Ratings based on 937 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Restaurant is expensive and not great.. but all the rest is very nice
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 8 Oct 2024
I don't know if the rooms they keep for Expedia customers are the very bottom or what, but based on my room this is NOT a four star hotel. This is a 3-star hotel. First of all, I ONCE AGAIN found dark hair on the floor of my bathroom, in the room by my bed and under the desk. There was no bidet. The weird half glass partition that one finds in Europe didn't keep the floor from getting very wet every time I showered. I just left another towel on the floor to catch the water. At one point, I was being hit on by the staff in the hallway which I ignored. There are lots of stairs to get to the lobby. Luckily, there was someone to help me with my bags. The room was nice and bright but very shabby. The bed was a bit lumpy & sunk in on one side. Overall, I will NOT be staying at this place again. Nor can I recommend it.
While it is walkable, there are a number of very dark and narrow alleys to walk through to get to some of the main streets. I took a taxi just to avoid those.
by A verified traveler
Posted 20 Sep 2024
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Comment from Hotel Management
27 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Ana Sophia, Thank you for sharing us your feedback about your recent stay at Palazzo Caracciolo Naples. We are extremely glad you appreciated the entirety of our offer. Palazzo Caracciolo wishes to deliver its guests an unforgettable journey into the joyful and elegant Neapolitan spirit. Our entire staff is highly satisfied for having pleased you in the best way possible. It was a pleasure welcoming you and we do hope yo will come back soon to visit us for another neapolitan experience.Best regards,Barbara BrunelliGeneral Manager
by A verified traveler
Posted 1 Sep 2024
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy.
The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz.
The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Alexandra,Thank you for sharing us your feedback about your last stay at Palazzo Caracciolo Naples. We are delighted to learn that our Renaissance building was highly appreciated. Palazzo Caracciolo disposes of 145 rooms, different one from the other, able to satisfy all our guests preferences and requests. All our rooms are equipped with comfortable goose-down pillows and comfortable mattresses with high-quality toppers in order to guarantee an optimal rest. Furthermore, we are pleased that you were able to enjoy the breakfast menu that is served daily in our Monumental Cloister, a buffet that ranges from continental breakfast products to traditional products from the Campania region, such as buffalo mozzarella, sfogliatelle and Neapolitan Pastiera. Finally, we are extremely pleased that the staff met your expectations. Our aim is to provide you with unforgettable memories.Hoping to welcome you again at Palazzo Caracciolo in the very near future, we send you our best regards.Barbara BrunelliGeneral Manager
by A verified traveler
Posted 23 Aug 2024
Love this hotel. Stay here if you are in naples. I will be back....promise!!!
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Peter,Thank you for posting a glowing score following your recent stay with us!What a delight to learn that you experienced a wonderful stay at Palazzo Caracciolo Naples, a privileged choice for those who wish to experience the most authentic Naples.Thanking you once again for your preference, we do hope to be your Neapolitan Home for many more years to come!Best regards,Barbara BrunelliGeneral Manager
by A verified traveler
Posted 20 Aug 2024
Fantastic staff.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Rosemary,thank you for having so generously evaluated your recent experience at Palazzo Caracciolo naples. The opinion of our guests is an invaluable source from which to learn, as well as a spur to pursue the road of excellence we have undertaken. Your evaluation testifies to our success: having fully met your expectations.We remain at your complete disposal if you wish to describe your Neapolitan experience in more detail.Looking forward to welcoming you soon at Palazzo Caracciolo, we send you our best regards.Barbara BrunelliGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear John, thank you for choosing Palazzo Caracciolo for your Neapolitan stay! We are delighted to hear you highly appreciated your recent experience with us.The whole Team joins me in thanking you for your words of appreciation.We do hope to welcome you back soon for another unforgettable experience.With all the best regards,Barbara BrunelliGeneral Manager
by A verified traveler
Posted 7 Aug 2024
The hotel was nice. The air is around. It was not quite so nice.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Robert John,Thank you for choosing Palazzo Caracciolo Naples for your stay in Naples. Palazzo Caracciolo wishes to offer its guests an unforgettable experience in the joyful city of Naples. The opinion of our guests is an important spur for us to pursue the road of hotel excellence with passion and dedication. Thank you once again for your appreciation and, hoping to welcome you in the near future to Palazzo Caracciolo, we send you our best regards.Barbara BrunelliGeneral Manager
by A verified traveler
Posted 6 Aug 2024
Excellent service starting fro the front staff, restaurant, overall.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Arturo,Thank you for sharing us your feedback about your recent stay at Palazzo Caracciolo Naples. We are extremely glad you appreciated the entirety of our offer. Palazzo Caracciolo wishes to deliver its guests an unforgettable journey into the joyful and elegant Neapolitan spirit. Our entire staff is highly satisfied for having pleased you in the best way possible. It was a pleasure welcoming you and we do hope yo will come back soon to visit us for another Neapolitan experience.Best regards,Barbara BrunelliGeneral Manager
