Ratings based on 21 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Steve, Hotel Management
Thank you for the review and we hope to see you again soon.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Assistant Director of Welcome, Hotel Management
Hello Gabriel, Thank you for the great rating! We are glad you enjoyed your time here at W Hollywood. We look forward to making many more great memories with you anytime your travels bring you to California.Sincerely,Nate LivingstonAssistant Director of Welcome
by A verified traveler from Redmond
Posted 14 Nov 2024
Lovely hotel and friendly staff. Conveniently located for concerts at the Hollywood Bowl. Good choice of restaurants within walking distance of the hotel. Quiet rooms and comfortable beds.
Comment from Hotel Management
15 Nov 2024 by Steve, Hotel Management
Thanks for the great review and hope to see you again soon.
by A verified traveler
Posted 13 Nov 2024
Would definitely come back. Great bar and patio. The amenities were great. Staff was very friendly. Tons to do around the area. Quick Lyft ride to Runyon trail.
Comment from Hotel Management
13 Nov 2024 by Assistant Director of Welcome, Hotel Management
Hello Su Hyun, Thank you for the excellent review and for taking the time to tell us about your stay. We are pleased you were impressed with our excellent location and had a great time at the bar. We will surely share your enthusiastic compliments with our Talent for their friendly hospitality. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Nate LivingstonAssistant Director of Welcome
by A verified traveler
Posted 13 Nov 2024
The area around the hotel is quite run down. The room service cleaning could do with improvements.
Comment from Hotel Management
15 Nov 2024 by Steve, Hotel Management
Thanks for the great review and hope to see you again soon.
by A verified traveler
Posted 5 Nov 2024
All staff were amazing and kind. However most of my stay (3 nightstands ) they were filming or had private events meaning you couldnt use the lobby or dining in the hotel (other than the pool at certain times or room service) had I known this I would have booked elsewhere. Also there was no housekeeping on the second day and I had to request multiple times to have my room made up the following day, towels ect. I have stayed at multiple W properties and I guess had certain expectations, but this one is not close to the same level as what you would expect.
Comment from Hotel Management
6 Nov 2024 by Assistant Director of Welcome, Hotel Management
Hello Natasha, We are genuinely sorry to learn about your less-than-satisfactory experience during your recent visit. Your feedback regarding the Living Room and dining area is noted, and we sincerely regret the inconvenience caused. We apologize for any confusion regarding the ongoing activities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Moreover, your comments about the Style Department are disappointing, as they do not align with our usual service standards. We will be addressing these matters appropriately to ensure guest satisfaction. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with the outstanding experience you deserve.Sincerely,Nate LivingstonAssistant Director of Welcome
by A verified traveler from Vancouver
Posted 1 Nov 2024
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Comment from Hotel Management
2 Nov 2024 by Steve, Hotel Management
Thanks for the great review and we hope to see you again soon.
by A verified traveler
Posted 30 Oct 2024
The staff was super friendly & it was newly remodeled and fabulous!
Comment from Hotel Management
31 Oct 2024 by Assistant Director of Welcome, Hotel Management
Hello Rochelle, Thank you for your wonderful feedback regarding your stay at W Hollywood. We appreciate you letting fellow travelers know how much you enjoyed your time here. Thank you so much for mentioning our newly remodeled accommodations and for your kind words about our friendly Talent. It is wonderful to read that our guests are loving our new look. It was a pleasure hosting you, and we hope to see you again very soon.Sincerely,Nate LivingstonAssistant Director of Welcome
by A verified traveler
Posted 28 Oct 2024
The staff was excellent; however, there were not enough servers in the restaurant.
The room was great. The only problem was there was not enough lighting (e.g. for putting on makeup)
Comment from Hotel Management
1 Nov 2024 by Steve, Hotel Management
Thank you for the review even though I do apologize for the lack of server in the restaurant.
by A verified traveler
Posted 24 Oct 2024
The W Hollywood is a beautiful property with great amenities. The service was also attentive with excellent customer service. The king room was beautifully appointed, spacious, and comfortable. I would definitely stay again.
Comment from Hotel Management
25 Oct 2024 by Steve, Hotel Management
Thank you for the wonderful review. We hope to see you again soon.
