Ratings based on 731 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2018 on Hotels
by A verified traveler
Posted 7 Nov 2018
Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over
by A verified traveler
Posted 1 Oct 2018
Comment from Hotel Management
2 Oct 2018 by Douglas Nguyen, Hotel Management
Dear our beloved customer,
My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel.
Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving.
We looking forward to seeing you next time you come to Hanoi.
All our fondest best wishes for you.
by A verified traveler from London
Posted 28 Sep 2018
Not sure how to rate this hotel properly.
The hotel really needs work to bring it back to its former glory.
Having said that, rooms are big, bed is comfortable. Everything works and rooms are clean.
2 things that may score against it
1. There are no lifts
2. It is right next to St Joseph Cathedral, the bells toll every 15 minutes (very briefly). Those who are easily woken may find annoying.
Comment from Hotel Management
29 Sep 2018 by Douglas Nguyen, Hotel Management
Dear our beloved customer,
My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel.
Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving.
We looking forward to seeing you next time you come to Hanoi.
All our fondest best wishes for you.
by A verified traveler
Disappointed
Posted 16 Sep 2018 on HotelsThe room
Was with ant, moss on the wall and not clean at all.
In the fifth floor without elevator.
Comment from Hotel Management
24 Sep 2018 by Douglas Nguyen, Hotel Management
Dear our beloved customer,
My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel.
Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving.
We looking forward to seeing you next time you come to Hanoi.
All our fondest best wishes for you.
by A verified traveler
Well located hotel, good service but basic rooms
Posted 20 Aug 2018 on HotelsWe booked this hotel primarily due to it's great location in the heart of Hanoi, literally next to the cathedral square and a short walk from major attractions. The staff were very friendly and professional but the quality of the room was a little disappointing. The photos give an impression of a high quality room but in reality the room was average at best. There were only beds and no bedside tables, the bathroom had a transparent glass wall allowing you to see the feet and body outline of the person using it which was frankly quite bizarre. Also, there was no elevator and the room was on the 4th floor, although on arrival our bags were carried to our room it was difficult bringing them down in the morning. If you are looking for a crash pad while you are enjoying the city this place will be fine (as long as you are well acquainted with your room mate already!), but if you are planning to relax in the room then other options provide more comfort.
Comment from Hotel Management
31 Aug 2018 by Tom, Hotel Management
thank you for recommend
by A verified traveler from Sydney
No Elevator
Posted 13 Aug 2018Their profile says they have elevator, l arrive check in and they want me to talk 4 flights of narrow stairs which means up and down everytime l leave room, at 69 years old this is not safe or healthy stsirs also slippery when it rained. Had to fight manager for what l booked they swapped hotels to a shoe box room and bathroom that was unusable as shower was super small OVER the toiket, I am 192cm only 105kgs, anyway everything was a fight, and even door keys old and hard to use, they agreed to credit first night and swap rooms next day l still had to climb one flight of stairs which l did cautiously. When checking out it was another fight about the agreed credit. Such terrible service and I emailed them twice 3 days before about it do check would be simple, they never replied to my emails.
Comment from Hotel Management
14 Sep 2018 by Douglas Nguyen, Hotel Management
Dear Eagle,
My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel.
Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us.
We looking forward to seeing you next time you come to Hanoi.
All our fondest best wishes for you.
by A verified traveler
Holiday in Hanoi
Posted 11 Jun 2018 on HotelsHotel is very conveniently located within walking distance to shopping n eateries. Staff are all very friendly n they made out stay at the hotel a very memorable one.
Hotel is right beside the st Joseph catholic cathedral. A beautiful quaint church.
Hotel is quite clean but a bit old. Value for money though. Breakfast was included n there was a set menu for us to choose from. Limited choice though.
It’s a 5 story walk up hotel with no elevator so be prepared !
Walking distance to the famous Hoan Kiem lake. 20 mins walk to the night market.
Guests from Malaysia.
Comment from Hotel Management
3 Jul 2018 by Thuy Linh (Ms.), Hotel Management
Dear our beloved customer,
The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation.
We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers.
We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.
by A verified traveler
Posted 17 May 2018 on Hotels
Overall, you can get way better value staying somewhere else. I am a pretty low maintenance traveler, but I often felt like I was inconveniencing the staff when I made requests or had questions.
Downsides: the rooms facing the Cathedral are loud on the top floors--bells ringing, strange barking or pipes, etc.; there was black mold in one of our rooms; the shower fixtures were falling apart; one of our air conditioners kept breaking; 6th floor walkup with a lot of mosquitos in the hallways; no free breakfast which we didn't know until after the fact; staff attitude.
Upsides: Perfect location for exploring old town; decent accommodations.
I recommend staying across the alley at Splendid Grand (note: there are three "Splendid" hotels right next to each other). We spent a night there and it was fantastic.
Comment from Hotel Management
2 Jun 2018 by Uyen, Hotel Management
Dear our beloved customer, On behalf of Splendid Star
Suite Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Star Suite Hotel. Even though we are just a small hotel lack in many ways to able to complete all the service and product and all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving us. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.
by A verified traveler
Excellent value for money, great service/location
Posted 16 May 2018 on HotelsExcellent hotel, well located with very good staff. We had no issues and I wouldn't hesitate to stay there again, very good value for money.
Comment from Hotel Management
2 Jun 2018 by Uyen, Hotel Management
On behalf of Splendid Star suite hotel, I would like to thank you for your recent stay and good feedback. We so much appreciate. We do hope to welcome you again in the nearest future.
