Ratings based on 16 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
4.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Quiet, clean and friendly
Posted 1 Aug 2019 on HotelsThe hotel is basic, but clean and quiet. The staff is friendly. There is really not much more to state. We will most likely return.
by A verified traveler
Posted 6 Apr 2019 on Hotels
Nice, clean hotel. The service desk clerks are very helpful. However, this hotel does not really serve breakfast. It was misleading to list as breakfast included.... in the first morning, my "breakfast" was taken in from street vendor. It did not sit well in my stomach so … no breakfast for the rest of my stay.
Recommended
for Everyoneby A verified traveler from Seattle
Family like staff with wonderful service.
Posted 26 Jul 2017
Pros: Staff, location, and facilities.
Cons: English speaker late night.
Location: markets, restaurants all in walking distance.
I stayed there for 5 days last week as I needed to stay closer to the airport. This was the first time I used this place, and was pleasantly surprised by the quality of the service. My first impression was not so good as we arrived close to midnight and the only clerk on the desk was non-English speaker. Nevertheless, there were no problems in getting across what I and teammates needed in terms of service. This is a 3~3.5 star hotel not 5. With that said, this place deserves good review!
by Georgi
Not worthy
Posted 26 Feb 2017 on Hotels- Bad smelling and dirty wardrobes. Breakfast poor and limited.Difficult access to the hotel, undetectable for taxi cars.
+ Good Comfortable bed, size of room, bathroom
Comment from Hotel Management
10 Mar 2017 by General Manager, Hotel Management
Dear Georgi,
Thank you for staying with us at Edenroc Hotel.
We truly regret your disappointment concerning the service that you have had to experience during your stay with us.
We will definitely review this issue seriously with our team and reinforce the service quality to meet all the guest expectations.
Thank you for sharing your feedback, which are valuable to us for future improvement. We sincerely hope we will have another opportunity to welcome you back in the future for a more enjoyable stay with us.
Best regards,
The Management Team
Recommended
for Couplesby A verified traveler from israel
Lovely small hotel
Posted 10 Feb 2017
Pros: The bed was comfortable. The room was cleaned every day. Anything we needed like an extra towel etc., was brought immediately.
Cons: The only thing which would improve the room is more drawers or shelves for t-shirts etc.
Location: plenty to do and see but need taxis to get about but they are not expensive. Around hotel many restaurants but menus not in English
we had an amazing experience at the hotel. My husband needed some medication and we had been to almost all the pharmacies and two hospitals in Saigon to try and get it. Desperate I asked one of the receptionists at the hotel if she could phone the doctor who prescribed the medicine and ask where we could get it. We then went out to dinner. When we returned I believe it was the manageress (or maybe owner, not sure) who told us she had good news. Not only did she know where to get it but her husband had gone out and bought it for us. We were blown away by their kindness and willingness to help.
Comment from Hotel Management
10 Mar 2017 by The Management Team, Hotel Management
Dear Teff,
Thank you very much for choosing Edenroc Hotel for your stay in Ho Chi Minh City.
We truly appreciate your feedback and taking the time to share this with us.
We look forward to welcoming you again soon at Edenroc Hotel.
Best regards,
The Management Team
by A verified traveler from nz
nice hotel not in best area
Posted 2 Nov 2016
Pros: the balcony
Cons: better appointed room eg plug working, few more pillows , extra chair on balcony.
Location: not really in a touristy area which can be a blessing and a curse for western travellers.
to be honest the hotel was the least impressive that we stayed in. This was not their fault. It wasn't in a touristy area and probably they mainly cater to local stayers. The room was not well appointed. Breakfast was not included. The room was large with a nice balcony.
Comment from Hotel Management
13 Nov 2016 by The Management Team, Hotel Management
Dear Andy,
Thank you for sharing your feedback from your recent stay with us.
We have taken note of your comment which is most helpful for us to focus.
The hotel management & team will keep up and improve our services & facilities more and more to serve you and our customers in the future.
Best regards,
Management Team
by A verified traveler
Clean hotel closer to the airport
Posted 14 Oct 2016 on HotelsLocation is in a non touristy area closer to the airport. Large room. Note that breakfast is not included.
Comment from Hotel Management
13 Nov 2016 by General Manager, Hotel Management
Thank you for choosing Edenroc Hotel and for taking the time to review us. It is a pleasure to read that you have enjoyed your stay with us.
We look forward to welcoming you back very soon.
Warm regards,
The Management Team
by A verified traveler
Clean
Posted 24 Sep 2016 on HotelsVIP room was very good
Recommended
for Couplesby A verified traveler from We Live on the Road
A home away from home.
Posted 8 Sep 2016 on Travelocity
Pros: The staff went out of their way many times to make us feel welcome and provide great service. They made us feel at home.
Location: It's away from the tourist zone, but a short inexpensive taxi ride away. We walked it a few times to burn off the calories from the local street food
After planning to stay for 4 or 5 days we ended up extending to more than twice that long. It's located far enough out of the tourist zone to meet local people, but close enough to be a short (inexpensive) cab ride from all the sights. We like to walk so we strolled to the Post Office area a few times during our stay. There are plenty of good restaurants, food stands, stores, bakeries and services nearby as well as open and covered markets for browsing and sampling.
The room was very comfortable, clean, and convenient and there's a nice roof terrace if you want to bring up a coffee or take-out and enjoy a view.
But the best part is the staff. They took care of us like we were family, bringing us very affordable room service, helping us with laundry, directions, taxis, smart shopping and restaurant suggestions, language help, and excellent travel arrangements for tours and for our bus trip to our next destination. They even had one staff member accompany our taxi to the bus station on her scooter to make sure our tickets were accepted and we were shown to the correct bus. They were all very friendly, helpful, and kind. Thuy even surprised us with unexpected complimentary dessert one afternoon. She and her coworkers made our first visit to HCMC a very pleasant success. We recommend them with full confidence.
Comment from Hotel Management
13 Nov 2016 by The Management Team, Hotel Management
Dear Bill,
Warm greetings from Edenroc Hotel.
Thank you very much for your kind words about our property! Your comment has brightened our day. We truly appreciate your feedback and taking the time to share this with us. It is always rewarding to hear that our valued guests enjoy their stay and especially our great service.
Kind Regards,
The Management Team
by mary ann
Posted 30 Aug 2016 on Hotels
Awesome hotel but too far from the city center. Have to take a cab to get to city center. Great staff and great room.
Comment from Hotel Management
9 Sep 2016 by General Manager, Hotel Management
Dear Mary Ann,
We are delighted to hear you enjoyed your time with Edenroc Hotel. Thank you for your comments on our facilities and services and staff.
We look forward to welcoming you back again!
Warm Regards,
The Management Team
