Ratings based on 193 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Staff are excellent
by A verified traveler
Posted 4 Dec 2024
Great place in Hanoi old quarter. Close to numerous restaurants and stores. Short walk to the lake. Staffs were very helpful and friendly. Definitely recommend.
by A verified traveler from Seattle
Posted 3 Dec 2024
My husband and I spent 7 nights in north Vietnam during our honeymoon. We spent 4 nights at the hotel, and 3 nights in-between to explore Halong Bay and Ninh Binh. The staff helped us plan the trip, which made it so stress-free. I communicated with the staff over WhatsApp, and they understood enough English to make everything feel easy. They’re extremely accommodating and kind. I would recommend staying here if you’re in Hanoi. It’s very walkable to the night market and tons of tour agencies.
by A verified traveler
Posted 25 Nov 2024
Although our flight was delayed and we weren’t able to stay, they still arranged all our transfers and travels for local trips, let us use their shower and hold our luggage. Super friendly staff!! On that alone, I would recommend!! I wish we could have stayed
by A verified traveler
Posted 28 Sep 2024
My partner and I arrived in Vietnam about 3 weeks ago. What an amazing time we’ve had, and as we traveled from south to north our trip just got better and better.
We were thrilled to arrive at the Media Spa Hotel amidst the bustle of the Old Quarter. Such a beautiful building, and what a warm welcome by staff. We loved our room (a family room - maybe a little small for 3 people but a good size for 2 big Australians) and felt utterly spoilt.
Staff helped to arrange activities for us to do, made suggestions about where to eat, and generally looked after us.
We began our mornings with a free breakfast - a lovely range of delicious delights. Thanks to our breakfast host, Duy. We enjoyed our conversations with you and noted you made everyone feel comfortable.
In the evening we visited the Lux Sky Bar, viewed stunning sunsets, and enjoyed a cool drink or two. I loved my cocktails made by the guys working in the bar. Thank you for looking after us at the end of big days in and around Hanoi.
Finally, a big shout out to all the staff working so hard in Reception. You are all amazing, friendly and attentive. It’s you, who do all the hard work, that make a place to stay in so memorable.
Comment from Hotel Management
1 Oct 2024 by Jason, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 29 Aug 2024 on Hotels
Great location, all staff really helpful and go above and beyond to make sure you have a good stay. Highly recommend. I also got my nails done and she was great.
Comment from Hotel Management
31 Aug 2024 by Jason, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
by A verified traveler
Posted 9 Jul 2024
My favorite hotel in Hanoi. Wonderful staff
Comment from Hotel Management
20 Jul 2024 by Jason, Hotel Management
Thank you so much for your kind feedback.\We always look forward to seeing you again in Hanoi.Best regards,
by A verified traveler
Go To Hotel when in Hanoi
Posted 14 Jun 2024 on HotelsAlways stay at this hotel because the staff are so wonderful and caring.
The hotel is in a great location as well as the rooms being very adequate.
I never stay anywhere else.
Comment from Hotel Management
15 Jun 2024 by Jason, Hotel Management
Thank you so much Mr. Colin.Wish you all the best. We look forwards to seeing you soon.Best regards,
by A verified traveler
Welcoming Hotel
Posted 2 Jun 2024 on HotelsWarm, welcoming staff make this hotel my go to place to stay everytime I visit Hanoi.
Comment from Hotel Management
2 Jun 2024 by Jason, Hotel Management
Thank you Mr. Colin,Wish you all the best. We look forwards to seeing you soon.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Jason, Hotel Management
“Thank you” is not enough to show our appreciate to your kind words toward our high standard of services. We are so proud of the friendly and caring staff, the comfortable and nice suite, relaxing time with Hanoi Media Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service & upgrade hotel amenities to deliver it to our value guests. We look forward to welcoming you again!
