Ratings based on 502 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
17 Jul 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL Saigon Team
by A verified traveler
Posted 24 Jun 2024
Close to the airport about 1,8km. Free airport pick up and drop off with orchard club benefit which is wonderful. Breakfast was great with a variety of options. The hotel is far from city center, so May be it is not a best choice if you prefer walkable location to downtown HCMC, but it’s very reasonable price for what you offer.
Comment from Hotel Management
26 Jun 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL Saigon Team
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL Saigon Team
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
17 Jun 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL Saigon Team
by A verified traveler
Posted 1 May 2024
cleanness, quiet, close to the airport
Comment from Hotel Management
3 May 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for your kind words and for choosing PARKROYAL Saigon for your stay. We are delighted to hear that you found our hotel to be a great value for money.Our breakfast buffet and a la carte dinner options certainly provide a lot of choices and we are glad you enjoyed them. The swimming pool and rooms are also essential features that we strive to maintain at a high standard.Please feel free to contact us if you have any further questions or need assistance with future bookings. We look forward to welcoming you back to PARKROYAL Saigon.
by A verified traveler
Posted 6 Apr 2024
Friendly stuff. Complimentary transportation to airport. Clean n big room.
Comment from Hotel Management
8 Apr 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL Saigon Team
by A verified traveler
Posted 3 Apr 2024 on Wotif
Whilst the hotel is somewhat out of the main centre, the free shuttle bus to the city made travel in very easy. The location enabled us to find some more out-of-the-way streets, with excellent and inexpensive eating options widely available. The pool was always clean, and staff ready with a clean towel. A really great stay!
Comment from Hotel Management
5 Apr 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Ms. Allison,Thank you so much for sharing your experience with us at PARKROYAL Saigon. We're delighted to hear that our location, though away from the city centre, enhanced your visit by introducing you to unique dining options and allowed for a tranquil escape. It's wonderful to know that our complimentary shuttle service made your travels convenient.We're also thrilled you enjoyed our pool facilities and found our staff hospitable and attentive. Your remarks are greatly appreciated, as our team strives to provide a memorable and comfortable stay for all our guests.We look forward to the pleasure of welcoming you again in the future for another fantastic stay.Warm regards,The PARKROYAL Saigon Team
by A verified traveler
Mixed
Posted 31 Mar 2024 on HotelsStaff helpful and restaurant breakfast really good. Also towels and sheets were clean. But thats the positives. The property was obviously once very glamourous but those days are long gone. Crumbling pool and outdoor area, and rooms that are poorly cleaned. Old appliances and mould in showers.
Comment from Hotel Management
2 Apr 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,We are very grateful you took the time to share your experience with us. It is a pleasure to hear that you appreciated our staff's service and enjoyed the breakfast offerings at our restaurant. We are also pleased to know that the cleanliness of our towels and sheets met your expectations.However, we regret to learn that certain aspects of your stay did not live up to the standards we strive to uphold. Your feedback about the condition of the pool, outdoor area, and rooms are taken very seriously. We understand these areas play a significant role in the overall guest experience, and it concerns us that they fell short.Thank you for bringing these matters to our attention. We hope you will see improvements should you choose to stay with us at PARKROYAL Saigon again in the future.Warm regards,PARKROYAL Saigon Team
by A verified traveler
Posted 18 Mar 2024
All the staff in all areas professional and helpful.
Comment from Hotel Management
18 Mar 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,PARKROYAL Saigon Team
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by PARKROYAL Saigon Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, PARKROYAL Saigon
