Ratings based on 512 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The pictures online is not the room we were in. Had concrete floors, poor plumbing, horrible smell and someone else hair on shower floor. I guess only part of resort is renovated but not a room we got. Pictures online are very deceiving and no where does it mention anything about only some rooms appear as pictured
Comment from Hotel Management
20 Nov 2024 by Resort Manager, Hotel Management
Hello Shannon,First of all, i do apologize for the poor experience and understand your reflection.But unfortunately, i do think your review is unfair and is not a correct representation of the resort. The room you booked was the room you were assigned, and i do apologize for the room not being up to your standard. But after speaking with you in person and reviewing your issues, we at the hotel has complimentary upgraded you to the best room we have available for your stay to better accommodate your friends and your daughter, and i have spoken with you several time to ensure your stay is going well.I do appreciate your feedback and positive criticism.
by A verified traveler
Posted 11 Nov 2024
The place was excellent, a perfect location
by A verified traveler
Posted 9 Nov 2024
Excellent stay! Will definitely be back!
Comment from Hotel Management
10 Nov 2024 by Resort Manager, Hotel Management
Hello Lisa!Thank you for your amazing response!We will be looking forward see you again!
by A verified traveler
Posted 26 Sep 2024
Clearly a converted motel. Room safe needed to be reset, requiring staff, took over a hour. Room decor was well done. Had to request room service to clean & provide towels each day. Should have a dining option.
by A verified traveler
Posted 22 Sep 2024
It was very nice clean and close to the ocean. I would recommend they get the spa add free Spotify.
Comment from Hotel Management
24 Sep 2024 by Resort Manager, Hotel Management
Hello Ashten!Thank you for your comment! and I will definitely speak with our team at SPA, I totally understand how bothersome it could be hearing an ad while getting your spa treatment.
by A verified traveler
Posted 22 Sep 2024
We had an excellent stay. The rooms were updated and clean. the property was beautiful and very quiet. Easy access to the beach where chairs were provided daily.
Comment from Hotel Management
24 Sep 2024 by Resort Manager, Hotel Management
Thank you, Kathryn!We are so glad you've enjoyed your stay here, and we would love to host you again!
by A verified traveler
Posted 20 Sep 2024
Pool area was really nice but definitely closes too early. bathrooms and kitchenettes need a revamp. Ease of beach access makes up for anything.
Comment from Hotel Management
24 Sep 2024 by Resort Manager, Hotel Management
Hello Samuel,We truly appreciate your feedback, we will definitely take your feedback in consideration!
by A verified traveler
Posted 18 Sep 2024
Beautiful property, wonderful staff, had a wonderful time!!
Comment from Hotel Management
24 Sep 2024 by Resort Manager, Hotel Management
Hello Nancy,Thank you for your lovely comment!We would love to see you again!
by A verified traveler
Posted 17 Sep 2024
We enjoyed very much our stay and felt extremely comfortable. I would recommend it.
Comment from Hotel Management
24 Sep 2024 by Resort Manager, Hotel Management
Hello Veronica!Thank you so much for the positive feedback!
by A verified traveler from nashville
Posted 10 Sep 2024
It was lovely!
Comment from Hotel Management
24 Sep 2024 by Resort Manager, Hotel Management
Thank you for your stay Margaret!
