2024
For the cost of this hotel, I should not have had to walk down to the front desk (which was on the opposite side of the hotel) to go find staff to get a key and let me into the pool area. There is key card access, yet you can’t get in without staff unlocking the door. Ridiculous! And no one could bring a wine bottle opener up to the room since there was only one person working the desk. Had to walk down there too. Super annoying. Room was okay, bedding was just okay. Not great for the price.
Comment from Hotel Management
10 Oct 2024 by GM-Ciester, Hotel Management
Dear Melanie,Thank you for your feedback. We appreciate your insights and apologize for the inconvenience you experienced during your stay. As a smaller property, we strive to provide a more intimate atmosphere, which means we don't offer full-service amenities like larger hotels.Regarding the pool access, we’ve implemented a key card system that requires staff assistance for safety reasons, ensuring a secure experience for our guests. We understand this can be frustrating and are actively working to improve accessibility.We also apologize for the wait times you faced for the wine opener. We’re continually looking for ways to enhance our service, and your comments will help us in that process.We appreciate your understanding and hope to have the chance to provide you with a better experience in the future.
