Ratings based on 187 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Good location and very helpful staff
Comment from Hotel Management
16 Nov 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Ngim,Thank you for your lovely review! We’re delighted that you enjoyed our convenient location and found our staff helpful during your stay. Your feedback means a lot to us, and we look forward to welcoming you back for another great experience in Hanoi.Warm regards,Thomas BuiFront Office Manager
by A verified traveler
Posted 7 Nov 2024
The staff made this stay amazing! Extremely friendly and hospitable from the moment we arrived to when we left. Nothing beats excellent customer service. Would HIGHLY recommend.
This is also a very convenient location.
We will be staying here again!
Comment from Hotel Management
8 Nov 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Susan,Thank you so much for your wonderful review! We’re thrilled to hear that our team’s warmth and hospitality made your stay memorable from beginning to end. Nothing indeed compares to exceptional service, and we’re glad this added to your experience. The convenience of our location is something we’re proud of, and we’re delighted it suited your needs perfectly.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Thomas BuiFront Office Manager
by A verified traveler
Posted 2 Nov 2024
Shout out to Mr Thomas and Travis. The moment I booked, they communicated well and made sure that our stay will be great. Travis went above and beyond in finding a last minute tour for my husband and I. Thank you.
Comment from Hotel Management
3 Nov 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Erma,Thank you very much for your fantastic review! It’s truly rewarding to know that our efforts helped make your stay memorable. I’m delighted to hear that our communication was helpful from the start and that Travis could arrange the last-minute tour for you and your husband—ensuring your time with us was as seamless as possible is always our goal.We hope to welcome you both back for more wonderful experiences in the future!Warm regards,Thomas BuiFront Office Manager
by A verified traveler from Washington
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Philip,Thank you for taking the time to share your positive feedback! We’re delighted to know you had a 5-star experience with us and that our team helped make your stay memorable.We look forward to welcoming you back on your next visit to Hanoi!Warm regards,Thomas BuiFront Office Manager
by A verified traveler
Posted 28 Oct 2024
The staff were excellent, in particular Rory, Thomas and Lisa. They were super - helpful in so many ways. The room is clean and the hotel location is the best.
Comment from Hotel Management
29 Oct 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Mr. Han,Thank you for your wonderful review! We’re thrilled to know you enjoyed our central location and the comfort of your room. It’s especially gratifying to hear that our team members Rory, Thomas, and Lisa left a positive impression by being so helpful during your stay. Your kind words inspire us to continue delivering attentive service for every guest.We’d be delighted to welcome you back on your next trip to Hanoi!Warm regards,Thomas BuiFront Office Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear My Hien,Thank you once again for your wonderful feedback! We are absolutely delighted that you chose to stay with us and enjoyed your time at Minerva Church Hotel. It’s always a pleasure to welcome you back, and we’re glad our services and location continue to meet your expectations.Your support and kind words mean the world to us, and we can’t wait to host you again in the future for another memorable stay.Warmest regards,Thomas BuiFront Office ManagerMinerva Church Hotel
by A verified traveler
Posted 22 Oct 2024
Close to everywhere
Comment from Hotel Management
22 Oct 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Hien,Thank you for your kind review! We are glad to hear you enjoyed our convenient location. Being close to everything in Hanoi is something we are proud of, and we're thrilled it added to your stay. We hope to welcome you back soon for another great experience.Warm regards,Thomas BuiFront Office ManagerMinerva Church Hotel
by A verified traveler
Posted 13 Oct 2024
Great welcome! Right in the centre of the old town next to the church. The staff were very helpful especially Rory who helped us with booking tours and taxis. She even drew us a map with a list so we could discover the old town on our own. Room and breakfast lovely.
Comment from Hotel Management
14 Oct 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Tanya,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay, especially the warm welcome and central location. It's great to know that Rory was able to make your experience even more special by helping with tours and providing a personalized guide to explore the Old Quarter.We’re also glad you loved the room and breakfast. We look forward to welcoming you back for another memorable stay!Warm regards,Thomas BuiFront Office Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Margaret,Thank you so much for your 5/5 rating and for sharing your feedback on Expedia. We are delighted to hear that you had a wonderful stay with us. Your kind words motivate us to continue providing excellent service to all of our guests.We hope to have the pleasure of welcoming you back to Minerva Church Hotel on your next visit to Hanoi!Warm regards,Thomas BuiFront Office Manager
by A verified traveler
Posted 29 Sep 2024
Very friendly and welcoming staff
Comment from Hotel Management
29 Sep 2024 by Thomas Bui (Mr.) Front office manager, Hotel Management
Dear Donald,Thank you for your wonderful 5 out of 5 rating on Expedia! We're thrilled to hear that you found our staff friendly and welcoming. Providing excellent service is our top priority, and it’s always rewarding to know that our guests felt well taken care of during their stay.We look forward to welcoming you back to Minerva Church Hotel on your next visit to Hanoi!Warm regards,Thomas BuiFront Office Manager
