Ratings based on 103 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Okay place to say
Posted 20 Mar 2020 on HotelsThe front desk staff and any staff for that matter seemed like I was a burden when I was there. I approached and checked in (the girl was on her personal smart phone doing something) and the attendant there seemed like I was bothering her.
I asked for some help with luggage to my room as my fiancee and I had just been on a long flight and wanted a little help... The guy to help us was smoking outside and made us wait until he finished his cigarette.
The room was okay... not bad at all, but it was comfortable, relatively clean, but nothing amazing.
It was affordable.
by A verified traveler
Posted 16 Oct 2019 on Wotif
Very friendly staff most helpful, rooms were cleaned every day ,overall very good stay
by A verified traveler
Posted 27 Dec 2018
Staff check in ok. Housekeeping sucks. Did not make up room, black and unhappy , unfriendly faces when call to clean up room. Breakfast offered is limited. The guy at egg station was more interested in playing his handphone than taking order for eggs to be cook.. show unhappy faces while cooking eggs. The F&N manage was helpful and service staff at breakfast was mechanical. Key card keep locking out. Pillows provided was lumpy. Please avoid this hotel. So rundown and poor mantainence. Aircon water drip into my coffee and coffee is cold and taste like drain water. It is the worst hotel l ever stay in.
by A verified traveler from Kuching, MY
Posted 4 Dec 2018
Although the hotel is in District 7 (it takes a little while to get into the city), the distance is not so bad. I had to use the hotel's old name, Liberty, to help local grab drivers and taxis identify it as well. Some rooms may experience minor vibrations from the highway right next to the hotel but overall the experience was pleasant. Buffet selection for breakfast is also pretty decent.
Comment from Hotel Management
9 Dec 2018 by Jack Phuong - General Manager, Hotel Management
Dear Valued guests,
Thank you for your staying with us and sharing your comment.
Regarding about the hotel name is changing that make you confusing. We do our apology for it. Now, It has been finish to all of our guest and bringing HAPPY's perception so far.
We are looking forward to welcoming you back in near future
Tks & rgds,
Jack Phuong
General Manager
Recommended
for Everyoneby A verified traveler from Mumbai
Nice hotel
Posted 12 Aug 2018Good experience. By location from SECC exhibition.
Recommended
for Everyoneby A verified traveler
Posted 20 Jun 2018
Overall the hotel is good, and the breakfast is good.
by A verified traveler
Posted 14 May 2018 on Hotels
Recommended
for Personal Eventby A verified traveler
Posted 20 Mar 2018 on Hotels
by A verified traveler from San Diego
This hotel is out to make a hustle
Posted 13 Aug 2017I booked flight+hotel package via Expedia. I was the only flight passenger therefore by default the room was booked for 1 guest. I arrived with a friend and was charged 50% (350,000 vnd) of the room price for an extra guest. To be clear, the difference between 1 & 2 guests on Expedia is only $2. In my personal experience, no hotel ever adds surcharge for additional guest when the maximum number of guests is only 2. I paid the surcharge just to get the room, and in 5 minutes I called Expedia and changed the guest number to 2. Then Expedia contacted the hotel on my behalf for a refund of the surcharge and the hotel refused to refund me! Expedia then asked for an upgrade and was told there were no other rooms available (I highly doubt that!) To make matters worse, I received a message from management saying if you make a mistake in your booking, then you have pay the extra, that's the hotel policy. Seriously? It feels like this hotel is out to capitalize on the guests' mistakes. Like they're playing a game of "gotcha." Despicable practice. I would never stay here again.
Comment from Hotel Management
19 Aug 2017 by Reservation Officer, Hotel Management
Dear sir,
Thank you for your response.
At that day, our reservation officer who worked directly with Expedia didn't receive any calls or email from Expedia about your case because our reservation officer is responsible for guest experience through Expedia. So that the hotel charged you as the policy. not the receptionist.
We will discuss with Expedia about your case.
Thank you for your strongly support!
by Boon Seng
Posted 1 Aug 2017 on Hotels
