Ratings based on 625 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
No problems with the stay. Breakfast was a fantastic European buffet. Cleaning staff does a great job. Staff was extremely friendly and accommodating. A safe and vibrant location.
Only dislikes was room was very small and bed very hard. With that said I would still stay with them again.
Comment from Hotel Management
22 Oct 2024 by Miriam, Hotel Management
Dear Robert,We are pleased to know that the Hotel Petit Palace Canalejas has met your expectations and that you have enjoyed your stay.We have taken your suggestions into consideration.We remain at your disposal should you wish to visit our city again.Best regardsMiriam ZExperience MAnagerPetit Palace Canalejas
by A verified traveler
Posted 14 Oct 2024
Staff were very helpful. 😊
Comment from Hotel Management
15 Oct 2024 by Elena , Hotel Management
Thank you for your kind review.We will be nice to greeting you in your next tripBest regards,Elena RodríguezGuest ServiceHotel Petit Palace Canalejas
by A verified traveler
Posted 4 Oct 2024
One of the 4 shower knobs came off. I jumped out of the shower because scalding water (not exaggerating about the temperature; it was unbearable) was spraying directly at me. Due to the large shower door opening, water was spraying onto the floor. We got the knob back on and the water turned off. By this time, the bathroom was flooded as well as some of the room. A few of our belongings that were on the floor were soaked. We cleaned up the best we could by mopping up with the towels and wringing them out. When we told them what happened, front desk staff offered another room but we had dinner reservations and no time to move. When we asked for some type of compensation (breakfast would have been great), we were told that the solution was that they offered another room. They were not sympathetic at all. Just not good customer service. Unfortunately, because of this experience, we would not stay at this hotel again.
Comment from Hotel Management
8 Oct 2024 by Miriam, Hotel Management
Dear AngieWe are very sorry that you had a negative experience during your stay. We value all of our guests and strive to provide excellent service to everyone.We understand that your experience was greatly affected by the shower incident. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you. This was an isolated incident, as our maintenance service performs periodic checks on our facilities.We hope that this incident does not overshadow the positive aspects of your stay.Regarding the staff, our hostess offered you a room change in response to this unforeseen event, for a better stay. We regret that due to your personal circumstances you were unable to make use of this.We remain at your disposal should you wish to visit our city again.Sincerely,Miriam ZExperience ManagerPetit Palace Canalejas
by A verified traveler
Posted 28 Sep 2024
The hotel is in an excellent location. Close to everything. Staff are super friendly.
Comment from Hotel Management
29 Sep 2024 by Hotel Petit Palace Canalejas , Hotel Management
Thank you for your kind review.We will be grateful to welcome you again.Best regards,
by A verified traveler
Posted 17 Aug 2024
I liked the convenience of the location and the cleanliness of the room where I stayed.
Comment from Hotel Management
19 Aug 2024 by Pedro S. Guest Service Petit Palace Canalejas, Hotel Management
Dear Francis Thank you so much for such review 5/5! Specially the location and clenliness mention. We are looking forward to see you again. Kind regards. Pedro S. Guest Service Petit Palace Canalejas
by A verified traveler
Posted 12 Aug 2024
Nice hotel, amazing staff, good location.
Comment from Hotel Management
13 Aug 2024 by Pedro S. Gest Service, Hotel Management
Dear FlorinDear Lucia,Thank you very much for your very high review, we work hard to ensure that our guests enjoy a memorable stay at the Petit Palace Canalejas and it seems that we have been successful!It would be a real pleasure to welcome you again.Pedro S.
by A verified traveler
Posted 4 Aug 2024
It has a nice location in the center of Madrid.
Comment from Hotel Management
4 Aug 2024 by M.Jose, Hotel Management
Good afternoon We are very pleased to know that your stay was to your liking, thank you for taking a few minutes of your time to rate us.RegardsM.JoseGuest ServicePetit Palace Canalejas
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Pedro S. Guest Service, Hotel Management
Dear Aidan,Thank you very much for your high rating. We are glad to know that the Petit Palace Canalejas Hotel has met your expectations and that your stay has been to your liking. We would be delighted to welcome you again on another occasion.Best regards
by A verified traveler
A clean room in a great location
Posted 6 Jul 2024 on HotelsOur family's expectations were minimal -- to have an affordable clean room with an air conditioner and to be close to attractions and restaurants. The hotel met those expectations 100%. A wonderful location and wonderful service. Pedro was very friendly and helpful throughout our stay. He pointed out a couple of vegan restaurants in Sevilla and gave us good advice on traveling to Italica and Ronda, as well as around Sevilla. The room itself was sufficiently big for four adults, with a little table, two chairs, and a few places for clothes. At night, the noise from the street was noticeable, but we were tired after running around and it did not bother us much. Our only suggestion for the hotel would be to create more space for clothes, towels, toothbrushes, etc. in the bathroom. The bathroom itself is spacious enough, but there is hardly any space to hang and dry towels if you wanted to reuse them (thus, a lower environmental rating from us). Also, sadly, we did end up dropping a few hotel's traveler's kits into the toilet bowl by accident since the shelf they were on was right above the toilet and very narrow, becoming overcrowded with small items. There is also a weird vertical gap between the semi-transparent bathroom door and the wall right in front of the toilet, which resulted in a few awkward private moments, but we were able to solve that problem by plugging the gap with a towel. Not ideal, but it worked. ;) We'll be glad to stay again.
Comment from Hotel Management
9 Jul 2024 by Laura Guest Service , Hotel Management
Dear Russell, we are glad to hear that we have met your expectations and that you enjoyed your stay at the hotel and the city. We will pass on your thanks to our colleague Pedro.We take note of your suggestions.Thank you for sharing your experience with us, we hope you come back soon.Best regards.
by A verified traveler
Posted 29 Jun 2024
Great location! Very clean and good service!
Comment from Hotel Management
2 Jul 2024 by M.Jose, Hotel Management
Dear Margarita Thank you for taking the time to review your stay at Petit Palace Canalejas, we appreciate your review and are pleased to know that your stay was to your liking. We thank you for your special mention of our central location as well as the treatment received. Thank youWe look forward to seeing you again on your next visit to Seville.Best regardsM.JoseGuest servicePetit Palace Canalejas
