Ratings based on 14 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Napier, New Zealand
Posted 13 Dec 2019
Sunshine house was a great hotel for me as a first time overseas traveler to stay at. All of the staff were very friendly and accommodating, especially in situations such as my late arrival time (2am) and when I needed an adapter plug to charge my phone in Vietnamese sockets. My room was good, and room service was regular and done to a satisfactory standard. Special thanks to Hiên̄ and Quý on in the late afternoons/evenings!
Comment from Hotel Management
14 Dec 2019 by Receptionist, Hotel Management
Dear guest,
Thank you for choosing us and sharing your wonderful experience during your stay at Sunshine House.
We appreciate your kind words regarding your recent stay with us. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Once again, thank you for recommending us, and we look forward to welcoming you back to Sunshine House on your next visit to Ho Chi Minh City.
With all good wishes,
Sunshine Team
by A verified traveler from PDX
Posted 12 Dec 2019
Overall, we thought this place was great! Free cold water every day, "mini bar" in the room with reasonable prices, super sparkling clean, cute balcony, nice staff. Staff was friendly and helpful, asking about our day and helping with luggage. The location is good, away from the wild backpacker street, but close enough to walk to many bars, restaurants, and attractions. I liked how the hostel is set back from the main street, and the local families said hi to us as we came and went every day. It was pretty quiet at night.
The only reason I had to knock off a "star" is that the code we were given for the door after hours didn't work, so we had to pound on the door and shout to be let in. And no, we weren't just drunk -- we confirmed the next morning that the code did not work. I don't know what we would have done if they hadn't heard us!
The bed was kind of hard too, but that seems to be the norm in Vietnam, given other places we stayed.
We were pleased and would definitely stay there again, but double check the door code!
Comment from Hotel Management
14 Dec 2019 by Receptionist, Hotel Management
Dear guest,
Thank you for choosing us and sharing your wonderful experience during your stay at Sunshine House.
We appreciate your kind words regarding your recent stay with us. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Once again, thank you for recommending us, and we look forward to welcoming you back to Sunshine House on your next visit to Ho Chi Minh City.
With all good wishes,
Sunshine Team
by A verified traveler
Posted 29 Nov 2019
I left my cell phone in Grab car and asked Hương, the front desk receptionist to call/text my cell for the driver to return to Sunshine House. I got the response right away to ease the mind, her enthusiasm of caring and helping to track/find my cell is so wonderful! Thanks god, there are modest honest people in Vietnam.
Comment from Hotel Management
3 Dec 2019 by Sunshine House manager, Hotel Management
I am delighted to see you appreciated the outstanding facilities of our hotel, found the service excellent and enjoyed your stay with us.
The team is very grateful for your praise. Once again, thank you for endorsing us, and we hope we will have the pleasure of welcoming you back to Sunshine House soon.
With all good wishes
by A verified traveler
Posted 23 Nov 2019 on Travelocity
Comment from Hotel Management
24 Nov 2019 by Sunshine house team, Hotel Management
Thank you for sharing your incredible experience with us. We are more than happy to hear that you enjoyed the hotel facilities and services during your stay with us. We look forward to welcoming you back again soon!
With all good wishes
by A verified traveler from Fairbanks, Alaska
Posted 28 Oct 2019 on Orbitz
Sunshine House was a really nice and quiet place to stay but yet walking distance to food and coffee shops. The room was clean, comfortable, the bathroom was spacious and had plenty of hot water, and the staff was excellent! The staff was very friendly and helpful...especially Hien...she told me about many beautiful places to visit!
Comment from Hotel Management
28 Oct 2019 by Sunshine Team, Hotel Management
Dear Jeremy Carlson ,
Thank you for choosing us and sharing your wonderful experience during your stay at Sunshine House.
We appreciate your kind words regarding your recent stay with us. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Once again, thank you for recommending us, and we look forward to welcoming you back to Sunshine House on your next visit to Ho Chi Minh City.
With all good wishes,
by A verified traveler from Australia
Posted 16 Sep 2019
Hotel staff help and take care very well. Price of this hotel very cheap and room is clean.
Awesome location in the heart of Ho Chi Minh city
Comment from Hotel Management
17 Sep 2019 by Sunshine team, Hotel Management
Thank you for sharing your incredible experience with us. We are more than happy to hear that you enjoyed the hotel facilities and services during your stay with us. We look forward to welcoming you back again soon!
With all good wishes
by A verified traveler from Singapore
Posted 14 Sep 2019
Great service and friendly,helpful staffs
The location was good for places to eat,drink and getting around city centre..
Comment from Hotel Management
14 Sep 2019 by Sunshine team, Hotel Management
Thank you for sharing your incredible experience with us. We are more than happy to hear that you enjoyed the hotel facilities and services during your stay with us. We look forward to welcoming you back again soon!
With all good wishes
by A verified traveler
Posted 28 Dec 2019
Comment from Hotel Management
13 Jan 2020 by An, Hotel Management
We appreciate your comments regarding your stay at Sunshine House, and regret that your experience did not fully meet your expectations. Once again, thank you for sharing your comments with us. We have reviewed the precise details and timing regarding our service in order to improve, and re-training has taken place to provide a better experience. I do hope this incident will not deter you from staying at Sunshine House in the future.
by A verified traveler
Posted 26 Dec 2019
スタッフの対応が特に良かった！
Comment from Hotel Management
28 Jan 2020 by Ann, Hotel Management
Thank you for sharing your incredible experience with us. We are more than happy to hear that you enjoyed the hotel facilities and services during your stay with us. We look forward to welcoming you back again soon!
With all good wishes
Sunshine team
by A verified traveler
Posted 14 Dec 2019
Wir haben für 3 Personen gebucht. Beim Check in hieß es "nur 2 Gäste, für die dritte Person extra zahlen". Daraufhin habe ich die Reisebestätigung von Expedia für 3 Personen gezeigt. Wir wurden auf unser Zimmer geschickt und fanden 1 Doppelbett vor. Wir gingen wieder zur Rezeption und fragten nach einer dritten Aufbettung. Uns wurde eine verpackte Klappmatratze in die Hand gedrückt, nach Bettwäsche und Handtuch mussten wir auch separat fragen. Die Matratze mussten wir selber hochtragen und herrichten. Nun muss die dritte Person auf einer 8cm dicken Schaumstoffmatratze auf dem Boden schlafen.
Das andere Bett war steinhart. Auch fanden wir überall Haare und Dreck vor.
Ja, ein Homestay ist kein 3 Sterne Hotel... Wir haben in 5 verschiedenen Homestays in gleicher oder sogar günstigerer Preisklasse in Vietnam geschafen, dies war mit Abstand das schlechteste.
Comment from Hotel Management
18 Dec 2019 by Sunshine House, Hotel Management
Dear Christiane Berger, we appreciate your comments regarding your stay at Sunshine House, and regret that your experience did not fully meet your expectations. Once again, thank you for sharing your comments with us. We have reviewed the precise details and timing regarding our service in order to improve, and re-training has taken place to provide a better experience. I do hope this incident will not deter you from staying at Sunshine House in the future.
