Ratings based on 13 Verified Reviews
4.2 Room cleanliness
4.7 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
The staff were so friendly. They upgraded me to a better room as a surprise for me, which I really appreciated.
It’s within walking distance to the Japanese bridge and from there you’re in the tourist my area.
My only complaint is that the water pressure in the shower was terrible, everything else was superb.
by A verified traveler
Posted 15 Nov 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Hung Nguyen, Hotel Management
Thank you for leaving us such a positive review and we look forward to welcome you back as always.Best regards,Hung Nguyen /Mr.
by A verified traveler
Posted 14 Nov 2023
Great owner, great location and was upgraded without asking.
Comment from Hotel Management
15 Nov 2023 by Hung Nguyen, Hotel Management
Dear Darren,Warmest greeting from Hoian Royal Villa! Thank you so much for spending your value time to write a good review about our hotel. We appreciated your sharing during your stay here about great nice rooms and friendly staff.We are sure that this positive feedback will serve as an encouragement to all of our staff to keep they on good work.It is a pleasure for us to welcome you and your family, friends back our villa in the near future.Best Regards,Hung NguyenManager
by A verified traveler
Posted 8 Oct 2023
Nice stay, wonderful hosts. Loved the free use of the bicycle to get around.
Comment from Hotel Management
3 Nov 2023 by Hung Nguyen, Hotel Management
Dear Ariel,Thank you so much for taking your precious time in giving us a great feedback and rating.We would like to thank you for giving Hoian Royal Villa, this opportunity to serve you, and really appreciate your generous comments regarding our hotel facilities, staff and services. This will certainly serve as a great inspiration to motivate them to continuously deliver our exceptional services.Once again, thank you and we will be anxiously looking forward to your next visit to Hoian Royal Villa soon.Warmest regards,Hung Nguyen /Mr.
by A verified traveler
Posted 16 Sep 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Hung Nguyen, Hotel Management
Dear Takashi,Thank you so much for taking your precious time in giving us a great feedback and rating.We would like to thank you for giving Hoian Royal Villa, this opportunity to serve you, and really appreciate your generous comments regarding our hotel facilities, staff and services. This will certainly serve as a great inspiration to motivate them to continuously deliver our exceptional services.Once again, thank you and we will be anxiously looking forward to your next visit to Hoian Royal Villa soon.Warmest regards,Hung Nguyen /Mr.
by A verified traveler
Posted 15 Sep 2023
Staff were so helpful and kind! Good location, within 10 minute walking distance to all the main streets. Would be great if there was a more accessible garbage in the room (there is only a small one in the bathroom) and also there is no elevator. but overall nice cozy stay and would love to visit again.
Comment from Hotel Management
3 Nov 2023 by Hung Nguyen, Hotel Management
Dear Marie Lola,Thank you so much for taking your precious time in giving us a great feedback and rating.We would like to thank you for giving Hoian Royal Villa, this opportunity to serve you, and really appreciate your generous comments regarding our hotel facilities, staff and services. This will certainly serve as a great inspiration to motivate them to continuously deliver our exceptional services.Once again, thank you and we will be anxiously looking forward to your next visit to Hoian Royal Villa soon.Warmest regards,Hung Nguyen /Mr.
by A verified traveler
Posted 22 Jul 2023
Nice staff and comfortable room!
by A verified traveler
Posted 22 May 2023
This property was amazing value and we really enjoyed our stay. They were very good at topping up water, clean towels and making up our room daily. They also have free bicycles that you can use to get around as it is far too hot to walk most days!
They provide free coffee and two free beers when you arrive which was lovely. The only thing I would say is that the aircon is not very strong so we did have to ask for a fan as the room was too hot. Also, when trying to find the place on Expedia the map will take you to the wrong place! Don’t do what we did as we had to walk with our bags in the heat and instead search the property on google and follow directions from there. Thankyou for having us!
by A verified traveler
Amazing!
Posted 17 Jan 2023 on HotelsGreat room, staff very friendly and helpful. Good location, only 10 minutes walk to tourist areas.
Numerous places to eat in the vicinity.
Highly recommended!
Comment from Hotel Management
18 Jan 2023 by Greetings from Hoian Royal Villa, Hotel Management
Greetings from Hoian Royal Villa!We would like to thank you for taking the time to inform us of your experience in our Villa. We are also very grateful that you chose our hotel as your accommodation choice in this World of Heritage - Hoian CityI believe that your honest feedback is a good recommendation for our future guest, who is looking for a great location to relax for a few days in Hoi An in affordable luxury.Thank you again for highlighting our services and facilities. We look forward to welcoming you back for another great stay.Warmest regards,Hung Nguyen /Mr.
by A verified traveler
Good value for a quick night stay
Posted 8 Jan 2023 on HotelsGreat location as you can walk to ancient town. Great value for the price. But you do get what you paid for. The room can hear machine constantly running, which makes it hard to sleep. Don't recommend for families with young children or people who are light sleepers
Comment from Hotel Management
20 Feb 2023 by Thank you so much giving us this review, Hotel Management
Dear Guest,Thank you so much for taking your precious time in giving us this review, and please accept our apologies in the areas where we did not meet your standards and expectations.Please rest assured we will study this and I will personally look into and have this corrected and and work with our team to further improve through training.Once again I thank you and we will be anxiously looking forward to your next visit on the improvement we have done.Please kindly contact me on your next visit at sales@hoianroyalvilla.comBest regards,Hung Nguyen
