Ratings based on 162 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
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Comment from Hotel Management
1 Jan 2025 by Amanda, Hotel Management
Hello,Thank you for taking the time to leave a review,We are so happy to hear you enjoyed your stay, it is nice to be able to let staff know their hard work does not go unnoticed, we hope to have you back again.Thank you,Amanda Garcia
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Amanda, Hotel Management
Isaac,Thank you taking the time to leave a review, our staff does work very hard to ensure our guests enjoy their stay, I am not sure of any issues you had during your stay, however I will have staff going into the room to address any issues if found. We do hope you would give us another opportunity in the future to have you back and hope to meet your expectations.Thank you,Amanda Garcia
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Amanda, Hotel Management
Danielle,Thank you for taking the time to leave us a review, I would like to apologize for any inconveniences you may have experienced ,our staff tries hard to ensure our guests get a good experience, Again our apologies.Thank you,Amanda Garcia
by A verified traveler
Posted 9 Dec 2024
Terrible experience due to the room condition. The table was broken and had the leg propped up against it. The ceiling has some holes patched that had the plaster still dangling from it. The tile flooorng was coming apart everywhere. The lamp was broken and overall the quality of all the furniture and even the tv being mounted to the wall gives you a feeling of a ran down hotel. Much dirtier than the pictures eluded
Comment from Hotel Management
9 Dec 2024 by Amanda, Hotel Management
Jarrett,Thank you for taking the time to leave us a review, I would like to apologize for any inconveniences you may have experienced, we will have staff go in and look over issues listed, Again our apologies.Thank you,Amanda Garcia
by A verified traveler
Posted 18 Oct 2024
Great night sleep.
Comment from Hotel Management
18 Oct 2024 by Amanda, Hotel Management
Matthew,Thank you for taking the time to leave a review, our staff works hard to ensure our guests enjoy their stay and we are happy to know the hard work does not go unnoticed. We hope to see you again.Thank you,Amanda Garcia
by A verified traveler
Posted 13 Oct 2024
Couldn't close the bedroom door, bed was in the way.
Comment from Hotel Management
14 Oct 2024 by Amanda, Hotel Management
Cynthia,Thank you for taking the time to leave a review, I would like to apologize for any issue you may have experienced while with us. Rest assured the issue will be looked into and addressed.Thank you,Amanda Garcia
by A verified traveler
Posted 4 Sep 2024
Awesome staff they were very helpful
Comment from Hotel Management
5 Sep 2024 by Amanda, Hotel Management
David,Thank you for taking the time to leave a review, our staff works very hard to ensure our guests enjoy their stay, it is nice knowing their hard work does not go unnoticed, we hope to see you again soon.Thank you,Amanda Garcia
by A verified traveler
Posted 4 Sep 2024
Great staff working here extremely helpful and accommodating.
Comment from Hotel Management
5 Sep 2024 by Amanda, Hotel Management
David,Thank you for taking the time to leave a review, our staff works very hard to ensure our guests enjoy their stay, it is our guests like yourself that make us enjoy doing what we do,we hope to see you again soon.Thank you,Amanda Garcia
by A verified traveler
Posted 3 Aug 2024
The GM and front desk people are amazing. Helped me out on a few extra days when I couldn’t find another room.
Comment from Hotel Management
5 Aug 2024 by Amanda, Hotel Management
Clint,Thank you for taking the time to leave us a review, we are always more than happy to accommodate our guests, we enjoy having you.Thank you,Amanda Garcia
by A verified traveler
Run Down, Poor Service
Posted 29 Jul 2024 on HotelsI gave this property a second chance because I like the layout of the room. I regret that. The first time it was ants and I had to purchase my own ant spray. I wasn’t offered anything for the inconvenience. This time I drove in late with my kids. They not only double charged my card, I had to walk all the way to front from the separate suites building 4 times because my key cards weren’t working. I’ve machines didn’t work and they refused to allow me a late check out because it “added stress on the staff”. I asked for a manager multiple times, they weren’t onsite, nor did they call me at my request.
Comment from Hotel Management
30 Jul 2024 by Amanda, Hotel Management
Kyleen,Thank you for taking the time to leave us a review, I do remember your last stay, we did in fact purchase the spray however you had went and purchased your own, I did offer to compensate for you buying the spray and you did decline the offer. As far as your current stay we would like to apologize for failing to meet your expectations, Our staff works Very Hard to ensure our guests enjoy their stay. We are aware of the Ice machine issue, and we are at the vendors discretion, however we do have ice machines on every floor available. Also Management is available 7 days a week on our property. If it is after hours you may catch us next day during business hours. We do apologize again we did have 2 sold out hotels all week and weekend long and we do as best as possible to accommodate each guest.Thank you,Amanda Garcia
