Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I didn't like the room didn't have windows but I think it's common in Hanoi. Also sound proof is not good.
Staffs were nice overall.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 21 Oct 2024
Very clean
Comment from Hotel Management
22 Oct 2024 by Hotel Management Team, Hotel Management
Dear Mr/Ms Callum Betts, The warmest greetings from O'Gallery Premier Hotel & Spa! Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Hotel Management Team.
by A verified traveler
Posted 14 Oct 2024
The hotel had a great relaxed atmosphere, the bed was extremely comfortable, the breakfast was great and the staff so friendly and helpful. The location was very busy and hectic but very interesting and it was only a five minute walk from the famous train street.
Comment from Hotel Management
15 Oct 2024 by Hotel Management Team, Hotel Management
Dear Mr. Andrew, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the relaxed atmosphere of our hotel and found the bed extremely comfortable. It’s fantastic to know you appreciated our breakfast offerings and that our staff made a positive impact with their friendliness and helpfulness. We’re glad you enjoyed the lively and interesting location, especially being just a five-minute walk from the famous train street! Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay in the future. Warm regards, Hotel Management Team.
by A verified traveler
Posted 10 Oct 2024
everything is okay will be back next time
Comment from Hotel Management
11 Oct 2024 by Hotel Management Team, Hotel Management
Dear Mr. Nghia Truong, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Hotel Management Team.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr/Mrs. Satoko, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable aftertaste to welcome you back next time. Sincerely, Hotel Management Team.
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr. Jason Clark, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable aftertaste to welcome you back next time. Sincerely, Hotel Management Team.
by A verified traveler
Posted 26 Sep 2024
Great location. Staff were wonderful and friendly.
Comment from Hotel Management
27 Sep 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr. Sidharth, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable aftertaste to welcome you back next time. Sincerely, Hotel Management Team.
by A verified traveler
Posted 23 Sep 2024
Rooms are large and clean. Bed is comfortable. Staff are very friendly and professional.
Comment from Hotel Management
24 Sep 2024 by Thomas Nguyen/Mr., Hotel Management
Dear Mr. Robert, Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable aftertaste to welcome you back next time. Sincerely, Hotel Management Team.
by A verified traveler
Posted 20 Sep 2024
I am not one to leave a review but gosh, the staff (Mr Thomas especially) at O’Gallery really took care of me during my stay. From the welcome drink to their sending me off to my next leg of the trip, I felt really spoiled by the staff there. They remembered my name after only interacting with me once and welcomed me back every time I retuned to the hotel. I had to extend my stay by another night due to the typhoon and they accommodated my request with no issue.
The room is small but seems to be on par with the other hotels in the area. However, the hotel looks new and very well taken care of. Breakfast was great and had a lot of varieties. Location of the hotel was within walking distance to all the main touristy sites in the Old Quarter.
Thank you, O’Gallery Premier! I would not hesitate to recommend this hotel to anyone visiting Hanoi.
