Ratings based on 995 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 20 Nov 2024
we had many many times visit ho chi Minh city , but we choose this hotel for our trip .
1 out of 5
by A verified traveler

Posted 17 Nov 2024
Na
2 out of 5
by A verified traveler

Posted 10 Nov 2024
They had works going that was so nosy from 8am in the morning- all day! They said that they had upgraded the room which was not true, the room was not even the room that we had booked, smaller
Comment from Hotel Management
19 Nov 2024 by Huazhu Hotel, Hotel Management
Dear valued guest,We sincerely apologize for not meeting your expectations regarding our services. However, we would like to clarify that the room you booked is a Superior Double Room, which is the most basic room category at our hotel. This room offers an interior view and is smaller in size compared to the Deluxe Double Room, which offers a view of the river or city and has a significantly larger space. All images displayed on our website are actual photos of the hotel.At Huazhu Hotel, we are committed to placing our guests at the center of everything we do, ensuring the highest level of satisfaction and comfort for all of our guests. Our hotel is currently undergoing renovations and upgrades to provide the best possible service and enhance our guests' experience.We hope that when you return in the future, you will notice these improvements and have an even more enjoyable stay. Thank you for your understanding, and we truly appreciate your feedback.Kind regards,The Huazhu Team.
5 out of 5
by A verified traveler

Posted 9 Sep 2024
My room was completely renovated and brand new. Great location, friendly and outgoing staff. My 4th stay at this place now under the 4th ownership since my first stay in 2017. Is my go to location in HCMC. Couldn’t recommend it enough.
Comment from Hotel Management
5 Oct 2024 by Huazhu Hotel Manager, Hotel Management
Dear Valued Guest,On behalf of the entire team at Huazhu Hotel, I would like to sincerely thank you for choosing to stay with us. We are delighted to hear that you had a relaxing and memorable experience here, and it was truly our honor to serve you. Our commitment to delivering guest satisfaction continues to inspire us to enhance our service quality every day, and we sincerely hope to remain your preferred choice when you return to Vietnam.Once again, thank you for your trust, and we look forward to welcoming you back in the future.Best regards,Huazhu Hotel Manager
5 out of 5
by A verified traveler

Posted 24 Aug 2024
Excellent customer service, very secure with the friendliest security guard/doorman onsite 'Mr Ha, who will make you smile every time you return. Front desk staff and all other staff were also very friendly and helpful. Room was clean, pool facility areas very nice, convenient location.
Comment from Hotel Management
5 Oct 2024 by Huazhu Hotel Manager, Hotel Management
Dear Valued Guest,On behalf of the entire team at Huazhu Hotel, we sincerely thank you for choosing us for your recent stay. We are delighted to hear that you had a relaxing and memorable experience, and it was our honor to serve you. Our commitment to guest satisfaction drives us to continuously improve, and we truly look forward to welcoming you back on your future visits to Vietnam.Thank you again for your trust, and we look forward to seeing you soon.Best regards,Huazhu Hotel Manager
4 out of 5
by A verified traveler

Posted 23 Aug 2024
Comment from Hotel Management
5 Oct 2024 by Huazhu Hotel Manager, Hotel Management
Dear Valued Guest,On behalf of the entire team at Huazhu Hotel, we sincerely thank you for choosing us for your recent stay. We are delighted that you had a relaxing and memorable experience, and it was truly our honor to serve you. With our commitment to guest satisfaction, we continuously strive to improve our services every day, and we hope to welcome you back on your next visit to Vietnam.Thank you once again for your trust, and we look forward to your return.Best regards,Huazhu Hotel Manager
4 out of 5
by A verified traveler

Posted 16 Aug 2024
Hotel was located down the back of the road. Staff were helpful and accommodating. There were security guards on the premise, although the area felt safe. Many attractions and walking streets were in a close radius of about 10 minute drive. Ordering food from restaurants to hotel was quick and easy. A pool, bar, dining & breakfast were available with an amazing view on the top floor. In summary the hotel was modest, clean and presentable. I did enjoy my stay.
Comment from Hotel Management
5 Oct 2024 by Huazhu Hotel Manager, Hotel Management
Dear Valued Guest,On behalf of the entire team at Huazhu Hotel, we sincerely thank you for choosing us for your recent stay. We are delighted that you had a relaxing and memorable experience, and it was truly our honor to serve you. With our commitment to guest satisfaction, we continuously strive to improve our services every day, and we hope to welcome you back on your next visit to Vietnam.Thank you once again for your trust, and we look forward to your return.Best regards,Huazhu Hotel Manager
1 out of 5
by A verified traveler from Calgary

Posted 9 Aug 2024
Does not look anything like what is advertised. False advertising. Very dirty. Don’t trust anything. Also wanted to take copies of my passport. Also changed their names and giving the constant excuse of it being renovated as to why it’s like that. The area used to be ghetto and gangsters around it. Definitely not safe at all.
Comment from Hotel Management
5 Oct 2024 by Huazhu Hotel Manager, Hotel Management
Dear Valued Guest,We are very sorry to hear that your experience at our hotel did not meet your expectations. Allow us to clarify the issues you raised.Firstly, regarding hotel cleanliness, Huazhu Hotel always maintains the highest service quality standards. For any less-than-satisfactory experiences during your stay, we kindly request detailed feedback so we can promptly address any issues and enhance your experience.Secondly, concerning the passport copying policy, this is a mandatory requirement at our hotel, as well as at many others, to ensure the security and safety of all guests in case of any unforeseen situations.Thirdly, regarding the hotel's location, Huazhu Hotel is located on Võ Văn Kiệt Avenue—one of the key strategic roads in Ho Chi Minh City—just a one-minute walk from the local police station. This area is safe, and any claims about a lack of safety are inaccurate.We hope this information helps you better understand our procedures and the hotel's location. Huazhu Hotel is committed to continuously listening to and improving our services to provide the best experience for our guests.Thank you for your feedback.Sincerely,Huazhu Hotel Manager
1 out of 5
by A verified traveler

Posted 6 Aug 2024
The area though is in district 1 is absolutely ghetto. It is completely removed from the desired walking areas where people hang out and shop which is on a totally different side. The main issue with my stay however is I was put in a room that someone has smoked in giving me a horrible attack of allergies and when I was moved to another room, immediately within the first 5 minutes, my kids and I spotted well over 10 roaches. Not a word of apology was given for both those horrible situation.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jul 2024