Ratings based on 928 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
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Comment from Hotel Management
27 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Ana Sophia, Thank you for sharing us your feedback about your recent stay at Palazzo Caracciolo Naples. We are extremely glad you appreciated the entirety of our offer. Palazzo Caracciolo wishes to deliver its guests an unforgettable journey into the joyful and elegant Neapolitan spirit. Our entire staff is highly satisfied for having pleased you in the best way possible. It was a pleasure welcoming you and we do hope yo will come back soon to visit us for another neapolitan experience.Best regards,Barbara BrunelliGeneral Manager
by A verified traveler
Posted 1 Sep 2024
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy.
The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz.
The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Alexandra,Thank you for sharing us your feedback about your last stay at Palazzo Caracciolo Naples. We are delighted to learn that our Renaissance building was highly appreciated. Palazzo Caracciolo disposes of 145 rooms, different one from the other, able to satisfy all our guests preferences and requests. All our rooms are equipped with comfortable goose-down pillows and comfortable mattresses with high-quality toppers in order to guarantee an optimal rest. Furthermore, we are pleased that you were able to enjoy the breakfast menu that is served daily in our Monumental Cloister, a buffet that ranges from continental breakfast products to traditional products from the Campania region, such as buffalo mozzarella, sfogliatelle and Neapolitan Pastiera. Finally, we are extremely pleased that the staff met your expectations. Our aim is to provide you with unforgettable memories.Hoping to welcome you again at Palazzo Caracciolo in the very near future, we send you our best regards.Barbara BrunelliGeneral Manager
by A verified traveler
Posted 23 Aug 2024
Love this hotel. Stay here if you are in naples. I will be back....promise!!!
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Peter,Thank you for posting a glowing score following your recent stay with us!What a delight to learn that you experienced a wonderful stay at Palazzo Caracciolo Naples, a privileged choice for those who wish to experience the most authentic Naples.Thanking you once again for your preference, we do hope to be your Neapolitan Home for many more years to come!Best regards,Barbara BrunelliGeneral Manager
by A verified traveler
Posted 20 Aug 2024
Fantastic staff.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Rosemary,thank you for having so generously evaluated your recent experience at Palazzo Caracciolo naples. The opinion of our guests is an invaluable source from which to learn, as well as a spur to pursue the road of excellence we have undertaken. Your evaluation testifies to our success: having fully met your expectations.We remain at your complete disposal if you wish to describe your Neapolitan experience in more detail.Looking forward to welcoming you soon at Palazzo Caracciolo, we send you our best regards.Barbara BrunelliGeneral Manager
by A verified traveler
Posted 7 Aug 2024
The hotel was nice. The air is around. It was not quite so nice.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Robert John,Thank you for choosing Palazzo Caracciolo Naples for your stay in Naples. Palazzo Caracciolo wishes to offer its guests an unforgettable experience in the joyful city of Naples. The opinion of our guests is an important spur for us to pursue the road of hotel excellence with passion and dedication. Thank you once again for your appreciation and, hoping to welcome you in the near future to Palazzo Caracciolo, we send you our best regards.Barbara BrunelliGeneral Manager
by A verified traveler
Posted 6 Aug 2024
Excellent service starting fro the front staff, restaurant, overall.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Arturo,Thank you for sharing us your feedback about your recent stay at Palazzo Caracciolo Naples. We are extremely glad you appreciated the entirety of our offer. Palazzo Caracciolo wishes to deliver its guests an unforgettable journey into the joyful and elegant Neapolitan spirit. Our entire staff is highly satisfied for having pleased you in the best way possible. It was a pleasure welcoming you and we do hope yo will come back soon to visit us for another Neapolitan experience.Best regards,Barbara BrunelliGeneral Manager
by A verified traveler from New York
Posted 30 Jul 2024
This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Nicholas,thank you very for having described so minutely your recent experience at Palazzo Caracciolo.Being appreciated in the entirety of the services we offer is the best reward for the entire Team who, with passion, dedication and professionalism, work every day to ensure the full satisfaction of our valued Guests. Thank you for choosing Palazzo Caracciolo as a reference point in the city of Naples.Our desire is to welcome you and all your friends soon: we will be delighted to welcome you with our warm welcome.With all the best regards, Barbara BrunelliGeneral Manager
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
19 Sep 2024 by Barbara Brunelli - GM, Hotel Management
Dear Jennifer,thank you for choosing Palazzo Caracciolo for your Neapolitan stay! We are delighted to hear you highly appreciated your recent experience with us.The whole Team joins me in thanking you for your words of appreciation.We do hope to welcome you back soon for another unforgettable experience.With all the best regards,Barbara BrunelliGeneral Manager
by A verified traveler
Posted 18 Jul 2024
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
by A verified traveler from Newport Beach
Posted 10 Jul 2024
Tuto bene !
