Ratings based on 824 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 23 Aug 2024
Amazing staff, only down side was no parking
5 out of 5
by A verified traveler

Posted 7 May 2024
Friendly staffs
5 out of 5
by A verified traveler

Posted 5 Apr 2024
It was convenient
4 out of 5
by A verified traveler

Posted 11 Mar 2024
Great
4 out of 5
by A verified traveler

Posted 5 Mar 2024 on Hotels
They are very good service
2 out of 5
by A verified traveler

Never a four star hotel

Posted 1 Mar 2024 on Hotels
This hotel is a complete dump - heaven knows how it got a 4 star ranking. I have stayed in 7 hotels on this trip to Vietnam, five of them 3* and the Sky Gem is well behind them in terms of quality. The bedroom was without window, smelled damp and in need of renovation and redecoration with ancient electrical fittings. There was no proper desk/table to work at. No glasses bar tooth mugs. The bathroom had a small bath with mold on and around the grouting. Breakfast was abysmal - no fruit jiuce, cold coffee (hot plate not even switched on), dishes of dried up food less than lukewarm. no cheese or tomato and the poorest selection of fruit I have seen at any Vietnamese hotel. The breakfast staff were like grumpy school dinner ladies barking at guests how many minutes they had left. Even clothes sent to the laundry came back damp. If you don't care about food, cleanliness or amenities, the location is good,
2 out of 5
by A verified traveler

Poor

Posted 14 Jan 2024 on Hotels
Hotel is cleaning but room too small 🛌 terri Old tv old model nothing to catching. Everything is about trash recommended not stay there
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Oct 2023
4 out of 5
by A verified traveler

Posted 9 Oct 2023
Conveniently located. Options to walk to many shopping areas and massages transport is easily available. Overall courteous staff. Clean room though property a bit old.
4 out of 5
by A verified traveler

Lovely hotel in central location

Posted 13 Aug 2023 on Hotels
Lovely hotel in a great location, 3 mins walk to Bến Thành market with lots of shops and rest nearby. The staff are all lovely and very helpful. My room was clean and spacious and breakfast had a range of options. I would stay here again.
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