Ratings based on 944 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
by A verified traveler
Posted 16 Nov 2024
This hotel is in a great location, it’s very close to shops, restaurants, markets, etc.
However, we had some problems with our stay...
- The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep.
- The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely.
- There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC!
- Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long)
The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
by A verified traveler from Toronto
Posted 16 Nov 2024
Good 👍
by A verified traveler from Hemel Hempstead
Posted 13 Nov 2024
Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
by A verified traveler
Posted 3 Jul 2024
Dirty, noisy, staff never around.
by A verified traveler
Posted 29 May 2024
The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
by A verified traveler
Posted 30 Mar 2024 on Hotels
by A verified traveler
Choose Another
Posted 28 Mar 2024 on HotelsWe may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
by A verified traveler
No available rooms
Posted 3 Mar 2024 on HotelsWe arrived to be told there were no available rooms despite having pre booked and payed.
