Ratings based on 95 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2024
Lovely property, well kept and in the centre of everything even though it was quiet.
Only problem was that Reception (and booking in) was on the other side of town and we couldn’t get hold of them when we had a problem operating the safe.
Would stay here again though.
by A verified traveler
Avoid
Posted 11 Jun 2024 on HotelsUnable to access the room, property want helpful and kept hanging up on both me and hotels.com when they called. Instructions didn't match the property location or the room booked, checking in online should have meant it ẁas all easy but just made it more difficult.
Conditions only received after checking in - 200 deposit for 1 night's stay, not in hold but being charged and returned after 30 days.
According to other reviews, lots of people had to complain before getting the deposit back.
The cafe outside the property tried to assist, they see it all the time and it's apparently not unusual that people can't access or have their booking cancelled.
by A verified traveler
Posted 9 Jun 2024
Not recommended. No staff at the property. Phone not answered. Air conditioning didn’t work. We couldn’t check in first night and had to pay to stay elsewhere. On the plus side, great location right next to metro, and room and bed large and clean. Choice of cafes and restaurants within easy walking distance.
by A verified traveler
Reception in other location than hotel
Posted 16 Sep 2023 on HotelsThe reception is 2km away from the apartament so it is rudiculous that you have to travel so far between locations. No shuttle provided.
by A verified traveler
Posted 2 Oct 2022
Perfect location, clean but sewage smell in bathroom, check in is on a different hotel. We arrived at 8:59pm but were told that the shuttle only ran until 9pm (?) and didn’t give it to us. We were told the router was inside the room but not only it wasn’t there the wifi signa was very poor or not existing occasionally. We complained about all mosquitoes inside and were offered to pay a deposit for a device that we had to pick up at the reception of another hotel.
We enjoyed it because we had the mindset of an ok airbnb not a hotel.
by A verified traveler
Posted 22 Sep 2022
It wasn’t a great experience
by A verified traveler
Good service but bad room quality
Posted 27 Nov 2019 on HotelsMe and my friend stayed at Dante suite for 3 nights and we got bitten crazily by some insects. There were 27 small red dots in my friend’s body on the last day we check out. We were so worried that it might be bed bug.
At the same time, the toilet is completely insane. Whenever we flush it, it will make some creepy weird noise. Even though the location is very good, receptionist is helpful and friendly but cannot forget how itchy I have to deal with many bite mark in my body.
Comment from Hotel Management
11 Jan 2020 by Claudia , Hotel Management
What are you talking about? During November there are no insects, and if there were "bed bugs" we would have received many other complaints by other guests!
Make sure of what you say before defaming an hotel with similar serious insinuations!
by A verified traveler
Posted 23 Oct 2019 on Hotels
Supr friendly staff.very helpful....very clean in great location...great security...door to enter pretty funky...
by A verified traveler
Great hotel and Location
Posted 3 Sep 2019 on HotelsWe arrived after their check-in time but the quickly informed me a for a fee had a driver waiting at the airport. All was convenient and appreciated by us. The woman who checked us in was cheerful and very helpful orienting is in Naples.
by A verified traveler
Great stay and excellent value!
Posted 29 Jun 2019 on HotelsI had an incredible stay here. Awesome modern styled rooms with a huge super comfortable bed. I loved it! Rooms cleaned daily. Excellent location. Would absolutely stay here again!!
