Ratings based on 539 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It will probably look nicer once the entrance construction is finished. I stayed there several nights, but unfortunately they never washed the cup and spoon. Breakfast had few choices. The staff were friendly and good, but overall the service was not worth the price.
Comment from Hotel Management
22 Nov 2024 by Eira, Hotel Management
Dear Noriko,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our staff friendly and accommodating, and we appreciate your patience during the entrance renovations.We sincerely apologize for the oversight in cleaning the cup and spoon during your stay and for the limited breakfast options. Your comments are very valuable, and we will immediately address these issues with our housekeeping and kitchen teams to ensure we provide a higher standard of service moving forward.We regret to hear that your overall experience did not meet your expectations and the value you expected. Please rest assured that we are working to improve both our facilities and service quality to ensure a better experience for all our guests.We hope to have the opportunity to welcome you back in the future, so we can provide you with the exceptional experience you deserve.Warm regards,Eira (Ms.)Customer Service Department
by A verified traveler
Posted 17 Nov 2024
11/10 customer service. Best service in any hotel during our Vietnam trip, even though the other 3 hotels we stayed in were 5 stars. Manager Fiona is very responsive and accommodating in helping us plan our stay.
Comment from Hotel Management
19 Nov 2024 by Eira, Hotel Management
Dear John,Thank you so much for your incredible feedback and for rating our customer service 11/10! We are absolutely delighted to hear that our service stood out as the best during your Vietnam trip.Fiona will be thrilled to know her efforts made such a positive impact on your stay. She and our entire team take great pride in ensuring our guests feel supported and cared for throughout their visit.It was our pleasure to assist you in planning your stay, and we hope to welcome you back to Hanoi Brilliant Hotel and Spa for another exceptional experience in the future!Warm regards,Eira (Ms.)Customer Service Department
by A verified traveler
Posted 3 Nov 2024
Walking distance to Hô Hoàn Kiêm lake & St Joseph Cathedral.
Comment from Hotel Management
4 Nov 2024 by Eira, Hotel Management
Dear Suffian,Thank you for taking the time to leave us a review!We’re delighted that you enjoyed our convenient location, within walking distance of Hoàn Kiếm Lake and St. Joseph’s Cathedral. It’s wonderful to hear that our location helped make your stay memorable, as we aim to provide easy access to the best of Hanoi.We hope to welcome you back soon for another enjoyable stay!Warm regards,Eira (Ms.)Customer Service Department
by A verified traveler
Posted 14 Oct 2024
We only stayed for one night on our way to Halong Bay. The staff were very kind and helpful when our Limo failed to pick us up, and kept our luggage (no charge) for 3 days while we were away. One more hotel in Hanoi's Old Quarter, but we were treated very well.
Comment from Hotel Management
15 Oct 2024 by Eira, Hotel Management
Dear Philippe,Thank you for sharing your experience with us! We’re glad to hear that our team was able to assist you when your transport plans didn’t go as expected.We appreciate your kind words and are grateful for the opportunity to host you. We hope to welcome you back on your next visit to Hanoi’s Old Quarter for a longer stay!Best regards, Eira (Ms.), Customer Service Department
by A verified traveler from Ninole
Posted 10 Oct 2024
Staff were fantastic - professional and helpful. Room was nice. Location is perfect.
Comment from Hotel Management
10 Oct 2024 by Eira, Hotel Management
Dear Ted,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. It’s fantastic to know that our staff’s professionalism and helpfulness made a positive impression, and we’re glad you found your room comfortable. Our location is indeed one of our greatest assets, and we’re delighted it was perfect for your visit.We truly appreciate your kind words and hope to welcome you back soon for another great stay!Best regards,Eira (Ms.)Customer Service Department
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Dante Hua, Hotel Management
Dear Merilisa. Thank you very much for your maximum rating our Hanoi Brilliant Hotel and Spa. We are delighted that you have enjoyed your stay here. Your score is worth than million words for our motivation to be better. Wish you all the best.Dante Hua.Customer Service Manager.
by A verified traveler
Posted 30 Jul 2024
Staff were exceptionally helpful and the spa was amazing! Had a massage that was highlight of my trip.
Really friendly and helpful. Very quiet in room away from the chaotic street! Highly recommend
Comment from Hotel Management
1 Aug 2024 by Dante Hua, Hotel Management
Dear Amber,Thank you so much for your fantastic feedback! We’re thrilled to hear that our staff made your stay special and that you enjoyed the spa experience, especially the massage. It’s great to know you appreciated the peaceful room as well. Your recommendation means a lot to us. We can’t wait to welcome you back for another relaxing stay!Best regards.Dante Hua.Customer Service Manager.
by A verified traveler
Posted 29 Jul 2024
Great staff
Comment from Hotel Management
1 Aug 2024 by Dante Hua, Hotel Management
Dear Khoa,Thank you for highlighting our staff! We’re thrilled to hear they made a positive impression during your stay. We hope to welcome you back soon!Best regards.Dante Hua.Customer Service Manager.
by A verified traveler
Posted 29 Jul 2024
Perfect stay for Hanoi. Very friendly staff and very quiet room. Great value for money.
Comment from Hotel Management
1 Aug 2024 by Dante Hua, Hotel Management
Dear Amber,Thank you for the wonderful review! We're delighted to hear you had a perfect stay in Hanoi and that our friendly staff and quiet room contributed to your experience. It's great to know you found it to be a great value for money. We hope to have the pleasure of hosting you again soon!Best regards.Dante Hua.Customer Service Manager.
by A verified traveler
Posted 25 Jul 2024
Great area, lovely staff and nice hotel
Comment from Hotel Management
1 Aug 2024 by Dante Hua, Hotel Management
Dear Ziinah, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the area, appreciated our staff, and found the hotel to your liking. If there's anything specific you'd like to see improved or any additional feedback you have, we'd love to hear it. We look forward to welcoming you back soon!Best regards.Dante Hua.Customer Service Manager
