Ratings based on 166 Verified Reviews
4.6 Room cleanliness
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
the servant did not clean our room and no body soap, toilet paper.
by A verified traveler
Posted 15 Dec 2024
Very nice hosts, comfortable accommodation
Comment from Hotel Management
20 Dec 2024 by Thuong, Hotel Management
Thank you for your wonderful feedback and review! Your kind words mean a lot to us and inspire us to continue providing exceptional service. We appreciate your support and hope to welcome you back soon. Warm regards,Thuong,
by A verified traveler from Missouri City
Posted 8 Dec 2024
Poor communication: the address was no building specific out of more than a dozen buildings; took several attempts to connect by phone; waited too long for check in. Unit was spacious and clean. Aircond in the living area did not work. TV had YouTube only.
Excellent surrounding area with restaurants, shops, walking paths.
Comment from Hotel Management
9 Dec 2024 by Thuong, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sens House Saigon. We sincerely apologize for any inconvenience and disappointment you experienced during your visit.We value your input and are committed to making the necessary improvements to ensure a better experience for all our guests. Your comments have been noted and will be addressed with our team.Once again, we apologize and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely,Thuong,
by A verified traveler
Posted 1 Dec 2024
ホストの対応が遅いこと以外は、すべて良かったです
Comment from Hotel Management
4 Dec 2024 by Thuong, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sens House Saigon. We sincerely apologize for any inconvenience and disappointment you experienced during your visit.We value your input and are committed to making the necessary improvements to ensure a better experience for all our guests. Your comments have been noted and will be addressed with our team.Once again, we apologize and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely,Thuong,
by A verified traveler
Posted 29 Nov 2024
The stay was excellent! The place was well-equipped, and the host was very patient and responded quickly. It was such a pleasant experience—definitely a 10/10 recommendation. Thank you to the host and your team for providing such a great experience
Comment from Hotel Management
30 Nov 2024 by Thuong, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sens House Saigon. We sincerely apologize for any inconvenience and disappointment you experienced during your visit.We value your input and are committed to making the necessary improvements to ensure a better experience for all our guests. Your comments have been noted and will be addressed with our team.Once again, we apologize and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely,Thuong,
by A verified traveler
Posted 1 Nov 2024
There was a small issue during check-in, but it was resolved right away. There are great restaurants and massage places nearby, so I actually prefer staying here over the Landmark side. Had a great, relaxing stay!
Comment from Hotel Management
3 Nov 2024 by Thuong, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sens House Saigon. We sincerely apologize for any inconvenience and disappointment you experienced during your visit.We value your input and are committed to making the necessary improvements to ensure a better experience for all our guests. Your comments have been noted and will be addressed with our team.Once again, we apologize and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely,Thuong,
by A verified traveler
Posted 29 Oct 2024
Thoung a été un hôte formidable, toujours disponible et facile à contacter pour répondre à toutes nos questions. L’appartement était impeccable, propre, et très confortable. Nous nous sommes sentis comme chez nous, avec tout le nécessaire pour passer un séjour agréable. La communication était rapide et fluide, ce qui a rendu notre séjour encore plus plaisant. Un grand merci à Lak pour son accueil chaleureux et son professionnalisme! Nous recommandons sans hésiter cet endroit à ceux qui cherchent un hébergement pratique et bien entretenu.
Comment from Hotel Management
30 Oct 2024 by Thuong, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and distress you experienced during your stay. Please know that we take your concerns very seriously and are committed to addressing these issues promptly. Your comfort and satisfaction are our top priorities, and we are taking immediate steps to ensure that such incidents do not occur in the future. We appreciate your valuable input as it helps us improve our services.Kind regards,Thuong,
by A verified traveler
Posted 29 Oct 2024
Great place. Good response from host.
Comment from Hotel Management
30 Oct 2024 by Thuong, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and distress you experienced during your stay. Please know that we take your concerns very seriously and are committed to addressing these issues promptly. Your comfort and satisfaction are our top priorities, and we are taking immediate steps to ensure that such incidents do not occur in the future. We appreciate your valuable input as it helps us improve our services.Kind regards,Thuong,
by A verified traveler
Posted 11 Oct 2024
Ziemlich schöner Ort und tolle Umgebung. Liegt ganz in der Nähe von vielen Orten und allem, was man braucht. Empfehlenswert!
Comment from Hotel Management
15 Oct 2024 by Thuong, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sens House Saigon. We sincerely apologize for any inconvenience and disappointment you experienced during your visit.We value your input and are committed to making the necessary improvements to ensure a better experience for all our guests. Your comments have been noted and will be addressed with our team.Once again, we apologize and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely,Thuong,
by A verified traveler
Posted 8 Oct 2024
Wonderful location and great apartment! We really enjoyed our stay and look forward to hopefully returning one day :)
Comment from Hotel Management
9 Oct 2024 by Thuong, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Sens House Saigon. We sincerely apologize for any inconvenience and disappointment you experienced during your visit.We value your input and are committed to making the necessary improvements to ensure a better experience for all our guests. Your comments have been noted and will be addressed with our team.Once again, we apologize and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Sincerely,Thuong,
