Ratings based on 259 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
it was easy to access
by A verified traveler from San Diego
Posted 23 Oct 2024
The beds were ok, at least they didn't sink!
Hallways to the rooms had a weird musky smell and it was really hot. We were in room 1508. Seemed clean for the most part in the room except for some grimy corners and the ceiling under the ac vent.
Speaking of ac we set the temperature to 16 C but it never broke past 24 C which is pretty warm for my liking to be sleeping. After taking a shower I would feel hot in the room so the ac temperature was way too hot in general. I felt like there was no point to even be able to adjust the temperature.
Pool looked nice but we never used it. Service staff seemed tentative and nice. There was construction outside the building leading to the 7/11 so it was of a hassle to get to it after hours. The rooms aren't sound proof and the curtains let in a lot of light even though it's fully closed.
The AC was the biggest issue tbh. Also the bathroom doors just doesn't make sense at all and seemed like so much of a hassle to deal with since it slides with the bathroom and the closet. You might smack someone in the face coming out the bathroom if they're grabbing something.
Comment from Hotel Management
23 Oct 2024 by Chuong Tran, Hotel Management
Dear Steven,Many thanks for choosing Holiday Inn & Suites Saigon Airport and sharing your recent experience with us! We are truly sorry that you were not satisfied with our hotel during your last visit to HCMC. On behalf of the Holiday Inn community, we always strive to deliver the best quality of service. Please rest assured that your feedback has been shared and taken wholeheartedly with our management team for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Warmest regards, Chuong TranRooms Division Manager
by A verified traveler
Posted 20 Oct 2024
Great staff, food and room. Excellent value
by A verified traveler
Posted 17 Oct 2024
by A verified traveler
Posted 15 Oct 2024
We've stayed in 5 star hotels that are not as good as this one. Breakfast is top quality.
by A verified traveler from ANAHEIM
Posted 14 Oct 2024
Nice place
by A verified traveler
Posted 13 Oct 2024
Friendly staff, easy checkin
by A verified traveler
Posted 2 Oct 2024
Excellent customer service. I forgot my shoes, and contacted a few days after. The customer service provided by the front desk and room service were top-notched. I was able to get my shoes back, in a much cleaner condition than they were before. Many thanks to the team for their excellent efforts to help.
by A verified traveler from Baramati
Posted 28 Sep 2024
Nice property just liked all the amenities. The staff were polite and very helpful.
by A verified traveler from Portland
Posted 21 Sep 2024
