Ratings based on 296 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
When we checked in we were told our room was across the street, in a different building. With no reception area. Should be noted on website! Sergio who checked us in was friendly!
by A verified traveler
AVOID! THE PICTURES ARE A LIE
Posted 1 Jul 2024 on HotelsWow what an awful place to stay.
The pictures on the advertising are not how the property is now.
I wish i could post a video as there is no roof top solarium only crap everywhere. Roof top pool non existant.
Room was clean the rest a complete ... hole.
Staff have attitude and tried blaming hotel.com as they posted the incorrect photos on their website. I went on to the hotels site direct and it was the same pictures.
Reception said they couldn't deal with the complaint as we booked through hotels.com so i complained to hotels.com who contacted the property who told them that they have a strict refund policy that you cant be refunded unless you cancel 24 hours in advance! How were we to know that we were mis-sold the hotel in advance.
Room was clean but TV wasn't on the wall only holes. Toilet roll holders falling off the wall. Light hanging by bare cable.
No hot water we were told to keep the taps running. Following day looked behind the boiler to look for a switch only to find it unplugged. The only socket to plug it in was halfway across the room!!!!!! See pictures.
by A verified traveler
Posted 10 Jun 2024
Great location, walkable to all attractions, and very close to lots of restaurants and bars. Only down side is noise from people at night coming back into the hotel.
by A verified traveler
Excelente ubicacion
Posted 24 May 2024 on HotelsPerfecta ubicacion para lo que necesitabamos conocer de Sevilla, en general la ciudad es muy segura, en este aspecto el hotel esta bien ubicado. Aunque nuestra habitacion estaba al frente de la calle y pudimos dormir muy agusto.
by A verified traveler
Posted 4 May 2024
by A verified traveler
Good place in the heart of Sevilla
Posted 31 Mar 2024 on HotelsThe overall experience was good...nice patio, specious and clean room (mattress a bit uncomfortable), It's located within walking distance to the Cathedral and main attractions. MANUEL is very helpful and kind, he made our stay even better, muchas gracias señor!
by A verified traveler
Posted 29 Jan 2024
by A verified traveler
Posted 11 Nov 2023 on Hotels
by A verified traveler
Overpriced, overrated, and disappointing
Posted 31 Dec 2022 on HotelsTwin bed instead of King, poor water temperature control on shower, unreliable elevator, overpriced, noisy street at night.
by A verified traveler
Posted 18 Nov 2022
Hotel rates in Seville have gone up considerably in 2022 but overall this property was overpriced. Very little about this hotel was as advertised for us. We traveled with a newborn and we chose this place because it was marketed as an aparthotel. In fact, our room was in teh "apartment" side of the property. The listing for our unit included a "griddle" and "coffee and tea in public areas". None of that was there. When I mentioned this, the staff told me it was probably an error and to their credit, I saw how they changed their listing in Expedia. Our "Deluxe Room" was changed to a "Comfort Triple Room". Good for them, because there was nothing "deluxe" about our room, which was tiny, tight and half-baked. There even was a floor lamp by a corner that was disconnected because there wasn't a single outlet you could connect it too! It did look nice, though... when the sun was out and you didn't need to turn it on. The were no nightstand lights, so you either had to be in the dark or have the entire room lit up, not ideal with a newborn when you have to wake up every two hours to nurse. The bathroom had very awkward towel hangers and the shower was too cold or scalding hot, impossible to find the sweet spot. And then there was the internet... totally useless. I had to use up my cellphone's data package to use it as a hot spot because the WiFI was garbage. You could barely browse, let alone stream anything. This is a pimped up pension de toda la vida at boutique hotel rates.
