Ratings based on 359 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
My wife and I were made very welcome by Alison, friendly, quick check in and keen to help with anything. As was the lady that did breakfast which was really nice.
As it is advertised as a "Boutique" B&B, we didn't feel that the room was anything different from other 'ordinary' pub B&B's that we've stayed in, small bedroom, the toilet seat was loose, as was the toilet roll holder and when I mentioned this on leaving, it was said that they were aware of it but it hadn't been fixed, which was a bit surprising.
I think the key bit of feedback for me was that, on arrival, we were informed that we had to pay a £50 deposit in case of any damage during our stay, due to the fact that they had suffered damage from previous guests - I understand that, however, I think that should be made clear on booking e.g. what if people didn't have the additional £50? We were told that it would be refunded, hopefully by the next day but it actually took 3 days for the money to be refunded into our account.
Other than that, an enjoyable stay.
by A verified traveler
Posted 5 Sep 2024
Check in was poor but the room
And breakfast very good
by A verified traveler
Posted 1 Sep 2024
Really friendly staff very accommodating
Rooms are immaculate and very comfortable
Parking available with room which is very handy in holmfirth
by A verified traveler
Posted 30 Aug 2024
Excellent hospitality , couldn’t do enough for you , the room impeccably clean , will be staying there again
by A verified traveler
Posted 28 Jul 2024
Lovely room, nice staff. Seemed expensive for type of property. Noice from the bar carried up into the bedroom until very late (it was a Saturday). Thought it unusual to be charged a deposit in case of damage, to be refunded to card later.
by A verified traveler
Posted 27 Jul 2024
No wi fi in bedroom. Only english breakfast on offer but staff did offer egg alternative. Only one coffee allowed second cup chargeable as other breakfast alternative.
Dedicated parking good. Had a long wait for check in due to staff shortage and busy bar.
by A verified traveler
Posted 26 Jul 2024
Great place with carator great food & staff helpful & frendly
Central for town
by A verified traveler
Posted 21 Jul 2024
We had a lovely time at the elephant and castle staff wear excellent the room was out of this world would recommend to everyone who is visiting the area
by A verified traveler
Posted 6 Jul 2024
Very nice stay room clean tidy could not fault anything about our 1 night stay very nice full English breakfast done fresh as you order
by A verified traveler
Posted 28 Jun 2024 on Hotels
Great location ,easy parking and great service. 👍
