We arrived to Vinh Hung Hotel just after 10pm after flying from Hanoi. We were put in a ground level room that was dark, damp, and had cracks in the walls. The cracks were so pronounced we could see into the next room, which happened to be the breakfast room. After finding a dead cockroach on the floor we told the we told the receptionist, Nguyen Van Thinh, that we needed a different room. He told us there were no other rooms until the next night.
Prior to all of this we had an argument with the same worker after he insisted we pay for an airport shuttle we did not take. After having a change in flight details, we called the hotel 2 times and emailed the address we were told to contact if there were any changes in our flight. Not hearing anything back by the time we landed (which was over an hour earlier than anticipated), we booked a taxi and headed to Hoi An. Upon arriving, Nguyen Van Thinh refused to give us our keys insisting that we needed to pay for the shuttle because he didn't see the email. He told us that the person that normally reads the emails was not at the hotel today. After 20 minutes he finally gave us our keys.
Moving to a different room the following night, the amenities were better and we saw no more cockroaches but the window would not close. Overall I would not recommend this hotel to anyone. Staff is aggressive and rooms and rundown and bug infested.