See all properties

Silk Queen Hotel

4.0 star property
Luxury Hanoi hotel in Old Quarter with a full-service spa

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Silk Queen Hotel

Exterior
Outdoor pool, open 6 AM to 10 PM, sun loungers
View from room
View from room
Interior entrance

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Terrace, City View

1 bedroom, premium bedding, down comforters, minibar

Suite, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Premium bedding
Down duvet
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double or Twin Room, 1 Bedroom, City View

1 bedroom, premium bedding, down comforters, minibar

Luxury Double or Twin Room, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Premium bedding
Down duvet
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Large Twin Beds

View all photos for Grand Double or Twin Room, City View

1 bedroom, premium bedding, down comforters, minibar

Grand Double or Twin Room, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Premium bedding
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room, No Windows

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double or Twin Room, No Windows

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Triple Room, 1 Bedroom, City View

1 bedroom, premium bedding, down comforters, minibar

Family Triple Room, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Premium bedding
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Similar properties

Outdoor pool
HÔTEL De SOURIANT Central Hanoi
Pool
Spa
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (198)
HÔTEL De SOURIANT Central Hanoi

About the neighborhood

Map
100 Hang Gai Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk
  • Hanoi Old Town Night Market - 5 min walk
  • Hoan Kiem Lake - 5 min walk
  • O Quan Chuong - 12 min walk
  • Hanoi Opera House - 16 min walk

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Pizza 4Ps 11B Bảo Khánh - ‬4 min walk
  • ‪Chất Coffee & Drinks - ‬1 min walk
  • ‪Met Restaurant - ‬2 min walk
  • ‪Phở Bưng - ‬1 min walk
  • ‪Gau Coffee & Bakery - ‬1 min walk

About this property

Silk Queen Hotel

Luxury upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near Silk Queen Hotel, which provides a free daily manager's reception, a terrace, and dry cleaning/laundry services. Indulge in a Swedish massage, a body treatment, and thalassotherapy at Silk Queen Spa, the onsite spa. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also find perks like:
  • Swimming pool with sun loungers
  • A roundtrip airport shuttle (surcharge), an outdoor pool, and express check-in
  • 1 meeting room, tour/ticket assistance, and an elevator
  • Massage treatment rooms, a porter/bellhop, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 60 rooms offer comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • LED TVs with cable channels and DVD players
  • Refrigerators, on-request microwaves, and tablet computers

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Silk Queen Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Free babysitting
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center (700 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000.0 per day
Cribs (infant beds) are available for VND 350000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 423000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: VND 350000.0 per day
  • Rollaway bed fee: VND 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 6 AM to 10 PM
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

Property is also known as

Silk Queen Hotel Hanoi
Silk Queen Hotel
Silk Queen Hanoi
Silk Queen
Silk Queen Hotel Hotel
Silk Queen Hotel Hanoi
Silk Queen Hotel Hotel Hanoi

Frequently asked questions

Does Silk Queen Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM–10 PM.

Is Silk Queen Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Silk Queen Hotel?

Motorcycle parking only.

What time is check-in at Silk Queen Hotel?

Check-in begins at 2 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Silk Queen Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Silk Queen Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 423000 per vehicle applies.

Where is Silk Queen Hotel located?

This family-friendly Hanoi hotel is located near the airport, within a 5-minute walk of Hang Gai Street, St. Joseph's Cathedral of Hanoi, and Hanoi Old Town Night Market. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 10 minutes. Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 16 minutes.

Silk Queen Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 231 out of 487 reviews" "
Rating 8 - Good. 184 out of 487 reviews" "
Rating 6 - Okay. 49 out of 487 reviews" "
Rating 4 - Poor. 21 out of 487 reviews" "
Rating 2 - Terrible. 2 out of 487 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On no planet is this a 4 star hotel. I would say it’s a 2 at best. The door men don’t even look at you when you come in and out. The showers were covered in mould. The extra comforters and blankets in the room were covered in somebody else’s black hair. When we asked for a third one they brought us a mattress pad covered in yellow stains. The fitness center door was broken and it was super hot inside. The air conditioner didn’t work the first day. The wifi was terrible throughout the hotel. Just an all around terrible experience. Additionally Expedia was of no help in dealing with any of it. I won’t be using Expedia again and definitely would never stay at this hotel again.
Stayed 4 nights in Apr 2024

4/10 Poor

George

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was very outdated and required more cleaning. The shower itself did not work as intended with the shower head. Mould on the floor. It was very noisy every night from both outside and from the room next door (partially because we had a an interconnecting door to the next room which was inconvenient). As we checked out they charged us for bottled water that was used?! Never stayed in a hotel that charged you for using bottled still water and on the mini fridge price list this was not stated. Overall this hotel is not very good and we most definitely will not be staying here again.
Stayed 2 nights in Apr 2024

8/10 Good

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

8/10 Good

Sanjay

Stayed 2 nights in Mar 2024

6/10 Okay

Beatrice

Liked: Cleanliness, room comfort
Hotel was very central located, we were not impressed that they forgot to make our room.
Stayed 5 nights in Jan 2024

4/10 Poor

Noriko

Disliked: Cleanliness, property conditions & facilities
Even though I took a careful shower, the floor was completely soaked. I now understand why rubber sandals were provided. The power outlet in the room was loose and I had to move the TV and plug it in from the back to charge my phone. The room was large and good but not recommended for a price.
Stayed 5 nights in Nov 2023

6/10 Okay

Morris

Central location in old quarter
Stayed 4 nights in Nov 2023

4/10 Poor

Carolyn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool needs a good clean!
Stayed 4 nights in Oct 2023

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service
Excellent location in the middle of old quarter, and the staff were really friendly and welcoming! The breakfast was nice and rooms a good size. The pool is ok, but it’s s shame the pool/rooftop bar wasn’t open - we ended up taking the beers from our mini bar to enjoy on the roof for sunset!
Stayed 2 nights in Oct 2023

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness
Perfect area for being amongst it all ,room was nice an clean ,,they don’t replenish the fridge with water, beer etc ,,,if they did they would make heaps of etc money from it ,,,make a basket up too of chocolates,Chips ,etc ,people would buy it as sometimes can’t be bothered walking the streets to circle k ,looking for treats .needs to understand English a bit more if at front desk , Don’t promote pool bar ,if no pool bar false advertising ,
Stayed 8 nights in Oct 2023

10/10 Excellent

Syd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location,good size room and very friendly staff would recommend.
Stayed 2 nights in Sep 2023

6/10 Okay

Ian

Liked: Room comfort
3 days in Hanoi
Nice enough hotel but terrible staff service. Would not stay there again because of the service
Stayed 3 nights in Aug 2023

10/10 Excellent

Anne

Great people
Stayed 1 night in Aug 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Roof top bar was not open.
Nice size room, comfortable beds. Good central location. Pool area and bar area in need of some maintenance attention, the roof top bar was not open.
Stayed 2 nights in Mar 2023

4/10 Poor

Stefan Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Other places much better
The shower was tepid at best no hot water, only had bath and would be horrible to get in and out of for people with disabilities. rooms were noisy.
Stayed 2 nights in Jul 2023

4/10 Poor

Karen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Staff not particularly friendly. Breakfast disappointing. Room had seen better days with water damage and the door to the room didn’t close properly.
Stayed 2 nights in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything.
Really enjoyed our stay at the silk Queen hotel. Hotel arranged driver was at baggage claim as requested and only got better from there. Hotel is clean and the room very comfortable. Good a/c and comfy huge bed. Rooftop pool was refreshing and clean. The bar and restaurant are closed as many are in Vietnam after the virus but there is a delicious buffet breakfast every morning. Being in the old quarter there are good restaurants within a short walking distance (try the Le Essence right across the street) along with shopping. Walking distance to the major attractions in the quarter including the water puppet theater. And a tour operator on site to book your excursions. The staff works hard to make sure you have a great stay. We would stay here again.
Stayed 6 nights in May 2023

10/10 Excellent

Saibeth

Liked: Cleanliness, staff & service
This hotel is in a great location, central to the Lake and right in the middle of the Old Quarter. This means as soon as you step outside it’s crazy busy, but easy enough to get around once you learn how to cross the street! The staff were friendly and the rooms large enough. Ours smelled of old cigarettes, but that was the only real issue with it. The only thing I was disappointed in was the pool and the fact the restaurant was closed for lunch and dinner. I specifically selected this hotel because I knew it was going to be hot and we may not want to have to head out every day. The pool is tiny (the photos are somewhat misleading) with no lift access for older people, and with no overhead cover, warm as a bath. Overall tho, this is a good hotel at a good price for the area. Lucas on the front desk was very helpful at all times.
Stayed 4 nights in May 2023

6/10 Okay

hung

Disliked: Cleanliness, amenities, property conditions & facilities
All Towels need to renew this very important for healthy .
Stayed 1 night in May 2023

6/10 Okay

Anne

Stayed 8 nights in Apr 2023

8/10 Good

Kim, Revelstoke

Traveled with group
Liked: Cleanliness, staff & service
A decent hotel in good proximity to sights in Hanoi’s Old Quarter. Helpful staff with advice on getting around. It’s a busy city- not our thing but the room upgrade was nice. Beware rooms at the back overlook a very noisy alley; I was kept awake with people shouting and dogs barking until 2:30am. Will request a room higher up or in the front next time. Breakfast was okay- decent amount of options but staff need a lesson in appropriate public behaviour. Overall a reliable stay… much better than others we saw for the same price point!
Stayed 1 night in Mar 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Good value for the price
Stayed 2 nights in Mar 2023

8/10 Good

Hoa

Stayed 1 night in Mar 2023

10/10 Excellent

Paresh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Al-assaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location
Great location in the middle of the old quarter. Very friendly staff
Stayed 2 nights in Dec 2022