Ratings based on 606 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The property was just ok,, Not really clean or detailed like the La Meridian in Thailand
by A verified traveler
Posted 12 Nov 2024
It’s was nice
by A verified traveler
Posted 11 Nov 2024
Extremely friendly and the business center has computers connected to a printer for email printing.
by A verified traveler from Mt Claremont
Posted 1 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Thao Nguyen _ Front Office Manager, Hotel Management
Dear Chryshanti,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Thao Nguyen _ Front Office Manager, Hotel Management
Dear Yuk Yu,Thank you for taking the time to let us know about your experience while staying with us. Your experience of this stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would very much like to have further details from you as a guest to ensure the necessary guidelines are in place and reviewed to prevent any issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,
by A verified traveler
Posted 10 Aug 2024
Perfect city hotel. Loved the products in the bathroom, malin & goetz. Breakfast was a bit limited on the choice of fruits.
Long who worked in the club lounge on level 22 is a great asset to the hotel. He has excellent people skills and has a wealth of knowledge.
Comment from Hotel Management
12 Aug 2024 by Thao Nguyen _ Front Office Manager, Hotel Management
Dear Jayne,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Posted 13 Jul 2024
Nice and clean
Comment from Hotel Management
15 Jul 2024 by Thao Nguyen-Front Office Manager, Hotel Management
Dear Jonny,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler from FARGO
Posted 16 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Thao Nguyen_Front Office Mananger, Hotel Management
Dear TUYET-TRAM,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler from FARGO
Posted 16 Jun 2024
All of staff at front desk provides exceptional service !
Very friendly from the lobby , restaurant, bars spa, gym will definitely come back . Give it a rating of 10
Comment from Hotel Management
19 Jun 2024 by Thao Nguyen_Front Office Manager, Hotel Management
Dear TUYET-TRAM,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
by A verified traveler
Terrible experience at check in
Posted 4 Jun 2024 on HotelsTerrible experience at the check in, we arrived early, understand that the room is not ready and got to wait, spent time at the lounge and had lunch, tired after morning flight, back to counter for check in at the regular check in time, been told room not ready, have to wait for another 15 minutes, wait…… back to check in again, still no ready! Back and forth for 4 times finally checked in!
Comment from Hotel Management
5 Jun 2024 by Thao Nguyen_ Front Office Manager, Hotel Management
Dear Mickey,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent delaying room readiness from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
