Ratings based on 671 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Corpus Christi
Posted 5 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Good location
by A verified traveler
Posted 23 Oct 2024
We had an amazing stay. Very comfortable and nice set up in the room. We loved our experience.
by A verified traveler
Posted 23 Oct 2024
Very nice, but no elevator, which made it hard to move the luggage to the second floor.
by A verified traveler
Posted 13 Oct 2024
The hotel is very nice. The breakfast was great. It has incredible views but best of all, on my two nights I was able to see some of the best Northern Lights from the parking lot. The hotel is a bit far from other places so that helped a lot to see the northern lights. I would definitely stay at the hotel again. The girls at the reception and the bar were too kind. I give them a 10/10
Comment from Hotel Management
16 Oct 2024 by Ionut , Reception manager., Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are happy to hear that you could see northern lights during your stay as well as the services received met your expectations. You are always welcome to stay with us again!
by A verified traveler
Posted 9 Oct 2024
Breakfast should be included
Comment from Hotel Management
16 Oct 2024 by Ionut , Reception manager., Hotel Management
Dear Fatimah, Thank you for staying with us at Fosshotel Vatnajokull and for taking time to write a review. At the time of the booking we offer the flexibility to either choose or not the breakfast package. Obviously, the breakfast can be added at any time after the booking. We hope you had a great time in Iceland.
by A verified traveler
Posted 30 Sep 2024
Large corner room with living room, windows everywhere, heated bayhroom floor, great enclosed shower, separate toilet room.
Comment from Hotel Management
1 Oct 2024 by Ionut , Reception manager., Hotel Management
Dear Michael,Thank you for the review. We are happy to hear that you enjoyed your stay with us. We hope you had a great time in Iceland. Best regards, Ionut, Reception manager.
by A verified traveler
Posted 27 Sep 2024
I’ve requested a clean room with better view. Though no guarantee, how come the reception arranged a room with a metal scaffold outside the window without prior notification & my consent ? I found this when I checked the room. The way out is to get curtain down throughout the stay.
Next morning, workers on the scaffold made peace and quiet gone. Repair is necessary but downgraded my room charging at the same room rate, ridiculous!!
A male staff who looks like the Manager, was rude. He pointed to me to instruct me stop photo taking capturing other guests. Again, ridiculous!! There were so many guests that day, that means no picture or he should help clear the venue for guests who need photo taking?
This hotel was the poorest one in my Iceland trip for 12 night-stay. THE POOREST!
Comment from Hotel Management
1 Oct 2024 by Ionut , Reception manager., Hotel Management
Dear Wai Yee,Thank you for staying with us at Fosshotel Vatnajokull and I apologize for any inconvenience occurred during your stay. As we aim to deliver exceptional guest experience, bringing up to our attention any inappropriate attitude of our staff will help us to achieve this goal. Also, we would like to apologize for the distress caused by last minute maintenance planned at our property.We hope this did not take much from your holiday and that you had a wonderful time in Iceland.
by A verified traveler
Posted 26 Sep 2024
A great hotel with great amenities! The rooms are very spacious and its super comfortable. i totally recommend it!
Comment from Hotel Management
3 Oct 2024 by Ionut , Reception manager., Hotel Management
Dear Stefano,Thank you for the review. We are happy to hear that you thoroughly enjoyed your stay with us! We hope you had a wonderful time in Iceland.
by A verified traveler
Posted 26 Sep 2024
Very little actually worked in our room, it was outdated and very basic.
Comment from Hotel Management
3 Oct 2024 by Ionut , Reception manager., Hotel Management
Dear Laura,Thank you for taking the time to give us a feedback. We are sorry that the stay did not live up to your expectations. We hope this did not take much from your holiday and that you had a wonderful time in Iceland.
