Ratings based on 222 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Great hotel in the heart of Ho Chi Minh - rooms were a generous size and staff were friendly and helpful
Comment from Hotel Management
2 Dec 2024 by JW Marriott Hotel & Suites Saigon, Hotel Management
Dear Serena, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, we are so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and we will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,JW Marriott Hotel & Suites Saigon
by A verified traveler
Posted 20 Oct 2024
This Hotel appartments were very clean, had Everything you needed. Although was disappointed that there were no cooking equipment, dinner sets or cutlery supplies. But had cooking equipment ? It was in a very convenient location, the staff were lovely and so helpful. Pool was great! Perfect size for a cool down. We stayed on the lower floor and it was a bit noisy. Highly recommend requesting a higher floor.
Comment from Hotel Management
2 Dec 2024 by JW Marriott Hotel & Suites Saigon, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your stay with us. We’re delighted to hear that you found the apartments clean, well-equipped, and conveniently located, and that you enjoyed our pool and the helpful service from our team.We appreciate your comments regarding the absence of cooking equipment, dinner sets, and cutlery, and we understand how this could have been an inconvenience. Your feedback helps us identify areas where we can enhance our offerings for a more seamless experience.We’re sorry to hear that noise affected your comfort on the lower floor. For future visits, we highly recommend letting us know your preference for a higher floor, and we’ll do our best to accommodate your request.Thank you again for your thoughtful review, and we hope to welcome you back soon for an even more enjoyable stay!Sincerely, JW Marriott Hotel & Suites Saigon
by A verified traveler
Posted 31 Aug 2024 on Hotels
Amazing, loved this hotel and staff were amazing!
Comment from Hotel Management
4 Sep 2024 by InterContinental Residences Saigon, Hotel Management
Dear Jennifer, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praises like yours and I will share your kind words with them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by InterContinental Residences Saigon, Hotel Management
Dear Kavitha, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience and enjoyed a comfortable stay from check-in to check-out. Our colleagues are working hard every day to consistently provide first-class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by InterContinental Residences Saigon, Hotel Management
Dear Sang Hee, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We love to hear such terrific guest feedback, I am so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 15 Aug 2024
it’s SO SUPER EXTREMELY spacious omg. And the gym is so well equipped i love it! Would definitely come back again if im traveling with a group of friends!
Comment from Hotel Management
17 Aug 2024 by InterContinental Residences Saigon, Hotel Management
Dear Felix, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin MalcolmGeneral Manager
by A verified traveler
Posted 3 Aug 2024 on Hotels
Fab hotel residence!
Comment from Hotel Management
6 Aug 2024 by InterContinental Residences Saigon, Hotel Management
Dear John, Thank you so much for your review of our residence. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 30 Jul 2024
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Comment from Hotel Management
2 Aug 2024 by InterContinental Residences Saigon, Hotel Management
Dear Sotir, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our residences.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by InterContinental Residences Saigon, Hotel Management
Dear Huy, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us.We are truly glad to hear that you had a most pleasant experience, and enjoyed a comfortable stay from check in to check out. Our colleagues are working hard every day to consistently provide first class services along with the finest facilities of our hotel.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin Malcolm General Manager
by A verified traveler
Posted 17 Jul 2024
Wonderful breakfast
Comment from Hotel Management
18 Jul 2024 by InterContinental Residences Saigon, Hotel Management
Dear Neville, Thank you so much for your review of our residences. We trust you had a comfortable stay with us.I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience.Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Sincerely,Justin MalcolmGeneral Manager
