Ratings based on 990 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Staff were great . Beautiful property
Comment from Hotel Management
12 Dec 2024 by George Koumendakos General Manager Sofitel Legend , Hotel Management
Dear Jillian,Thank you for taking the time to share your feedback with us! We're thrilled to hear that our staff were great and that you enjoyed our beautiful property. We're constantly striving to provide excellent service and maintain our high standards, so it's wonderful to know that we've met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 10 Dec 2024
Lovely heritage property. Everthing was super - only slight letdown was bathroom - felt little cramped.
Comment from Hotel Management
12 Dec 2024 by George Koumendakos General Manager Sofitel Legend , Hotel Management
Dear bharat,Thank you for taking the time to share your feedback about your stay at our heritage property. We're thrilled to hear that you enjoyed the overall experience and appreciated the unique character of our historic building.We apologize that the bathroom felt a bit cramped during your stay. We understand the importance of having ample space in our bathrooms, and we'll take your feedback into consideration as we continue to renovate and improve our facilities.Your input is invaluable in helping us to provide the best possible experience for our guests. If there's anything else we can do to improve, please don't hesitate to let us know.Thank you again for your feedback, and we hope to welcome you back to our heritage property again soon.Sincerely,
by A verified traveler
Posted 1 Dec 2024
This is one of the world's most historic and finest hotels. The thoughtful, thorough and kind detail to guest comfort is extraordinary.
Comment from Hotel Management
2 Dec 2024 by George Koumendakos General Manager, Hotel Management
Dear Stephen,Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are truly honored to be recognized as one of the world’s most historic and finest hotels, and I am delighted to hear that you found our commitment to guest comfort to be thoughtful and extraordinary. Our team strives to provide a memorable experience for each of our guests, and it is immensely gratifying to know that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the near future. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi
by A verified traveler
Posted 29 Nov 2024
6 star experience, elegant and classy.
Comment from Hotel Management
2 Dec 2024 by George Koumendakos General Manager, Hotel Management
Dear Tracy,Thank you for choosing to stay with us at Sofitel Legend Metropole Hanoi. It was a pleasure to host you, and we truly appreciate your feedback.We are thrilled to know that you had a memorable experience during your time at our hotel. Our commitment to providing a six-star experience is at the heart of everything we do, and it brings us immense joy to see our guests enjoying the elegant and classy ambiance that defines our property.Please rest assured that we will continue to uphold the high standards of service and luxury that you expect from Sofitel Legend Metropole Hanoi. We hope to welcome you back for another unforgettable stay in the near future.Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi
by A verified traveler
Posted 25 Nov 2024
First class
Comment from Hotel Management
28 Nov 2024 by George Koumendakos General Manager, Hotel Management
Dear Sebastian,Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you had a first-class experience.Our team strives to provide exceptional service and memorable moments, and it is always rewarding to know when we have succeeded. Your kind words will be shared with our team, as they motivate us to maintain our high standards and continue delivering outstanding experiences.We look forward to welcoming you back for another extraordinary stay in the near future.Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by George Koumendakos General Manager Sofitel Legen, Hotel Management
Dear John,Thank you for taking the time to leave us a 5 out of 5 review on Expedia! We are thrilled to hear that you had a wonderful experience with us. Your positive feedback inspires our team to continue delivering exceptional service.We look forward to welcoming you back in the future!Sincerely,
by A verified traveler
Posted 2 Nov 2024
Perfect
Comment from Hotel Management
5 Nov 2024 by George Koumendakos General Manager, Hotel Management
Dear Raphaële, Thank you for your kind words regarding your recent stay at Sofitel Legend Metropole Hanoi. We greatly appreciate you taking the time to share your experience with us.It is our utmost priority to ensure that every aspect of your stay is perfect, and I am thrilled to hear that we met your expectations. Your satisfaction is our greatest reward, and your feedback motivates our team to continue delivering exceptional service and unforgettable experiences.Should your travels bring you back to Hanoi, we would be delighted to welcome you once more to our historic hotel. Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler
Posted 1 Nov 2024
Beautiful well located hotel. Excellent staff and amenities. Old world charm with all the modern conveniences. Lovely rooms, excellent food. Would choose it again and again.
Comment from Hotel Management
5 Nov 2024 by George Koumendakos General Manager, Hotel Management
Dear Elizabeth, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We are thrilled to hear that you enjoyed the beautiful location of our hotel, as well as the excellent service provided by our dedicated staff.It is our utmost priority to combine old-world charm with modern conveniences, and we are delighted that you found your room, amenities, and dining experiences to be exemplary. Your kind words affirm our commitment to providing an exceptional experience for our guests.We truly appreciate your loyalty and look forward to welcoming you back to our hotel on your future visits. Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler
Posted 27 Oct 2024
The Sofitel Hanoi excellent. First, great location in the heart of the historic French quarter, walking distance to most everything. The service, restaurants, rooms, gym were all excellent. Hanoi is amazing, but after a day touring the city, it was so nice to return to the Sofitel... a sense of calm amongst the high-energy whirlwind that is Hanoi.
Comment from Hotel Management
28 Oct 2024 by George Koumendakos General Manager, Hotel Management
Dear Stephen M, Thank you for taking the time to share your wonderful experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed the prime location in the heart of the historic French Quarter, as well as the exemplary service provided by our team. It is our mission to create a tranquil oasis for our guests amidst the vibrant energy of Hanoi, and we are thrilled that you felt a sense of calm upon returning to our hotel after your explorations. We appreciate your kind words about our restaurants, rooms, and gym facilities. Your feedback serves as a great motivation for our staff to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back in the future for another memorable stay. Thank you once again for choosing Sofitel Legend Metropole Hanoi. Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
by A verified traveler from Auckland
Posted 27 Oct 2024
Lovely hotel. Classical. Get a room at the heritage wing, it’s nicer and worth it.
Comment from Hotel Management
28 Oct 2024 by George Koumendakos General Manager, Hotel Management
Dear Kerry, Thank you for taking the time to share your experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed your stay and found our hotel to be lovely and classical. We take great pride in our Heritage Wing, and we're thrilled that you appreciated it. Your recommendation will surely assist future guests in making the best choice for their stay.We look forward to welcoming you back for another memorable experience. Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi
